We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not Bad”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The City Gate Hotel
Ranked #24 of 31 Hotels in Exeter
Houston, Texas
Level 6 Contributor
208 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Not Bad”
Reviewed 26 April 2013

I chose this hotel for 2 reasons, first the location since it is quite central, and also the price. Oh and also they have free WiFi which EVERY hotel should have these days.

Now the hotel itself isn't bad. The carpets and rooms are a bit shabby and the beds are old and you can feel the springs poking through the mattresses.

The shower has a handle sticking out of the wall so you can barely get under the shower head without that sticking into you, and you have to have the bathroom door closed when you are in the shower else the smoke detector goes off, which means the mirror ends up too fogged to use and the bathrooms smell of damp. The air conditioner is very loud and turned itself on twice in the middle of the night. I was missing a light bulb for 3 days until I remembered to ask in reception for one. This should be something the cleaner checks. The cleanliness wasn't great. There was slime and black mould in the shower and dirt on the windowsill like it rarely got wiped off.

I didn't eat here but the bar is friendly and the beer garden is pleasant. The breakfast isn't bad but if you want a croissant you have to sit waiting 20 minutes for it to be cooked since they are par-baked. I had a cooked breakfast on my last day only and ordered 5 items. When it came 2 of the items were missing and I had 2 items I hadn't ordered. My fiance (who joined me for one night) also got the wrong items at breakfast. The waiter takes one order disappears for ages rather than going round writing down what each person wants. Most days I just had the cereal and milk and fruit juice though which was OK.

You have a kettle in the room and tea bags and coffee sachets as well as cookies and UHT milk cartons. There are toiletries in the bathroom too, shower gel, soap and shampoo if I remember right.

All in all the hotel wasn't bad and if there was an option to give it a 3 and a half I would have done that. I don't think it deserves a 4 but according to Trip Advisor 3 is 'average' and that is about what I was say about this hotel. I probably wouldn't stay again, I'd rather pay another 20 or 30 pounds a nice and stay somewhere a bit less shabby.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

240 reviews from our community

Traveller rating
    75
    87
    34
    27
    17
See reviews for
38
79
25
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dundee, United Kingdom
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2013

I really enjoyed staying here.

Due to my delayed flight from Glasgow I ended up staying here an extra night. By the time I arrived I had missed last orders on food but the boys behind the bar were brilliant in finding and ordering me a takeaway and fixing me a beer. Throughout my stay the staff were always extremely personal and helpful. The pub downstairs was a great place to relax in the evening and served good food – fantastic fish and chips.

The room was a fine size for one person - well appointed with a good sized comfortable double bed. The bathroom was an adventure! I thought I had ended up with a shower in a cupboard but it turned out to be a set of stairs leading up to the little bathroom. The bathroom was ok but freezing and the shower was small, though quite hot and powerful.

Hotel was in a very good location for city centre access – just around the corner from the high street and M&S, and about a 5-10min walk to the bus station.

Room Tip: Room 6 has a lovely view of the garden.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 383HelenH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braunton, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 April 2013

We will only ever use this hotel in Exeter in the future. The hotel is exceptionally clean and well run. Our room was very large, spotless, very well decorated and the bed very comfortable. Breakfast for an extra £10 for two was also great. the staff are very friendly and Jenny thought the mild flirting from the good looking bar staff was a perk. Frankly we don't want to tell you how good it was so it is available for us. Fabulously close to the city center and the Cathedral.We are also not going to tell you about the sneaky free parking very close, you will have to use the secure pay parking 100m away.

Hoteliers in the area go and have a look at how this one is run an emulate it......

Room Tip: Call them for a cheaper rate, they will remove the web page commission. Our room was excellent, but...
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robertinnorthdevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 March 2013

Excellent value hotel in a very good location close to High Street and key tourist sites. We noted that the staff seemed especially dedicated and helpful to their guests. Rooms are modern and well equipped. Would definitely stay there again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 587Canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 February 2013

I have stayed at the City Gate Hotel on numerous occasions and I can't rate it highly enough. The food here is first class and the menu is varied and changed regularly. The team headed up by Landlords Carl and Rosie are so warm and friendly and extremely helpful, nothing is too much trouble for them. In summer the conservatory or the lovely sunny garden are a delight and in winter a gorgeous roaring log fire welcomes you, along with a really fun pub quiz on a Tuesday night. If I had to pick an area for improvement I would say it is the decor and carpets in the accommodation area, which are a bit tired and in need of an update. As a female business traveller I feel very safe at the City Gate and would recommend it to anyone.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PortlandNicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 24 February 2013

Stayed at the City Gate whilst attending a gig in the City. The staff were really helpful from the moment we booked, helping us with dietary requirements via email and also suggesting restaurants that would cater to our needs as well.
There is no parking at the hotel but there is a multi storey car park across the road, however we managed to park easily on a side road very close to the hotel.
The city gate is a beautiful old building and as such some of the features are a little tired but we thought it added to it's character. The rooms have sash windows and only a small heater so it was quite cold when we first arrived but the air con soon brought the temperature up.
All in all a very nice hotel, centrally located and a very good price.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Itman75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 February 2013 via mobile

I thought the hotel was great value for money (only £60 having booked on booking.com) but that aside, all the staff I encountered were polite, friendly and genuine. The pub is atmospheric and had some great looking food even though we didn't eat there. Walking distance from Exeter Cathedral and the rest of the city center.

Stayed February 2013, travelled as a couple
Helpful?
Thank JamesStanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Exeter hotels
0.1 mi away
St. Olaves Court
St. Olaves Court
#27 of 31 in Exeter
216 reviews
0.1 mi away
Mercure Exeter Rougemont Hotel
0.3 mi away
White Hart Hotel
White Hart Hotel
#10 of 31 in Exeter
873 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Queens Court
Queens Court
#13 of 31 in Exeter
601 reviews
0.4 mi away
Mercure Exeter Southgate Hotel
0.4 mi away
Hotel du Vin Exeter
Hotel du Vin Exeter
#17 of 31 in Exeter
1,270 reviews
Show Prices
Show Prices
Show Prices

Been to The City Gate Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The City Gate Hotel

Property: The City Gate Hotel
Address: 1 Iron Bridge | Lower North Street, Exeter EX4 3RB, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#6 Luxury Hotel in Exeter
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The City Gate Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
In the heart of Exeter, The City Gate offers modern rooms, free Wi-Fi and a beer garden. Exeter Central and Exeter St Davids Railway Stations are nearby and the M5 motorway is within easy reach. The City Gate has 14 newly refurbished Boutique rooms with en-suite. They all feature a TV (with sky box), tea and coffee making facilities, mini bar, air conditioning and some complimentary treats! The City Gate Hotel features real ales and a traditional food menu, made using fine local produce. Guests can dine either in the restaurant or in the spacious conservatory. In the warmer months, the garden provides yet more dining space. This is our guests' favourite part of Exeter, according to independent reviews. We speak your language! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Odigeo, LateRooms and Evoline ltd so you can book your The City Gate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Gate Hotel
The City Gate Hotel Exeter, Devon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing