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“A disappointing meal/experience at ASK Exeter”

ASK Italian - Exeter
Ranked #81 of 518 Restaurants in Exeter
Price range: US$9 - US$17
Cuisines: Pizza, Italian
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly, Kids, Business meetings, Special Occasion Dining, Groups
Dining options: Dinner, Brunch, After-hours, Lunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: The ASK Italian restaurant group boasts an excellent Exeter venue, situated in a stunning period building on the green next to Exeter Cathedral. The ASK Italian restaurant has recently gone through an extensive refurbishment. We've created a restaurant with a distinctive new look inspired by modern Italian design. And with the help of our expert friends, including awarding-winning chef Theo Randall, we've created a menu that features a range of simple, classic Italian food and an all Italian wine list.
Exeter, United Kingdom
Level Contributor
10 reviews
7 restaurant reviews
“A disappointing meal/experience at ASK Exeter”
2 of 5 bubbles Reviewed 29 May 2014

I really have left this review too long - I don't like to complain but, the longer time has gone on, the more annoyed I am with myself for not saying something sooner...
£235 for a poor to average meal (for five) has been playing on my mind - we went with a group of friends on 8th May following a superb concert at Exeter Cathedral. What has made this review more difficult was that it was at the invitation of friends who like this place and made the reservation.
Poor table lighting gave such a gloomy ambience that I struggled to see the menu. On asking for a candle (to see by and add a slight note of cheer) I was told there were none but the lights could be turned up - but, this never happened.
Waiter service was efficient but obvious that the staff wanted to go home, in fact Im sure that kitchen staff had gone home as the food had obviously been cooked and then kept warm, to the point that my risotto was dried out and the pizza hard.
Finally, friends Mum asked for a glass of dessert wine with her pudding (as had had on previous visits) and was told it is only sold by the bottle - so, we all said we would join her in a glass - the waiter brought us a bottle of Spumante which is entirely different to dessert wine, which we felt obliged to have.
Rarely have I felt so disappointed in an evening meal (we paid our share) but felt awkward about complaining as we were there at the invitation of friends.
Exeter has many great places to eat - this is not one of them...

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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489 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Greek first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Devon
Level Contributor
53 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“You can always rely on this Restaurant.”
4 of 5 bubbles Reviewed 22 May 2014

We often visit this ASK in Exeter. The building is beautiful and set alongside the Cathedral Green so extremely picturesque. The menu is reliable with a good selection of Italian dishes at a reasonable price. Always search for vouchers online as there is usually offers to be had! This particular visit was on a Friday, the service was good and the meal to the usual standard.

Recommended for its beautiful situation as well as the food!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank devontraveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
212 reviews
168 restaurant reviews
common_n_restaurant_reviews_1bd8 196 helpful votes
“Service on a busy night was good.”
4 of 5 bubbles Reviewed 19 May 2014 via mobile

Table for 2 at 7pm on Saturday night, the place was full and our waiter was working his socks off. The staff work really hard and we did not experience long delays for our 2 courses. The food was lovely, but beware the costs of drinks, £18.95 for a bottle of Salento Bianco and £6.40 for a Peroni, no wonder most other diners were drinking coke!

Visited May 2014
Helpful?
Thank residentemmett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon, United Kingdom
Level Contributor
45 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Slow service, mixed quality of food”
3 of 5 bubbles Reviewed 17 May 2014

Ate here in a group of five. Service was slow - polite and friendly - but slow. Problems in the kitchen seemed to be the problem. Team members did apologise for delays with orders. That said, 2 hours to get two courses served was not good. Long wait between. Have only been to Ask twice recently and both times the same problem. Used to go quite often. Nice enough, but either not enough staff or delays in preparing dinner. It does make a difference: two of us had to choose where to send colleagues for dinner for other occasions and we sent two larger groups elsewhere because the experiences here were disappointing.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank tomedenvale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Good family meal”
4 of 5 bubbles Reviewed 6 May 2014

Friendly, polite service and a very good overall standard. You pay for what you get and this is in the middle price range for Italian style food. Compares favourably with other pizza joints in the City and was really impressed in the accommodation of a 7year old child who was made to feel special and therefore relly enjoyed eating out with 4 adults!

Visited April 2014
Helpful?
Thank Billy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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