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“Lovely staycation at MC”

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Hotel du Vin Exeter
Ranked #18 of 31 Hotels in Exeter
Reviewed 29 July 2013

We live locally to the hotel and having been a number of times for cocktails, food etc we decided to enjoy an anniversary night there with the stay and dine package.
We read the many reviews citing dodgy service but decided to go ahead anyway as we like the general design and feel of the hotel and the package seemed seriously good value (£99 for a Sunday night stay with £75 to spend in the restaurant).
Parking is a bit inconvenient but really can't be helped due to the hotel's location.
Staff were really friendly and helpful from the outset with one member even offering to cut my food for me at breakfast as I had my hands full with our 3 month old!
Cocktails were good if a bit limited compared to the selection offered at the old kino bar. Our bed was lovely and squishy and the complementary mini bar and nespressos are a nice touch.
The indoor out pool was lovely and pretty quiet.
All in all a really great break in a lovely building with a comfortable vibe and very conscientious staff. Would recommend to anyone.

Stayed: July 2013
Thank Verity J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,027 - 1,033 of 1,330 reviews

Reviewed 29 July 2013

We used this hotel to avoid a very early start to a flight from Exeter and found it to be very good value for money. The iPad idea is innovative - on ours the battery was completely flat (but soon recharged). Our room was extremely comfortable, quiet and efficient. Dinner was a good experience and we suffered none of the service problems I see reported in other reviews - perhaps the management is reading the reviews?
Overall a success, more attention to detail is still required by the staff ( "this is your guide to the hotel but the battery is flat"!)

Room Tip: Ask for the garden side
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  • Stayed: July 2013, travelled as a couple
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Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

This was booked for us by a family member as a surprise treat to celebrate a special occasion. For one night with breakfast was £130 on late rooms.com. On arrival we where about 2 hours early for check in as we had made good time with traffic. We had "golden cadilac" cocktails in the bar which where amazing! and asked them to come and tell us when our room was ready, we had lunch (steak and ale pie) which where homemade and really nice. They came and told us our room was ready in less than half an hour of getting there, so we waited for our food, eat then got taken to our room. They had upgrades us for free as it was a special occasion. We had a complimentary mini bar which had 2 bottles of larger, 3 cans of coke, diet coke and lemonade, a bar of cadburys chocolate, still and sparkling water, a small carton of milk for your tea and coffee and a bottle opener. The coffee machine in the room was lovely with a choice of 3 different types of coffee as well as a nice selections of tea.
The iPad they gave you had free wifi and you could order room service from it. The bathroom was lovely with a BIG and deep bath that very comfortably fit both myself and my husband with lovely REN products. The shower was also big enough for both of us and the bath robes where a lovely touch. The pool was so relaxing, we swam outside even in the rain as the pool was so warm.
We where in the pool for over an hour and had it all to ourself as we where really lucky that no one came in until we where just getting out. It was a very romantic break for us and we loved the indoor part of the pool which has a button on the wall to make it a jacuzzi, it had a ledge to sit on where we sat watching the log burner listening to the rain outside. There where free bath robes by the pool too, so you could wear the one from your room down to the pool, leave it in the laundry hamper there and get a fresh one to go back to the room in if you wish, or there are free lockers which we put ours in as well as our flip flops and room key.
We slept like babies, it's so quiet considering the location near a main road. it was nice to have the full sky package on the tele in our room just a shame we couldn't pause or rewind it. We could listen to music in the bathroom through speakers in the celling which was nice when the lights where dimmed, very relaxing.
Breakfast was a good selection, rather than masses off it left out all morning they put a little of everything out and where replacing things within minuets of us taking things. The hot food was cooked fresh, I had eggs Benedict which was done really well and it's a dish that is easily done badly.
Unfortunately as this trip was booked less than 48 hours before our stay, the spa was fully booked. We got put on a cancelation list but we where not contacted, so where unable to have any treatments while staying there.
We loved how smart yet casula the staff where dressed in crisp white shirts with the top button undone ans a lovely pattern on the inside collars and wore cuff links, smart tailored trousers and black and White converse shoes. Men and women where dressed identically and all the staff looked really smart yet informal.
Overall we where so impressed the day we got home we booked to go again for our anniversary next month.

