Hmm, how to sum it up? This place is an odd mixture. The staff are very polite and seem keen to help. (eg we stayed when it was hot, and at 10.30pm the staff in the reception gave us their own electric fan for our room as we couldn't sleep - no air con).
The family room was a good size, with a large area with a double bed, table, chairs, TV and wardrobe, and a separate section with a desk area, and another separate area containing two single beds for the kids. However, it seems as though the hotel management haven't test-run the rooms themselves (they should). Some reasons why:
1: There are no accessible plug sockets at the desk - so if you've got a laptop and various technical bits, where do you plug them in?
2: The bath mixer tap were broken so we had to fill the bath using the shower attachment.
3: The bath and sink taps were chipped (it *is* possible to get a bath repaired...).
4: The shower curtain looked ancient and unclean (mouldy).
5: The window curtain linings were mouldy.
6: The bathroom decor needs refreshing. Although it must have looked luxurious in 1985, it really needs bringing into the 21st century to keep up with expectations. Botticelli's "Birth of Venus" tiled above the bath? Really?
7: We were given 3 towels for 4 people so had to share.
8: The hotel from the outside is quite unappealling when you approach it from the carpark - we nearly turned round as I'd promised the family what I thought was a country house.
9: The decor in the family block is really quite revolting: burgundy painted walls, manky carpet and wooden banisters and skirting that has really seen better days.
Did we complain? Other than telling the staff the bath taps were broken, no. If the staff can't see the mould and bad decor when they work there day in day out, tbh, I don't think it will make a different if someone tells them so.
In all: too expensive for the experience. The industry is far too competitive for them to ignore the details as people will go elsewhere!
- Official Description (provided by the hotel):
- Exeter's best kept secret hotel The Gipsy Hill Hotel is surrounded by three acres of beautiful landscaped gardens and is a taste of the Devon countryside mere miles away from the vibrant & historic, Cathedral city of Exeter. You are guaranteed a warm welcome from our friendly and efficient staff right from the moment you arrive, till the moment we wish you a safe journey. With two free car parking spaces per room and free Wifi, The Gipsy Hill really is a home from home. ... more less
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- Also Known As:
- Exeter Best Western
- Best Western Exeter
- Gipsy Hill Hotel Exeter, Devon