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“Excellence in all aspects- excellent location.”

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Mercure Exeter Southgate Hotel
Ranked #7 of 31 Hotels in Exeter
Certificate of Excellence
Devon
2 reviews
“Excellence in all aspects- excellent location.”
Reviewed 8 October 2013

From arrival to departure a very pleasant experience. This is a really fantastic hotel, spa and pool. Reception staff, in fact all staff, friendly, extremely efficient and caring too numerous to mention everyone, but Joshua in the bar and all the waiting on staff in the restaurant at both evening and breakfast service should feel extremely pleased with their professionalism. The housekeeping staff were excellent, efficient, kind and friendly. Food exceptional in quality and quantity, the corporate menu being excellently "tweaked" by both Head and Deputy chef. Well stocked bar and wine list. The rooms were sleep friendly with excellent sound proofing and curtaining, the bathroom well lit and spotlessly clean. Will definitely use this hotel again and recommend to friends.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellie1951Devon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 11 October 2013
Dear Guest
Many thanks for leaving such a lovely review on Trip Advisor following your recent stay with us at Mercure Exeter Southgate.
I will certainly share your feedback with the team, I know they will all be delighted to learn that you appreciated their efforts and enjoyed the hotel so much.
We look forward to welcoming you back to the hotel soom.
Kind regards Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (317)
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English first
Bournemouth, United Kingdom
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 October 2013

Modern, clean, beautifully decorated and furnished. Stayed for weekend as walking base. Spa and pool were great. Bar area very comfortable. Didn't eat in hotel but menu looked varied and inviting. Great location, near to cathedral, shops, bars and restaurants. Also near to start of brilliant 8 mile walk/cycle path alongside River towards sea. Maybe the £10 car park charge a little high.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 11 October 2013
Dear Guest
Thank yu for taking the time to leave a review on Trip Advisor. I'm so pleased you enjoyed your stay and found the location, leisure facilities and bar to your liking.
We hope to welcome you back to the hotel in the near future.
Kind regards Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south glos
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 October 2013

Stayed at this hotel with my husband & 2 elderly relatives , the hotel were so helpful .
Initially on arrival they did not have us the room allocated ( we had specified inter connecting door) however this was rectified.
They were very accommodating in the restaurant, offering smaller portions to the elderly sisters & making them feel very welcome. Nothing was too much trouble.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lemonie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 11 October 2013
Dear Guest
Many thanks for your positive review following your recent family break. I am sorry there was an oversight with your interconnecting rooms but pleased this was rectified promptly and the restaurant staff made you feel welcome.
We hope to welcome you back soon.
Kind regards Fiona Darde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knaresborough, United Kingdom
Level Contributor
167 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 3 October 2013

I always enjoy my stays at the Southgate - if I can get in at a reasonable rate (it does go very high in the summer season). The rooms are clean and well furnished, if not a little corporate. Staff on the desk are friendly enough as are the rest of the team. The lady on the desk in the leisure centre was very amiable. The pool and gym are a decent size for a hotel. The breakfast was typical corporate buffet style, but still very nice (apart from the sausages which were fatty with tough skins - I did recommend to one of the restaurant staff that they mentioned this and considered changing suppliers). The location is really good. Within walking distance of central railway station, just outside the old city walls around the corner from the wonderful cathedral and close to the shopping centre too. what more could you want. Enjoy if you can get a reasonable rate!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DNA149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 11 October 2013
Dear Guest
Many thanks for your positive feedback following your recent stay with us. We are delighted you find the hotel and team meet your needs.
We look forward to welcoming you back to Mercure Exeter soon.
Kind regards Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wells, United Kingdom
1 review
Reviewed 30 September 2013

This is a convenient but impersonal city centre hotel. Reception staff were polite but pretty functional and we were checked in without a smile. The room was well-equipped, plenty of sockets, good wifi connection. The bathroom was not quite as advertised but fine. Leisure facilities and breakfast were good. The £10 parking fee was unexpected but I guess not surprising given location

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review, 3 October 2013
Dear Linda
Thank you for your review on Trip Advisor following your recent stay. I will certainly share your feedback with the team so they are able to personalise and improve their customer service.
We hope to welcome you back when you next visit the area.
Kind regards Fiona Darde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Exeter Southgate Hotel

Property: Mercure Exeter Southgate Hotel
Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Exeter
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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