We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hounded out” 1 of 5 bubbles
Review of Great Western Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Great Western Hotel
Ranked #29 of 31 Hotels in Exeter
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hounded out”
1 of 5 bubbles Reviewed 12 March 2014

My 2 daughters & I stayed here as one of daughters had a client to visit. Not very welcoming, dirty, unhelpful, but have stayed in worse. First morning we came down had adequate breakfast, then going out the day, asked if heard noise overnight, no we didn't. On our journey to Torquay had phone all from owner of hotel accusing us of making the noise, complaints from other guests, noise coming from our room at 4.30 am. Screaming, arguing, as I was the only person in the room, I was asleep by 10.30 & heard no noise at all, told him to investigate further, rang us again, completely ruining our day saying if we came came back & made a noise we would facethe consequences. Adamant we were the culprits, he said he would not be there when we got back to hotel & would not apologise. I am in my 60's & my daughters are in our midfield 40's & certainly not likely to disturb other guests. We went back to hotel & checked out, feeling bullied & wrongly accused, we were rung the next day to say we hadn't been charged for 2nd night, no apology or recompense for upset caused to us. Perhaps I should have realised what it was like when 2 guests staggered out the door drunk at 5pm in the afternoon. .

  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

303 reviews from our community

Traveller rating
    13
    41
    66
    61
    122
See reviews for
38
61
74
73
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Brighton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 11 March 2014

On arrival the scent of a gents town centre urinal on a Sunday morning takes your breathe away. Its slightly masked by stale beer and pine disinfectant. However your eyes are drawn to the nicotine paintwork and the plug socket held by parcel tape. As you find your own way up several flights of stairs to your room step back in time to 70 décor that is peeling off and some effort made to paint over holes in the wall. However we find our room (with the coffin shaped wardrobe and the toilet with no door) then exchange rooms with our 60 year old mother with COPD as the stairs leave her in need of medical attention.
After a visit to the local Witherspoons we return to the bar for a night cap. The whole bar screams to a halt as we enter. My sister, mother and I huddle in the corner feeling slightly scared by the female 'Canadian beer wrestling' lookalikes growling in the corner. Retiring to our rooms at 10.15pm with our glass of murky wine and my mother with her pint of milk we climb wearily to bed after a long days travelling.
Low and behold we are approached by the manager /owner the next morning who accuses us of causing a disturbance at 4.30am that morning despite being reassured that we were all fast asleep. Of we went for sightseeing in the beautiful Devon countryside. Alas the manager/ owner twice phones us to say that he had evidence from a frequent visitor that indeed the room with my mother sleeping peacefully had been fighting, screaming and shouting at 4.30am and had been entertaining! He refused to accept that two sisters in their 40's and a 60 year old grandmother with health issues had not been 'raving' in the wee hours and that if noise was made that night 'we would suffer the consequences' This of course spoiled our day out with visions of being tied to the railway line or locked in the bar after closing time!
Hence on return to the Hotel hell - beyond redemption from the hotel inspector - we checked out 'gangster granny in tow'- who, by the way, is tea total and would no more party at 4am and entertain- than marry the Pope - beat a retreat to a safe haven in Sidmouth.
Beware female travellers that don't resemble Canadian bear wrestlers - your presence is not welcome - unless you count the learing 'porn tash' other staff members !

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Exeter hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 8 March 2014 via mobile

Never going back to this dump as it smells and falling to bits. The staff are rude the food is cold there is no parking unless you want to pay £7 a day. The breakfast is so small u mite as well not have it. The floor boards creek like my grandads bones.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Mitchthebithc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 19 January 2014

I've stayed at the Great Western on numerous occasions and have never had any complaints- the Rooms are generally small, dated and the place is like a maze to find your way around...but it's a great location right next to the Station, very cheap, has a great bar and the food has always been good, so no complaints.
The Parking is non-existent and it'll never be a quiet place, but the staff are always friendly and have a smile on their faces.
Yes it's not the Ritz, but in a time when all the other hotels in Exeter are bumping up their prices at an extortionate rate, the Great Western remains a reliable place and delivers great value for money in the best location in Exeter for travelling by Train.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RedBen78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 18 January 2014

