When you arrive at the Magdalen Chapter the building is really impressive. I had hoped this impression was going to be continued once walking through the door, but unfortunately that wasn't the case.
Check in is slightly odd, as other reviewers have mentioned, its not that clear where the check in desk is (its actually a lump of wood with a laptop on it). Check in staff were decent, friendly and helpful. Yes you get an iPad, pointless in my view, possibly a nifty gimmick when they first came out, but no need for it now.
The room was a standard double. Good points - bed very comfortable, free mini bar with a couple of beers and some soft drinks. Bad points - the room is so small if two people are in it at the same time you have to negotiate who stands where at what time, and you certainly can't pass each other.
We had lunch the first afternoon in the restaurant, which looks like some kind of cafe you would get in a visitor centre. For some reason the wine list comes on an iPad, again - pointless. I can not state how disinterested the staff are. The lunch was actually pretty good, but the service is awful and the dining room was dirty. We ate in the restaurant twice (lunch and breakfast) and on both occasions there was minimal contact with any staff, and we had the pleasure of sitting looking at our empty plates for what must have been about 15 minutes after we had finished.
The bar area is very comfortable, but completely spoilt for me by the abundance of fruit flies buzzing around, I can not understand how no one has done anything about them. The guy on the bar was pretty knowledgable and made some good drinks. It's bizarre there are no waiting staff coming round with drinks, so there was a constant stream of people coming up to the bar, ordering and then the bartender having to leave the bar to deliver drinks.
We did not use the spa, but the gym was pretty reasonable for a hotel, and the pool was lovely. The location is great, probably 5-10 minutes to town.
The hotel is a real disappointment, mainly down to the staff, we did not see a manager once in the time we were there, which possibly tells you something. It feels like the place needs a new set of strong management, to grab the place and shake it back to what you expect as you drive up to it. We won't be going back there.
- Official Description (provided by the hotel):
- The Magdalen Chapter combines old and new to create a stunning contemporary hotel. Service and quality are to the highest standard where integrated interiors and technology make your stay it’s most enjoyable. Situated close to the sophistication of Exeter’s centre, it's an ideal place to stay for a city break or to further explore Devon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Hotels.com, Traveltool, S.L.U. and HRS so you can book your Hotel du Vin Exeter reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Du Vin Exeter Devon