Have been meaning to visit for a while as just a hop and a skip from home. Finally got around to it last night. Very very mixed feelings to be honest.
Beautifully restored and quite modern
Large and airy restaurant
Open kitchen so you can watch the chefs preparing your meal
Views over courtyard garden and small pool
Restaurant staff disorganised beyond belief - must have been at least 10 waiting staff but no one appeared to know what was happening
Offered jug of water but not offered a top up
Very little understanding of the menu. We ordered beef priced at £50 and two members of staff had to go and ask a 3rd what it actually was
One glass of wine poured and that was it we had to pour our own wine
During main course no less than 6 different staff asked us how our meals were. Yes 6
Had to ask for the dessert menu it was not offered
Had to ask for the wine list a 2nd time to look at dessert wines and then the one we chose was sold out!
Paid the bill with one waiter and then another came along asking us to pay a second time
The restaurant is large and open and the night we were there 3 or 4 large groups were dining and the sound was deafing at points as no fabrics etc to soak up noise
Would I go again - really not sure. The food was very good indeed and beautifully presented but as so often happens the service let the whole experience down.
Some advice. Less staff but ensuring they actually know what each other is doing and TRAINING TRAINING TRAINING
Good service can make or break a restaurant in my experience and from last nights shambles they are breaking it BIG TIME.
- Official Description (provided by the hotel):
- The Magdalen Chapter combines old and new to create a stunning contemporary hotel. Service and quality are to the highest standard where integrated interiors and technology make your stay it’s most enjoyable. Situated close to the sophistication of Exeter’s centre, it's an ideal place to stay for a city break or to further explore Devon. ... more less
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- Also Known As:
- Hotel Du Vin Exeter Devon