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“Decent without being inspiring”

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Mercure Exeter Southgate Hotel
Ranked #7 of 31 Hotels in Exeter
Certificate of Excellence
London, United Kingdom
Level Contributor
317 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 1,118 helpful votes
“Decent without being inspiring”
Reviewed 22 April 2013

This is a nice enough hotel with friendly staff and a good location in central Exeter. If I had to sum it up in one word it would be 'bland'. It does a perfectly adequate job but - unlike at the best hotels - it doesn't tug at the heart strings. It's admirably efficient but you don't come to love the place. So in that sense it was perfect for me as I was travelling on business.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank NBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 23 April 2013
Dear Guest

Thank you for your review on Mercure Exeter. I'm glad you found the staff friendly and efficient and the hotel to be perfect for your business requirements.
I was however sorry to learn you found the hotel a little bland and would welcome any feedback you may have to help us become more memorable for our guests.
Despite the fact that the hotel didn't tug on your heartstrings, we would love to welcome you back and try to impress you more next time.
Kind regards
Fiona Darde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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Cornwall
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 21 April 2013 via mobile

My wife booked a surprise for my birthday. I was not disappointed. Lovely location and wonderful reception/entrance area. Super efficient reception staff! We didn't use the bar or restaurant but it looked lovely
Room was clean and shower was powerful, always a good sign. There was only downfall in our stay, my wife used the pool and in her words it was "skanky" as the manager of a 5 star spa i take her word. The gym was good tho! Exeter centre is only 2 mins walk away.
Will defiantly go back!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank kernowlobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 23 April 2013
Dear Guest
We're so glad your wife chose to book The Southgate for your surprise birthday weekend. It was lovely to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future. Your comments are noted regarding the pool and action is in place to improve this area as part of our rolling programme of investment.
Kind regards
Fiona Darde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 April 2013

A very nice hotel in the very centre of Exeter (2mins walk from the Cathedral). I could swear that I was in the US when I walked in... the hotel reception decor gave me a terribly American feeling, certainly not the stereotypical British. The room was very clean and well decorated. We enjoyed the health centre, swimming pool and spa. I have nothing negative to report besides the somewhat expected mediocre quality of the late night ordered frozen pizza. The staff were very accommodating and friendly. Check-in and -out was a breeze... a really positive experience.

  • Stayed April 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Himonides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 23 April 2013
Dear Guest

Thank you for taking the time to review us on Trip Advisor. I'm so glad to hear you enjoyed the hotel's facilities and found the location ideal to explore the city centre on foot. Your comments on the pizza have been noted and we will ensure re-training occurs to address your quality concerns.
We hope to welcome you back soon
Kind regards
Fiona Darde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas, USA
1 review
Reviewed 16 April 2013

Overall a nice place to stay. Central location - within waking distance to most attractions, shopping, etc.
Cons: Parking fees a bit high for budget traveler. Wi-FYI connection week. Cumbersome access to WY-FYI using changing access codes.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Gold1kali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 19 April 2013
Dear Guest
Thank you for taking the time to review Mercure Southgate hotel on tripadvisor. I am pleased to learn you enjoyed your time with us. We are in the process of upgrading our WIFI system to ensure complete high speed seemless connectivity.
We hope to welcome you back to Mercure Southgate in the near future,
Kind regards
Fiona Darde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 April 2013

I've stayed many times over the last few years and I really like the Southgate. Comfortable, friendly and an easy place to be. Great service from Reception. Good location near to the Cathedral. Not too stuffy nor formal but nice enough to feel happy on business trips.

  • Stayed April 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NorfolkDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 19 April 2013
Dear Guest
Many thanks for your review on Trip Advisor. We look forward to welcoming you back in the near future.
Kind regards
Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boleslawiec, Poland
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 April 2013

An excellent hotel that provided and excellent service. Would definitely stay there again for business or leisure and would recommend to anyone without question.
The staff were friendly and very attentive. My only comment would be could do with faster WiFi but that did not effect the quality of my stay.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JamesEAbbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 19 April 2013
Dear Guest
Many thanks for your review, I'll be sure to share it with the team. Our wifi is being upgraded to improve the speed so it should not be an issue next time you visit. We look forward to seeing you again soon.
Kind regards
Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset UK
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 April 2013

Having stayed last year with my friend, we were impressed with the total refurbishment on the 2nd floor. New carpet decor etc. Lovely. As always it really is worth paying for breakfast as there is a very wide choice to suit all tastes. Our husbands were not only impressed with the hotel, but the facilities, swimming pool Gym etc. Going for some retail therapy was easy as only 5 minute walk from the city centre. To be honest, my friend and I were impressed ,that our husbands are eager to stay there again, say no more. We will be thats for sure.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suemikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 19 April 2013
Dear Guest
Thank you so much for your review; we're all delighted to know you enjoyed your stay and liked the newly redesigned rooms on the second floor.
We look forward to welcoming you and your husbands back in the not to distant future.
Kind regards
Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Exeter Southgate Hotel

Property: Mercure Exeter Southgate Hotel
Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Exeter
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
Reservation Options:
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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