We were transferred here by The Exeter Hotel in August 2013. The reception staff were cold and unwelcoming. They told us on arrival that they were not expecting our 3 year old son, in front of him and made him feel very unwelcome after a six hour journey.
Our room was dark and old fashioned aka The Shining in decor. The noise of the dual carriageway is constant as it is about two metres away. There was no fan facility in the midst of a heatwave and windows had to be left open all night. A slamming main door beneath our bed reverberated the entire night, the shower dribbled - no water pressure and the toilet took repeat flushes to clear.
When I complained in the morning, after no sleep, the Duty Manager was defensive and unwilling to acknowledge both their poor staff reception and accommodation. I pursued the complaint by email requesting a refund. I was advised that the hotel had given us a bed for the night. I would have been delighted if I had been offered unreserved apology and some for of reimbursement as it would have restored some faith in their hospitality.
Unsatisfied, I pursued the complaint further with the Managing Director - he advised that I pursue a refund from The Exeter Hotel, even though we did not stay there. I have replied again to Mr Sands requesting a refund for an unsatisfactory stay and have not even had the courtesy of an acknowledgement. To say I am disgusted is an understatement. Unpleasant at every level, from the moment we arrived right through to the biased complaints process.
- Official Description (provided by the hotel):
- With easy access to Exeter City Centre and the surrounding area, the Devon Hotel is the perfect place to enjoy a city break or stay whilst on business. Exeter is a bustling and lively city with a fascinating Roman heritage and one of the world's best examples of a twelfth century Gothic cathedral. It is conveniently situated for visiting Dartmoor and the stunning coastline of South Devon. The Devon Hotel in Exeter has an outstanding reputation for fabulous cuisine and great accommodation. Situated on the edge of the vibrant city of Exeter, when you enter the Devon Hotel, you enter a world of exquisite comfort. Set in the Georgian building which is the heart of the hotel, our flagship Carriages Brasserie and Lounge Bar beckon you to linger with colleagues or friends. ... more less
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- Also Known As:
- Devon Hotel Exeter
- The Devon Hotel Exeter