This is a hotel that I have used a few times before ... so I knew what I was letting myself in for!! Lets start with the plus point - it is across the road from St Davids railway station and therefore extremely convenient as a journey start/finish point if travelling around the West Country by rail.
Now to the reality - it is a former British Transport Hotel - and appears to have seen little spent on it since those days. Old décor/fittings in the rooms accessed through a "main" entrance that also doubles as the access to the public bar. Have only sampled the English breakfast (adequate) and not even seen the food menu otherwise. Oh and the breakfast serving time is an hour later on a Monday (puts me off staying on a Sunday night).
To sum up the appearance of this hotel in 2 words - "uncared for".

Room Tip: I don't think there are any?
See more room tips
  • Stayed December 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Railwaynomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed 14 January 2014 via mobile

As soon as I arrived I thought, Christ on a bike.
It's an old building in need of desperate repair. It's one of those smelly old pubs you find beside the railway station.
Upon my arrival into reception I was created by a lovely lady. Very pleasent and polite.
As I walked through the hotel to find my room I noticed the musty smell eminating from the pub on the ground floor. The yellow nicotine stains still present on the paint and plastic fittings.

Once I got into my room I found it neat and smell free.
I did my usual inspection to ensure it was clean enough. Looked at the walls, bed, bathroom and toilet.
The bed had eight hairs on the duvet and two pubic hairs on my pillow.
The bathroom and toilet were clean as a whistle.

I chose not to complain, as in my experience, if you find a curly one in one bed then most likely you will find one in another.

I chose to go and drown my sorrows in the bar, £3.95 for a pint, and was greated by a small bar surrounded by locals. Not the overly friendly welcome locals but the defensive "this is our bar" type. I shoved my way to the bar and asked for my drink, the girl behind the bar was polite and pleasent.
I chose my seat in the back corner so I could see any bar stools coming ny way.

I stay in many types of hotels all over the country. This place I found to be old, out dated, smelly and in need of a refurb.
I would not stay here again when I return to the area.

Stayed January 2014, travelled on business
Helpful?
1 Thank Travellingassessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed 7 December 2013

This room was booked by my company for a business trip. I also had a colleague staying in another room. We both recommend anyone thinking of booking not to bother. We have reported how bad it was to the company booking department so no one else has to stay here. The room smell of damp. The carpet was ripped. There were tiles missing in the bathroom. The grouting was black. The bathroom was so small they have put the sink in the bedroom. The shower attachment was on the side wall so did not cover you, I had to hold it over my body to was. The door to the bathroom was a sliding door which would not close due the the ripped carpet. There was no headboard for the bed. The sheets were so old they were yellow, not white. The corridors are not well lit. And why anyone presents a chopped up fried egg as a scrambled is beyond me.

Room Tip: Chose another hotel
See more room tips
  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Businessman127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Exeter hotels
0.3 mi away
Park View
Park View
#26 of 31 in Exeter
4.0 of 5 bubbles 122 reviews
0.4 mi away
Queens Court
Queens Court
#13 of 31 in Exeter
4.0 of 5 bubbles 581 reviews
1.0 mi away
Jurys Inn Exeter
Jurys Inn Exeter
#11 of 31 in Exeter
4.0 of 5 bubbles 1,483 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Mercure Exeter Rougemont Hotel
0.9 mi away
White Hart Hotel
White Hart Hotel
#10 of 31 in Exeter
4.0 of 5 bubbles 805 reviews
0.7 mi away
St. Olaves Court
St. Olaves Court
#25 of 31 in Exeter
4.0 of 5 bubbles 205 reviews
Show Prices
Show Prices
Show Prices

Been to Great Western Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Great Western Hotel

Property: Great Western Hotel
Address: Approach St. St. Davids, Exeter EX4 4NU, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #29 of 31 Hotels in Exeter
Price Range (Based on Average Rates): £
Hotel Class:2 star — Great Western Hotel 2*
Number of rooms: 35
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo and Hotels.com so you can book your Great Western Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Great Western Exeter
Great Western Hotel Exeter, Devon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing