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“Useful stop en route to Cornwall”

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Premier Inn Exeter (Countess Wear) Hotel
Ranked #12 of 31 Hotels in Exeter
Certificate of Excellence
Reviewed 29 May 2012

We stopped off at exeter to break our journey from Derbyshire to Cornwall. we were pleased with this Premier Inn, the rooms are arranged around a quadrangle which serves as the hotel car park, this keeps everything seperate from the adjoining pub.The roads around the closeby roundabout were very busy at rushhour but was quiet at night, the rooms are also quiet if you get the wing furthest from the road as the other wing blocks any traffic noise. Our room was huge , a corner room on first floor off its own short corridor, only let down by old CRT television and lack of channels. PM are offering 30 minutes free wi-fi before charging but mobile and data signals are very good here so dongles or smart phones get good reception.
We had a good experience in the pub for our evening meal and breakfast was good, the man in charge was very friendly and helpful. Only let down by hot water from thermos flask rather than the usual machine so only just hot enough for tea.

Room Tip: Ask for corner room on first floor.
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  • Stayed: May 2012, travelled as a couple
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Thank GandC_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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380 - 386 of 435 reviews

Reviewed 28 May 2012

Rooms very good. Evening meal in the restaurant was very good. Breakfast on both mornings was a hugh disappointment - that is - there was no milk, coffee, hot water or cups to have a drink. The toaster was not browning the toast. Very disappointing.

Stayed: May 2012, travelled with family
Thank wales56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Exeter (Countess Wear) Hotel, responded to this reviewResponded 6 June 2012

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated.

Thank you once again for your review.

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Reviewed 23 May 2012

We have stayed here before, en route to Cornwall and have been satisfied with service, food and accommodation. Sadly the hotel is badly let down by the restaurant as we found to our cost this time. The evening meal was best described as awful, food cold, steak was almost inedible only saved by the chips. We thought breakfast could not be as bad, but were equally disappointed with the service and the food.
We will not stay here again.

  • Stayed: May 2012, travelled as a couple
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2  Thank iaindwallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Exeter (Countess Wear) Hotel, responded to this reviewResponded 29 May 2012

Thank you for your review.

We are pleased that you enjoyed your stay and our team ensured you were comfortable and well looked after. Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2012

Very nice hotel and room. Totally not what was expected! This hotel exceeded our expectations as we thought it would be noisy from the road as in the busy city of Exeter but it was unusually quiet! The food in the restaurant part was lovely. The only downside was being Woken up by doors slamming around 5am which we weren't happy about but didn't seem like a big deal by the time we left.

Overall it was a good stay. A lot better than our next nights stay anyway :)

Stayed: March 2012, travelled as a couple
Thank SP91Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012

Was very disappointed by this Premier Inn having stayed in many very pleasant ones before. Firstly the design of the hotel is very odd, looking like the motel from the film "Psycho" and the room was the smallest Premier Inn room I've used. The television in it was an old tube television which barely worked and the room needed a refurb with scuffs everywhere. The breakfast was tasty but the service was poor and we had a table that no matter how many beer mats were placed under it would not stop rocking. If we had managed to get the room for the £40 they always advertise we would have expected this, but we wasted £90, never again. Next time it'll be the Holiday Inn down the road.

Room Tip: Choose the holiday inn.
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  • Stayed: April 2012, travelled as a couple
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1  Thank highflier1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Exeter (Countess Wear) Hotel, responded to this reviewResponded 22 May 2012

Thank you for your review.

At Premier Inn it remains our main objective to deliver a high level of standards and service in all our establishments, and we sincerely apologise that on this occasion we failed to do this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back in the future.

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Reviewed 26 April 2012

I stayed here for one night as part of a business trip. I took out the meal deal which proved to be excellent value, limited menu for this option but covered most tastes. Three course dinner and all you can eat breakfast for £22. I enjoy Premier Inn because I like a bath, some competition only provide shower, I also enjoy the great variety of breakfast choices The rooms are generally comfortable, clean with good curtains which prevent the room getting too light. The beds to be are comfy and I always seem to sleep well.You can get good deals but I paid full price and I think this is at the top end for a "budget" hotel.

  • Stayed: April 2012, travelled on business
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Thank Clifford A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

We came here for lunch, it took ages, the food was poor, the service non existent and no apology was offered. I have been to other Premier Inns and they have been excellent, but not this one, avoid!

  • Stayed: December 2011, travelled with family
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2  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Exeter (Countess Wear) Hotel, responded to this reviewResponded 25 April 2012

Thank you for your review.

Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Exeter (Countess Wear) Hotel

Address: 398 Topsham Road, Exeter EX2 6HE, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 31 Hotels in Exeter
Price Range: £43 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Exeter (Countess Wear) Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Follow the River Exe into Exeter from this quiet spot and enjoy scenic views and quaint pubs ... more   less 
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Also Known As:
Premier Inn Exeter (Countess Wear) Hotel Exeter
Premier Inn Exeter (Countess Wear) Hotel Devon

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