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“Poor bar, poor follow up service”
Review of Tors Hotel

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Tors Hotel
Ranked #4 of 5 Hotels in Lynmouth
Bath, United Kingdom
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Poor bar, poor follow up service”
Reviewed 11 September 2013

4 of us thought it would be great to have a drink on the verandah and to see if we may like to stay here. At the bar there was no fizzy wine by the glass, Guinness and St. Austell lager was off, no real ale. A cocktail menu was available, unlike the cocktails because there was no syrup! Eventually settled on a Pimms which was spoiled by using flat lemonade from the bottle and ice so nearly melted that it further diluted rather than chilled the drink.

Many emails later and I finally got a reply claiming that a reply had been sent earlier. When I asked to see the email that had been sent I was told that they have so much email traffic that they have to be deleted.

So, lovely setting, poor service and very poor attempts at dealing with the complaint. Hence the posting here.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank BarryRaynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Bristol
Level 6 Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 10 September 2013

We've just returned from a wonderful weekend in one of the most unusual and quirky hotels we've ever experienced.
The public rooms were stuffed full of unusual antiques and collectors pieces, which gave the hotel a very unique atmosphere.
The room we had (301) was on the top floor, with a balcony overlooking Lynmouth bay, and was a good size, and very well appointed.
We were greeted on arrival with a free 'Millers gin & tonic', which is actually made by the owner of the hotel, and tasted wonderful.
The restaurant food was excellent, and dining by candle light very romantic!
We will definitely be back soon!

Room Tip: Ask for a 2nd or 3rd floor, sea facing room, with a balcony
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foxcherrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald M, General Manager at Tors Hotel, responded to this review, 12 September 2013
Dear Guest, Thank you for your great review.

I am delighted that you enjoyed your stay with us and that you enjoyed our unique ambiance, food and views. I look forward to welcoming you back soon.

Kind regards Ronald Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 September 2013

We stayed two nights at the Tors, and loved it. As you walk in from the car park you are met by gorillas and sheep (statues!), the reception and lounge areas are stuffed full of quirky items including antiques, pictures, photographs, books, plus bowls of sweets everywhere!

Our room was small but comfortable, and we had a wonderful view of the village and the sea. The bathroom was very small, but all was clean and tidy. The staff are friendly and helpful. We had dinner one night, and this was fantastic. Plenty of fresh fish, plus meat and vegetarian options, all very well presented, cooked perfectly, with a great wine list.

The Millers Gin is a must - served with juniper berries to bring out the flavour, and the gin cocktails are also recommended (especially the raspberry).

Definitely recommend if you are looking for a quiet hotel in a lovely location that is just a little different.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald M, General Manager at Tors Hotel, responded to this review, 12 September 2013
Dear Guest, Thank you for your review of our hotel.

I am delighted that you enjoyed your stay with us and that you found the food excellent and the staff helpful. I look forward to welcoming you back soon.

Kind regards Ronald Marks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west parley
Level 1 Contributor
1 review
Reviewed 7 September 2013

we had a very comfortable stay, rooms clean and well supplied,just need updating,
the food was execlent both breakfast and dinner,any one who dose not take the dinner package
needs their head banging against the wall,
the staff were helpfull and polite,i have a gluten allergy which was handled very well,and without fuss.
it will be better when some of the staff have a little better english.
the hotel is quirky and full of character.which most hotel today lack today!
we will go back!

Room Tip: sea veiw room
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FTS2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald M, General Manager at Tors Hotel, responded to this review, 12 September 2013
Dear Guest, Thank you for your kind review. I am very pleased that you enjoyed your stay and that you found the views, staff and food to your liking. I look forward to welcoming you back soon. Kind regards Ronald Marks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, Arkansas
Level 1 Contributor
3 reviews
Reviewed 6 September 2013

Stayed for a long weekend at the Tors, we were delighted with our room, no 301, the decor was a little dated but clean and comfortable. The best part was the balcony, with stunning views over lynmouth harbour and bay. The public areas were filled with unusual and quirky antiques, books and ornament that were worth taking time to have a look around, and the front decking area was relaxing again with great views. It was a shame that a great hotel had no stock of cider, either on draught or bottled, especially as we were in Devon, , we would have spent more time in the public areas, also that some of the lesser used outside areas needed a general sweeping and tidying Up. The staff were really friendly helpful and we were always greeted with a smile from everyone. We will look forward to returning to the hotel in the near future.

