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“Wonderful Place!”
Review of ABode Exeter

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ABode Exeter
Ranked #14 of 31 Hotels in Exeter
Reviewed 27 July 2014 via mobile

Beautiful hotel with lots of character. Standard room was spot on. Very relaxed & comfortable. Staff are a credit to the hotel & bar tenders very knowledgable & attentive. Great location - in the heart of it. Would definitely recommend :-)

Stayed: July 2014
Thank Stilon4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 2 August 2014

Dear ‘Stilon4me’

Thank you for your review, we are all so pleased to hear you enjoyed your stay with us. The team work hard and it nice to hear such positive feedback.

I hope to welcome you back soon.

Many thanks

Matt

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Reviews (1,288)
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749 - 755 of 1,288 reviews

Reviewed 24 July 2014

Let's start by saying this is an old building, lovingly restored, in a town centre with no on site parking. Floors are not level, there's lots of stairs, nooks and crannies and the lift is an original from the turn of the last century but for all of that its quirkiness makes it unique and in these days of homogenisation, that's a joy. The staff are delightful, educated, informed and smart. The breakfast is to die for, I haven't had Eggs Benedict like that since a recent trip to the Waldorf (NY). Deals are available if you book in advance and the benefit of booking a DBB deal is you get to eat in Michael Caine's Restaurant, exquisite food & service.

Room Tip: Rooms at the front low down are a bit noisy during the summer evenings. The hotel has a deal with M...
  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Janie50_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 26 July 2014

Dear ‘Janie 50_10’

Thank you for taking the time to write a review regarding your most recent stay.

As you say we are a little quirky, which comes from a building that has seen many different owners over the last 200+ years and pleased you like it. Breakfast is the most important meal of the day and it is nice to hear this was of a high standard.

I hope to welcome you back in the future.

Many thanks

Matt Collins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We stayed in abode because of its location and a very attractive dinner, bed and breakfast deal. The location readily is good, though be mindful that there isn't a car park. It's a great place to stay if you're traveling by train.
The staff were lovely and unprompted, when we explained that we couldn't be there for dinner on the Saturday night, asked if we would like to have Sunday lunch instead. We had a lovely room though it's a little strange having a bath in the bedroom. The food was really good, though the set menu as a little limited the quality of the cooking was very good.
The hotel has a lovely aspect over the cathedral and we would stay there again, which is unusual for us as we normally like to try somewhere new.

Room Tip: If you get a room at the front of the hotel you'll have a brilliant view of the cathedral
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Flowerbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 26 July 2014

Dear ‘Flowerbob’

Thank you for your review following your most recent stay with us. We are all so pleased you enjoyed you visit to ABode Exeter. We have an arrangement with a local car park for those who drive a short walk from the hotel and offer a 20 minute grace period to unload bags.

It is so nice to hear that you will be staying with us in the future and I look forward to welcoming you back.

Many thanks

Matt Collins
General Manager

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Reviewed 23 July 2014

We stayed at the Abode Exeter in April 2014 to break up the long drive down to Cornwall. Hotel is in a fabulous location - the only minus side is that there is no parking so a little walk to nearest public car park. Hotel staff absolutely brilliant - especially Reception as we were struggling to find the hotel - when I called, she actually talked us in from where we were lost! Super - Exter one-way system is not easy to navigate. Hotel room was more than we expected, bath rub in the room with separate shower/loo. Beds in the Abode hotels are to die for - so comfortable. We enjoyed cocktails in the bar before a delicious dinner in the MC restaurant. Would definitely stay again.

Room Tip: We had a room with no view but it didn't matter for one night. I guess if staying for longer, I...
  • Stayed: April 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jean E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 26 July 2014

Dear ‘Jean E’

Thank you for such a lovely review, it is so nice to hear you enjoyed your stop off stay with us and found time to enjoy our Restaurant and Bar.

We recommend dropping bags off at the Hotel first use postcode EX1 1DZ if using a Sat Nav and then parking afterwards where we can give you directions.

I hope to welcome you back in the future.

Many thanks

Matt

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Reviewed 21 July 2014

I chose this hotel due to its location and the added bonus of a Michael Caines restaurant. The room was small and there were a lot of steps to navigate to reach it but this is a very old building so comes with the territory. However, the room was comfortable and had a fabulous shower. Staff were friendly and helpful. Giving the bar the title of Champagne Bar is somewhat misleading as there were only three choices by the glass. However, Michael Caines own label Blanc de Blanc was excellent. It did seem rather more cocktail bar than champagne bar. I ate in the restaurant which had plenty of choice with a Table d'Hote menu at a very reasonable cost to a tasting menu. I chose from the a la carte and the food was fabulous. I was travelling alone and felt completely comfortable in both the hotel and restaurant. I would recommend both hotel and restaurant if you are ever in Exeter.

  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
1  Thank jazza1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 26 July 2014

Dear ‘jazza1957’

Thank you for taking the time to review your most recent stay, I’m so pleased to hear you would recommend us and enjoyed all aspects of our Hotel. I will ensure the Kitchen and Restaurant team receive your feedback.

