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“Comfortable beds but with little else to recommend it”

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Premier Inn Exeter (M5 J29)
Ranked #3 of 31 Hotels in Exeter
Certificate of Excellence
Reviewed 29 June 2014

For me Premier inns have one major thing going for them and it is what they advertise on TV,
The beds! They are exceedingly cosy particularly with the choice of various pillows. The TV in this Premier Inn is recommended too, having a large flat widescreen with HTML and USB connections and good reception, not always found in East Devon.
During my stay of 4 nights the room was not made up by the time I returned in the evening at around 5pm. The cleaner looked absolutely shattered and was obviously unable to cope. I didn’t ask her why and as there is usually no reception staff I never found out the cause of such poor service.
I not keen on the personless booking system for these hotels and the pre-payment of meals for the adjacent Brewers Fayre pub/restaurant.
The evening meals in the Brewers Fayre are OK if you like basic pub grub and there is also a themed buffet each evening. The breakfast are good if there are no shortages and the staff has arrived early enough to prepare it.
I will not be using this Premier Inn again for any stays longer than one night as there are many other establishments in this area that are comfortable and have character.

  • Stayed: June 2014, travelled on business
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2  Thank ME&ERR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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680 - 686 of 774 reviews

Reviewed 25 June 2014

Being just a few minutes from M5/J29 after a 5 hour drive was a definite plus, but a lack of pruning of the vegetation (not PI's fault) obscured the road name - and a large, tall tree obscured the PI sign - so look for the jazzy "Met Office" sign, turn here & the hotel is behind the office with a large, free car park with, what promises to be, pleasant landscaping.

The Receptionist was very welcoming and her helpful assistance was needed by me and other guests who had no idea how to operate the check-in machine! All this took longer than if checking-in was by the "person" method. The family bedroom was OK & the beds very comfortable. However, the bathroom had not been properly serviced (pedal bin visibly overflowing) & only provided with 1 small & 1 large towel - between 3 people!! Later told this was company policy & more towels available on request! Found that the lack of an electric razor power point quite ridiculous.

Having read reviews by other TripAdvisor on the adjoining Brewers Fayre restaurant, we decided to skip the "me too" menu and walk for 5 minutes to the nearby Barn Owl Vintage Inn (which served a very good supper).

  • Stayed: June 2014, travelled with family
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1  Thank MedEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Stayed for one night, on route to the Riviera. The hotel is only seven months old and our room was very clean and comfortable. We also liked the late check out time and made full use of it after a long drive. Would stay here again, as cleanliness is most important to me when choosing a place to sleep.

  • Stayed: June 2014, travelled as a couple
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1  Thank Britsontour2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded 21 July 2014

Thank you for oyur kind review, I will pass you comments to my housekeeping team. We look forward to welcoming you back in the future.

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Reviewed 23 June 2014

Disabled facilities good and staff extremely helpful on arrival . Good disabled parking right outside . Would certainly recommend this hotel . Brewers Fayre next door very accessible for wheelchairs and good value for money

  • Stayed: June 2014, travelled as a couple
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1  Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded 21 July 2014

Thank you for your kind review and for saying you would recommend us to other people.

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Reviewed 23 June 2014

It's very convenient for Exeter airport being about 10 mins or less drive away. the hotel is new and everything seems to work well in the rooms. One small point was that we couldn't open the window & the aircon only allows a very narrow range of temperature which we found a bit too warm as we stayed during a hot spell. The rooms are well equipped and clean. Very very comfortable bed.

  • Stayed: June 2014, travelled as a couple
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Thank PattiP_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Spent one night here as I needed to be on the outskirts of Exeter for a meeting the next morning.
Although I have stayed in many Premier Inns, this one had a new design for the furniture and a different type of carpet. Personally I don't like the dark wooden furnishings and units but that is just my taste. There is however a good large screen television on the wall, much larger than in other Premier Inns. My room and bathroom were perfectly clean.
As others have commented, the windows do not open and the hotel is air conditioned throughout. I have no objection to this if only the air conditioning could be set to a low enough temperature but this one cannot so in the morning the room was warmer than I would have liked.
Thankfully all Premier Inns have blackout curtains but I do wish that they could find some way of blocking the light which comes in over the top of them: some sort of pelmet arrangement would be helpful. This is not specific to this hotel and applies to the majority of Premier Inns.
The hotel benefits from free parking with plenty of space which is becoming rarer these days. It also has a lift which is a great asset for those of us who are not as agile as we once were.
Finally, do they really need self service check in at a hotel this size? I can see the justification at very large hotels but I would hardly think this one is big enough. It is so much nicer to check in with a human being.
All in all, good value and a pleasant stay and recommended as long as you don't mind being out of town.

Stayed: June 2014, travelled solo
Thank topfca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne H, Manager at Premier Inn Exeter (M5 J29), responded to this reviewResponded 21 July 2014

Thank you for your kind review, and look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Clean and tidy, comfortable as to be expected. Only problem was housekeeping and no staff on reception with no one answering the phone. Whilst this only served as an inconvenience and resulted in a change of plan for us, had I been staying on my own this could have presented a security concern. I will think twice before using premier inn when staying alone as a result.

  • Stayed: June 2014, travelled with family
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Thank Squidge1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Exeter (M5 J29)

Address: Fitzroy Road, Exeter EX1 3LJ, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Exeter
Price Range: £44 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Exeter (M5 J29) 3*
Number of rooms: 143
Official Description (provided by the hotel):
Convenient location, just off of Junction 29 of the M5. Parking is available for a discounted rate of £2.50 per 24 hours for Premier Inn guests. Ten minutes drive from Exeter International Airport and 20 minutes from Exeter St Davids train station and city centre. ... more   less 
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Also Known As:
Premier Inn Exeter (M5 J29) Devon

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