We visited on Sunday for lunch. The staff were all very friendly, smiley and pleasant. That for us was the major plus of the experience. We were shown to a table in what I would describe as the nice half of the restaurant - the part with the large glass window and the lovely views. We were given menus which were grubby (and they invited customers to leave feedback good or bad). We ordered drinks and then I went to the loo when I came back the food order had been taken but no drinks had arrived. Then my husband went to the loo he came back and we sat and watied and eventually the drinks arrived - about five minutes before our food..... would have been nice to have had them whilst we looked at the menu and waiting for our food to come.
The toilet was pretty disgusting - someone had been sick or something and it was down the outside of the pan, dried on. The door looked dirty - in need of a good clean and a new lock. The floors were carpeted, it all felt quite horrible. The hand dryer wasnt working but when I looked I saw a fused switch on the wall flicked it and hey presto hot air. Must have been like that all morning - we got there at 2.00 pm. Those loos had obviously not been checked either before opening or at any time during service. There were dirty nappies in the waste bin yuk (could you not provide a pedal type bin for nappies). The unpleasantness of the loos made me worry about the cleanliness of the areas I was not allowed to see...
Anyway the food arrived, my crab salad was nice not much lettuce and cold flavourless tomatoes and one little bit of old lemon to squeeze on. You cant do much to ruin a fresh crab but the presentation was not very good. I had to ask for some bread, as it was not offered. My husband ordered a chicken, ham and avocado salad. The whole thing looked like a dogs dinner, the avocado was on the verge of going off - it was mostly black, I would have thrown it in the bin at home. Once again there was not much lettuce, the presentation was appalling and off puting though he did say the ham tasted ok, but the chicken was tastless as was the thin dressing we had on our salad leaves. Once we were given our food no one came to check that everything was ok.
I think we may have orderd the wrong thing choosing salad as the comments about the food from other posts suggests it is very good. I would be interested to visit again and choose something else from the menu to see if it was better, but would not order a salad again. My husband however when we left said 'never again'.
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