I hope to welcome you back soon.

Many thanks

Matt Collins

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Reviewed 18 July 2014

Housed in an old building on Cathedral Square, a modern reception hides the reality of an older property. There is one antiquated lift...if someone forgets to close the inner gate then the lift is stuck. Doors onto the staircase from upper floors open onto a landing blocking the way for someone coming from above, and where they could be hit by the opening door. The floor we were on had three sets of stairs to get to our room. Moving luggage when we left was a nightmare. The room we were give, in addition to an en-suite with a walk in shower had a claw foot bath on one side of the bedroom (behind the desk dividing the room in half) reducing the available space dramatically. Then there was the step between the entry level and the bed area. The floor was wooden and the step was at an angle and in reality could not be easily seen as the floor on both sides blended together. My wife had a fall due to this and was lucky not to injure herself either on the floor or on the corners of the alcove (which also had a sharp dado rail at waist height) between the door and the en-suite. Although there was a light under the step ledge near the aforementioned bath, it would only operate if the main room lights were on. These room safety issues were reported to reception on check-out.
The position of the hotel on the Square also means that there is a lot of noise from outside whether from the adjacent pub and alley down one side, or from the square itself.
We will not be back.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank madogvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 26 July 2014

Dear ‘madogvin’

Thank you for your review, I’m sorry to hear you did not enjoy your stay. The hotel is over 200 years old and as such the flooring is not one level with some rooms only accessible by stairs. We are a listed building and as such some areas we are unable to change. We tell all our guests about closing of the gate when entering and exiting the lift and have a telephone directly outside the lift where by you can contact Reception who will ensure the lift is brought to your level. We are looking for a solution that will both satisfy our status and guests comfort. We are always happy to move bags and offer this on check in and you can phone down for us to collect.

We take our responsibility for Health & Safety very seriously and with any incidents carry out a full investigation and where needed make the necessary changes. The light can be operated with out the main lights but this is not labelled as such and will further improve this when we carry out a room update in 2015.

Once again please except my apologies.

Many thanks

Matt

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Reviewed 17 July 2014

We have stayed and dined at the Abode a few times before so we chose the hotel when we attended our sons graduation this weekend.
Of course we completely understand that graduation in Exeter brings substantial pressures and expected them to be busy. Our room was incredibly small but we didn't mind. Although we had tried to book a table for supper with our son a month in advance they didn't have a table for us but we had booked HH which was lovely. We tried though to have a drink in the bar but when we didn't have a dinner reservation we were asked to sit in reception and they would bring us our drinks there. The reception is bland and dull so no, we went and had a drink outside a nearby bar.

We had had a long conversation with the receptionist about the time of our cab in the morning to get us to the graduation ceremony on time. We accepted her suggestion that 8.00 would be prudent and booked alarm calls too for 6.30.
We waited outside the hotel with the staff member organising the cabs until 8.10. He then started double checking his list and said he couldn't find the booking - really unimpressive. To be honest it was bad enough that the receptionist hadn't made the booking but he then wandered around a bit and, when he came back to us he had spent the time trying to find out who had made the mistake rather than just trying to get another cab.

Mistakes happen but to be honest the hotel managed to create the impression that they were just processing bookings without any interest in providing any real service or care. If this had been my first visit I never would have gone back - from the pokey room to the suggestion of drinks in amongst the brochures in reception and the taxi farce it was all just disinterested and rubbish really - certainly not the memorable day we had hoped for.

Room Tip: Don't get room 115!
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at ABode Exeter, responded to this reviewResponded 18 July 2014

Dear ‘Deborah D’

Thank you for your review and please accept my apologies for the short fall in service received. As you mentioned Graduation week is a busy week, all aspects are carefully planned well in advance, the Restaurant was full on most sittings sometime ago. The bar is small as you would have seen on previous visits and the Reception area used as an overflow, drinks can be taken in the Café Bar and Tavern.

Through out the week we had two additional people managing the Taxi’s to ensure the right guest received the right taxi and as far as I am aware this has been our only issue, I’m sorry that we were not attentive to address this matter immediately and will undertake an investigation.

If you do to decide to return to Exeter in the future please contact me direct so I can personally apologise and ensure all aspects are to the level you have received previously.

Many thanks

Matt Collins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ABode Exeter

Address: Cathedral Yard, Exeter EX1 1HD, England (Formerly Royal Clarence Hotel)
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Exeter
Price Range: £85 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ABode Exeter 4*
Number of rooms: 53
Official Description (provided by the hotel):
Looking to the future of The Royal Clarence, we have every intention to rebuild the hotel with enormous sympathy. The 18th-century hotel, said to be one of the oldest in England, was gutted when a blaze spread from an adjacent building on Friday morning. The fire wrecked the inside of the landmark building and left the frontage on the brink of collapse. ... more   less 
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Also Known As:
Abode Exeter Hotel Exeter
Exeter Abode Hotel
Abode Hotel Exeter
ABode Exeter Devon

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