  • Stayed: July 2013, travelled as a couple
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Thank Aimee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

We went to MC for Sunday lunch, having booked the table online, entering number of adults: 3 + one 15 month old, and asked for infant seat etc. On arrival, there was no evidence that anyone read our booking notes. After a while an infant seat (read wooden torture device surely left behind from 1900s eye hospital) was produced. After 10 minutes of sweating over the impossible-to-use contraption, and completely ignored by staff, we were finally seated. We were offered a fancy ipad-type wine list and given menus then waited for a long time. Finally our order was taken, and we asked for some bread and olives to start us off. Wine arrived and sat in a bucket full of water (no ice) next to our table. We watched around 10 loaves be sliced and taken to tables around us but no sign of our bread or olives. Our starter arrived (oversalted, over-oiled pea soup), quickly followed by our incorrect main( we ordered 3 beef dishes and received 3 pork). Chef looked annoyed as server returned the porks. We re reminded server of bread and olives which finally arrived after we finished with soup starter. Beef dishes arrived (sloppy, limp) with yorkshire pudding (stiff, thin, hollow brown ball thing) and vegetables (too sweet).
It's a shame as we were prepared to go all out and treat ourselves, being a birthday lunch. But as neither the service nor the food impressed us, we paid our bill of £97 and decided we'd have been happier on both counts down at the Harvester.

Stayed: July 2013
Thank anelimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

We made a last minute booking through Mr and Mrs Smith on a feature room at The Magdalen Chapter in Exeter. After a long drive we arrived at 3pm to find the hotel car park full, not a major problem as the local council car park is just over the road but after paying £240 for the room was a little disappointed to have to then pay for parking. The feature room 119 was clean and modern but not worth the premium price, a small toilet ,shower and bath and not the luxury room we had expected. We couldn't get afternoon tea at 4pm on Saturday despite being a guest and the restaurant was closed. On Sunday morning we waited 20 minutes for our hot food order to be taken, the cafetiere arrived with little coffee in it and we then waiting 15 minutes for the replacement. We'd checked out at 11am, paid the £260 bill with not even a "how was your stay"............very disappointed and not recommeded.

  • Stayed: July 2013, travelled as a couple
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Thank JamesM1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

First tip: everything you read about parking here says that there are no spaces at the hotel and a public car park next to the hotel. There are however about a dozen spaces next to the drop off area which you might be lucky with (we were!).
We arrived to be told that we'd been upgraded to a deluxe room but I was not sure what extra facilities we got. The room was a ground floor room for the disabled - massive bathroom with lots of handrails. All felt a bit odd but the room was very white and clean so we decided to stay with it. The website says that there is a free mini bar - what that actually meant was two free bottles of lager which could be exchanged for wine if you preferred.
The hotel feels as though money has been spent for the sake of style over practicality. The reception desk is an odd huge acorn shape with little space for the staff to use which seemed to be causing them problems. The drawers in the bedroom shut themselves like an expensive kitchen which seemed unnecessary. There was also various buttons to work the lights which took some working out.
The room itself was lovely and very quiet considering the city centre location and the fact that the hotel is virtually on a roundabout.
The evening restaurant meal was very good and the staff were great but the breakfast was very average with the staff not being quite so on the ball. I did love the open kitchen though and spent most of my meal watching what was going on - much to my husbands annoyance as he couldn't see without turning round:-)
We had a hot night there. An air conditioning unit had been provided and was used but it was very noisy and I couldn't sleep with it on all night.
Overall it was a nice stylish place to stay but I don't think it was worth the 180.00 room charge. I'm very happy to pay for a great experience but there are much better places which are cheaper.

  • Stayed: July 2013, travelled as a couple
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1  Thank JanieU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

Having stayed at the hotel (Barcelona) a number of times before it was refurbished, we were keen to return. We were greeted by friendly staff and offered drinks in the contemporary reception area. A complementary iPad was offered before we were directed to our room. The room was very modern, clean and comfortable

The restaurant was busy so we had to wait for a short time before our table was ready... the perfect excuse to enjoy some fine cocktails at the bar. Although busy, the calm staff made the atmosphere relaxed. The food was good, but not exceptional. I'd recommend booking your preferred restaurant time on, or before arrival.

If we hadn't experienced the hotel and restaurant before it had been refurbished, we'd have been impressed, however it seems to have lost its unique charm and individuality.

  • Stayed: August 2012, travelled as a couple
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2  Thank ElsieH82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin Exeter

Address: Magdalen Street, Exeter EX2 4HY, England (Formerly The Magdalen Chapter)
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Exeter
Price Range: £88 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Exeter 4*
Number of rooms: 59
Official Description (provided by the hotel):
The Magdalen Chapter combines old and new to create a stunning contemporary hotel. Service and quality are to the highest standard where integrated interiors and technology make your stay it’s most enjoyable. Situated close to the sophistication of Exeter’s centre, it's an ideal place to stay for a city break or to further explore Devon. ... more   less 
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Also Known As:
Hotel Du Vin Exeter Devon

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