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“Outdated/smelly premier inn next to a main road”

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Premier Inn Exeter (Countess Wear) Hotel
Ranked #16 of 31 Hotels in Exeter
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Outdated/smelly premier inn next to a main road”
3 of 5 bubbles Reviewed 12 June 2014

Stayed here for one night.

Its on a main road with what I believe was single glazing. So ? I had a rubbish nights sleep. The room was hot, musty with a lack of air. It was really noisy.

The whole premier inn could do with a spruce up. Paint coming of the walls, old carpet, old fixings, old everything. It looks like they tried to put a premier inn in a run down pontins to bad effect.

When we went to the pub/restaurant attached next door we waited for about ten minutes in an empty pub with two members of staff who walked past (saying nothing) before finally I went to the kitchen to be told it wasn't open for another 3 hours.

Wouldn't recommend staying here really unless your at the back of the hotel.

Room Tip: Go at the back of the hotel away from the main road!!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesG5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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372 reviews from our community

Traveller rating
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    60
    28
    8
See reviews for
76
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66
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Hayes, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Had a good night's sleep at Exeter - used it as a stop over enroute to Cornwall - and found beds very comfy & staff very helpful. (even printed out a map for me to show me the route to Cornwall when I had left the details at home)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clark M, Manager at Premier Inn Exeter (Countess Wear) Hotel, responded to this review, 16 June 2014
Thank you for choosing to stay with us.
We're really pleased that you enjoyed your stay at Exeter Countess Wear Premier Inn and that you found the team here to be friendly and welcoming, I will pass your comments on to the team here who will be pleased to hear them. I hope to welcome you back to Premier Inn Exeter countess wear soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swadlincote, United Kingdom
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Stayed here for one night. An older premier inn but nothing wrong with that. Very friendly staff. Quick and efficient check in. Our 2 rooms were on the ground floor of the double storey building across the car park from Reception. Room very clean. Wifi worked fine. Quiet location - we all slept well. Breakfast in Beefeater next door was very good.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

Visiting a friends wedding. We stayed here as it was the cheapest we found outside the city centre. Very friendly staff and great parking. It's like a mini motel layout but cosy rooms. My only criticism is the rooms could do with a bit of updating but all we needed was a clean and comfortable bed and a shower, thats what we got. Would stay here again. We also had food at the beefeater next door. Excellent food and service. Would definitely stay here again!

Stayed June 2014, travelled with family
Helpful?
Thank tbishants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harriet M, Manager at Premier Inn Exeter (Countess Wear) Hotel, responded to this review, 11 June 2014
Thank you for your kind review about your stay here at Exeter Countess Wear Premier Inn, Myself and my team always strive to give fantastic customer service and a nice, clean and comfortable room. I am pleased to hear your enjoyed your stay with us. I look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

Having had a few bad stays within Premier inn, i've found an old purple palace…
When i say old, i'm referring to the fact this hotel is due to be refurbished; so you could say its a Premier Inn Heritage Site. However once refurbished this hotel will be unbeatable.

From the friendliest of staff, Leanne, Kelly and Matty on reception; to the housekeeping and beefeater staff; excellent you just wish there positive attitude could be spread across all the hotels.

My room (number 19) was very clean, very very little noise, and well presented. So a big well done to all the staff and I have no hesitation to stay or recommend this hotel to others…

Well Done...

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajaz-events
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harriet M, Manager at Premier Inn Exeter (Countess Wear) Hotel, responded to this review, 1 June 2014
Thank you for your kind review about your stay here at Exeter Countess Wear Premier Inn, Myself and my team always strive to give fantastic customer service and a nice, clean and comfortable rooms. I am pleased to hear your enjoyed your stay with us. I look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Friendly staff and lovely clean room. We enjoyed our stay very much. Breakfast was good as well. Wifi was a bit expensive and dodgy at times but this was a small criticism. We were in the quiet zone which meant there was no noise at all outside the rooms.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toffandmiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harriet M, Manager at Premier Inn Exeter (Countess Wear) Hotel, responded to this review, 1 June 2014
Thank you for your review regarding you stay here at Premier Inn Exeter Countess Wear . I am happy that you found the hotel to be clean, comfortable . I will pass your comments on to the team who will be pleased to hear. I hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 18 May 2014 via mobile

Easy to find, ample parking, clean and quiet and staff are very pleasant. However, if you want to use wifi beware! To have to pay £3 a day for wifi in 2014 is ridiculous, but to do so when the wifi is at best very patchy or on occasions non existent is plainly ridiculous - please sort it out.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Boybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Exeter (Countess Wear) Hotel

Property: Premier Inn Exeter (Countess Wear) Hotel
Address: 398 Topsham Road, Exeter EX2 6HE, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 31 Hotels in Exeter
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Exeter (Countess Wear) Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Follow the River Exe into Exeter from this quiet spot and enjoy scenic views and quaint pubs ... more   less 
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Also Known As:
Premier Inn Exeter (Countess Wear) Hotel Exeter
Premier Inn Exeter (Countess Wear) Hotel Devon

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