JH, malvern

Room Tip: Upgrade to a superior room ask for a balcony room the views are worth the extra
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Es H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald M, General Manager at Tors Hotel, responded to this review, 8 September 2013
Dear Guest,

Thank you for your kind comments. I am delighted that you enjoyed your stay at Millers at the Tors, and that the food, views and style of the hotel were to your satisfaction.

I look forward to welcoming you back soon.

Kind regards

Ronald Marks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Droitwich, United Kingdom
Level 6 Contributor
123 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 6 September 2013

I have been visiting this hotel at various times with my family and friends for about 17 years. We obviously liked it or we would not have kept going back, so it was therefore with trepidation I booked to stay under the new ownership. I should not have worried, it is excellent, completely different in its syle and decor, but still the same atmosphere. This building must have one of the best views anywhere. The food here has always been consistantly good and this is still the case. The chef and his team produce delicious, high standard meals and should be congratulated. The staff are friendly and efficient and I know would try and do anything to make peoples visit pleasurable. This hotel is having an update of its bedrooms over the winter which will make it even better.

Room Tip: Most rooms look out over Lynmouth village and harbour and have a fantastic view.
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Binkie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald M, General Manager at Tors Hotel, responded to this review, 8 September 2013
Dear Guest,

Thank you for your kind comments. I am delighted that you enjoyed your stay at Millers at the Tors, and that the food, views and style of the hotel were to your satisfaction.

I look forward to welcoming you back soon.

Kind regards

Ronald Marks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon, United Kingdom
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 September 2013

Stayed for 2 nights; excellent service from the whole team, super food, amazing views. What else could you ask for? Would reccomend. without hesitation - we had room 117 with panoramic views over the village, harbour and Bristol Channel. .Big thank you to all at Millers!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SILVERTRAVELLERS_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronald M, General Manager at Tors Hotel, responded to this review, 12 September 2013
Dear Guest,

Thank you for taking the time to review our hotel. I am very pleased that you enjoyed your stay and that you found the views, staff and the unique 'Millers' style to your liking. I look forward to welcoming you back soon.

Kind regards Ronald Marks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tors Hotel

Property: Tors Hotel
Address: Lynmouth, Exmoor National Park EX35 6NA, England
Region: United Kingdom > England > Exmoor National Park > Lynmouth
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #4 of 5 Hotels in Lynmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Tors Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A beacon of relaxation, set in stunning coastal surroundings, nestled against the rugged Exmoor coastline and set in 5 acres of woodland, The Tors Hotel overlooks the picturesque harbour of Lynmouth and provides one of the most striking views of the North Devon coast. Set against this dramatic vista there is the contrast of the warmth of the welcome and comfort provided by our characteristic hotel. Owned by Martin Miller, the creator of Miller's Antique price guides, The Tors combines the inspirational Miller style with inviting prices, framed by the beautiful coast of North Devon. This 19-bedroom hotel is crammed with Martin's antiques and curiosities. The Tors has all the hallmarks of his unique style. Roaring log fires, candlelit sensuality, books by the thousand and bowls of fruit and sweets, all washed down with a Millers award winning gin and tonic. In the AA rosseted restaurant you will find a relaxed atmosphere with superb quality food, an excellent wine list and probably the best views in the village. The whole family will find a warm welcome in the restaurant and as much care will be taken with your little one's ice cream as with your carefully prepared main meal. Outside relax with a drink on our newly opened Miller's Terrace while taking in the breathtaking surroundings. It is just a short 5-minute walk into the heart of the village and all it has to offer. The hotel is ideal for all the family and you can even bring your dog, who will enjoy the many splendid walks in and around the area. Unique and quirky yet stylish and relaxed the Tors is a special place to stay. Take a peek inside the hotel by clicking through the image gallery to the right, or come and join us for a Martin Miller's Gin and Tonic on our fantastic sea-view terrace, or stay for a night or two and experience the inspirational Miller effect for yourself. ... more   less 
Also Known As:
Tors Hotel Lynmouth, Devon

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