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“Excellent hotel”

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Mercure Exeter Southgate Hotel
Ranked #9 of 31 Hotels in Exeter
Certificate of Excellence
Reviewed 5 February 2014

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Michael A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 7 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,166 - 1,172 of 2,063 reviews

Reviewed 4 February 2014

Booked 3 of the top quality rooms a few days ago for a friends birthday treat. The hotel is wonderful, very modern and stylish in a great location. The food was top quality at both breakfast and in the evening, with great restaurant staff. The reception staff were quite grumpy and not particularly friendly.
Our rooms were advertised as providing us with bathrobes, slippers, complimentary newspapers, soft drinks and snacks. Sadly some of the slippers were missing, along with a hair dryer. I phoned reception which took several minutes and calls before anyone answered. The member of staff did deliver them to the room quickly and was very friendly. After questioning where the free snacks were we we're informed there was a bar of chocolate.......a small bar for 2 people is not quite what we were expecting but we were supplied with crisps when I questioned this.
The pool wasn't quite as the photo implied but it was a welcome relieve after a day spent shopping.
I would like to return to this hotel again and hope that the finishing touches will be improved upon next time to turn this 4 star rating into a 5!

  • Stayed: February 2014, travelled on business
    • Value
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Thank Shauna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 5 February 2014

Dear Shauna
Thank you for your review and positive feedback regarding the hotel's decor, leisure facilities and our location. I was so pleased to learn that your enjoyed the food and service at breakfast and dinner.
I am unsure where our privilege rooms are advertised to include snacks, but would welcome further information on this point, so we are able to make the necessary correction. Our Privilege rooms should have slippers, gowns, Nespresso coffee machines and soft drinks mini bar as standard items. I am sorry if some slippers and a hairdrier were missing from one of your rooms on arrival, but pleased to learn that this was addressed promptly - along with some snacks!
I will certainly share your feedback with the team to ensure that we can continue to make improvements to our service. We hope to welcome you back soon.
Kind regards Fiona Darde

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Reviewed 2 February 2014

Stayed here for two wonderful nights in this perfect hotel. Beautiful reception area, warm open fires and equally warm reception staff. We stayed in the Berkley Suite a beautiful suite of rooms with plenty of space to relax and kick back. The breakfast was of great variety, nice and fresh in a pleasant surrounding. Would recommend this quality hotel. Only slight irritation was £10 a night to park!

Room Tip: Recommend Berkley Suite although on a street that students coming back Saturday night may disturb
See more room tips
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Binks0045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 3 February 2014

Dear Binks
Many thanks for your generous review following your recent stay with us. We do hope we can tempt you back for a return visit in the near future. We make a charge for car parking as we are the only city centre hotel with ample, barrier controlled, lit car parking. By charging seperately for the car park, our guests can make a true price comparison with the other hotels in the marketplace.
Kind regards Fiona Darde

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Reviewed 2 February 2014

Me and my husband stayed for one night on the 1st of February,on arrival I was shocked to see that even guests have to pay £10 for the parking? I can understand non guests having to pay and this issues is easily monitored as they have a barrier entrance,the hotel itself was very nice with modern features mixed with older features and the reception staff were very polite and professional.
We booked at reception for an evening meal which was included when we booked but when we got to the restaurant we were not on the list ( good job the restaurant was not busy) the staff at the restaurant were also very lovely,polite and professional and all looked very smart in there uniforms,the food was ok I had the parfait to start which had one piece of bread that was rock hard,but my main meal was very nice in comparison.
The room was clean and tidy ,we upgraded to privilege when we booked So had cold drinks in the room but were not offered the paper that was with the package.
Breakfast was very nice with yet again the staff making up for any minor faults you may of had.
The hotel was hosting a wedding fare which we were not told about when we booked,the coming and going I could hear from about 7:30am and also they were all offered free parking??? Staff yet again were good when we checked out having to amend our bill as we were charged for evening meal that was included in our booking we left hoping that we paid for what we had but didn't really have the gusto to stay as people were all over the reception regarding the wedding fare.

Stayed: February 2014, travelled as a couple
Thank Mrsshakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 3 February 2014

Dear Mrs Shakey
Thank you for review following your recent stay with us; I am pleased that your enjoyed your break and found the staff friendly.
Thank you for bring to my attention the slight shortfalls in quality and service which you experienced at dinner; I'll share these with the relevant department manager so they can improve their processes going forward. We make a small charge for car parking as we are the only hotel in the heart of the city with ample, secure car parking. By charging seperately for car parking our guests can compare our bedroom rates with the other hotels more easily.
We hope to welcome you back in the near future.
Kind regards Fiona Darde

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Reviewed 30 January 2014

We stayed at this hotel for 3 nights while having a post Christmas break and attending a business conference. The hotel entrance is appealing, the room was very clean, though the bathroom could do with updating - though they were refurbishing along the landing - comfortable bed etc. Breakfast was very varied and of good quality and the restaurant - though a little expensive was very good - the 3 different type of fish cakes as a starter particularly good! We would definitely use this hotel again. Reception staff were courteous and helpful.

  • Stayed: January 2014, travelled on business
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Thank rosebud61Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 3 February 2014

Dear Rosebud
Many thanks for your review following your recent stay on business and pleasure. I was so pleased to learn you found the location ideal and the staff friendly.
We hope to welcome you back to the hotel in the future
Kind regards
Fiona Darde

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Reviewed 29 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank NevilleL123
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 30 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 January 2014

A warm welcome by friendly staff was a great start to our few days in the region my forebears came from. Good sized comfortable room good bed, great resteraunt, again friendly and knowledgeable staff including the adjoining bar staff. Location was close to town parking was good enjoyed the stay

Stayed: December 2013, travelled as a couple
Thank taxi_driver50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this reviewResponded 30 January 2014

Dear Guest
Many thanks for your positive feedback following your recent stay with us at Mercure Exeter. We are so pleased to learn that your enjoyed the hotel's facilities, service and location.
We hope to welcome you back soon.
Kind regards Fiona Darde

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Exeter
Price Range: £79 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
Official Description (provided by the hotel):
4 Star City Centre Hotel Which Is A Great Base For Exploring The Devon Coast & Dartmoor. ... more   less 
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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