Location is the chief advantage of this hotel with all the attractions of Exeter within easy walking distance. Large reception area and helpful reception staff. The size of the room was fine with a large bed. Unfortunately it had a rubber under sheet, ugh, dreadful lumpy pillows and a douvet which had been partly folded over as the case was too small and hardly reached both sides of the bed. The housekeeping was very poor. When we arrived, neither bedside lamp was working. Someone came to replace the bulbs and though they worked after that, the fittings were knackered. We only found one bath towel to start with and eventually unearthed the 2nd one in the wardrobe. They were nice and large. There was a speaker in the bathroom from the telly. It had a volume switch but you couldn't turn it off. Very meagre toiletries and I couldn't find a way of turning the shower on without getting a cold soaking. Once it got going, it was hot with a good flow but the thermostat was a bit dodgy. The actual tap was so stiff (and noisy) it took 2 hands to turn it on. Ok, so I know it was Christmas but no attempt was made to make the beds on Christmas Day. The covers were pulled over a crumpled mess. The common parts of the hotel were tired and very grubby. I was surprised at this but the dining room seats were stained and marked, and the arms of my chair were very sticky. There was food on the carpets too. Breakfast was ok on the whole but the staff were busy running around like headless chickens a lot of the time. The food was good on two of the three days, and plenty of it. The staff were friendly, they just need some management. £10 a day for the car park. Seemed steep but then it is a city centre location so can't grumble. I would stay here again because of the location, but I feel Mercure is cutting too many corners to save money and they are letting themselves down.
- Official Description (provided by the hotel):
- 4 Star City Centre Hotel Which Is A Great Base For Exploring The Devon Coast & Dartmoor. ... more less
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- Also Known As:
- Accor Southgate Exeter
- Mercure Exeter Southgate Hotel Devon