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“A super hotel with super service”

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Bay Valley of Rocks Hotel
Ranked #9 of 9 Hotels in Lynton
Exeter, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A super hotel with super service”
Reviewed 4 September 2012

The Villages of Lynton and Lynmouth in Devon are one of the fine scenic sites of the West Country in the UK. The hotel,built in the Queen Victorian days has stood the pressures of time, and today is still a very pleasent venue to stay in. The staff are very helpful and pleasent, the food very good, rooms clean and comfortable. Recommended to all

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 28 September 2012
Thank you for your kind comments regarding food, staff and rooms.
We are really pleased you enjoyed your stay with us in lovely Lynton,
and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
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English first
solihull
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 August 2012

First impressions on arrival were not good. We had a horrendous journey through gale force winds and torrential rain. As there was no car park at the hotel we had to park our cars in a local council car park about five minutes walk away. As a result some of us arrived at the hotel very wet. Reception staff very unhelpful, and one person especially, middle aged male with grey hair, dressed very casually, was very rude, unhelpful and bad tempered. Badly needed a course in civility and manners. Someone later told me his name was Gus and he was the manager!
Meals were very good but the service was slow. Our room was clean and beds were comfortable. Only the appalling attitude of "Gus" marred the holiday as apart from this the holiday was very good. Excellent views from hotel.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sturmason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 29 August 2012
I think we have a case of mistaken identity, Gus is my nickname and I always wear a suit and tie and I have dark curly hair!

Regarding car parking, if our on site car park is full, the best thing to do is to park your vehicle at the front steps of our reception entrance, check in, leave your luggage and we will direct you to the nearest council car park. We also sell a 4 day parking pass for £12.00 which is valid in all Lynton & Lynmouth town council car parks.

We do indeed have some amazing views from the hotel.

We are pleased, that you found our hotel clean and comfortable and that your holiday was very good.
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Stone, United Kingdom
Level 5 Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 26 August 2012

My husband and I have just returned from a 5 day holiday with Shearings, staying at this hotel which was our second visit there. This time we had a very pleasant room, one that had been refurbished. We had lovely meals and our trips out were very good with the added bonus of good weather. It is a lovely place to visit and I am informed that the hotel is slowly being refurbished. We would certainly return again. All of the staff were pleasant and helpful.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 29 August 2012
Thank you for posting your lovely review.
We are pleased you enjoyed the food and that you thought that all the staff are pleasant and helpful.
Please visit us again soon, we need the sunshine back!
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Gateshead, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 August 2012

we returned from this hotel on the 24-8-2012 after spending 5 days there.the hotel requires a lot of updating.our room was no.65 on the second floor.the room windows were scruffy,the carpet needs replacing,the walls and skirting boards and ceiling need decorating.everyone we spoke to about their rooms were complaining about the poor state of decor and badly needed carpet replacement.the gardens were so overgrown,people sat in the grave yard opposite the hotel.downstairs loo area had a musty smell.(outside loo).food was ok but served on tea plates.staff did their best,although they couldn`t speak very good english.entertainment ok.excursions ok.driver on our bus trip was ok.he made trips that bit better.we won`t hurry back.its a pity because the design of the hotel is very nice,inside and out.requires a lot of t.l.c

Room Tip: room 65 is facing graveyard with a clock tower.clock chimes every 15 minutes.it did not keep us awak...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank holidaytime12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 29 August 2012
We have over 2 acres off woodlands at the rear of the hotel, with many different species of wildlife, and a path to the cliff railway and another to North Walk, which leads to Lynmouth and The Valley of the Rocks.
Dinner is served on dinner plates and breakfast is served on breakfast plates?
We have had many rooms refurbished and will continue to do so.
We are pleased you enjoyed the entertainment, and the excursions.
Thank you for posting your comments.
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tadcaster
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2012

We chose Shearings last year for a change and until now have been more than pleased with our previous trips. We apprecitate that some Hotels need upgrading etc., but this needs help pretty quick! Firstly either remove the nearly none existant doormat or replace it before you get an Insurance claim against you. Remove those HIGH BACKED CHAIRS please, they are not comfortable and really make that area look cluttered. Our bed was lovely and comfortable thankfully, but oh dear the wallpaper really is hanging off the walls and makes a rather depressing feeling when entering the bedroom. As for the bathroom in No 8 , I hope the bath panel gets replaced soon before you run out of stick tape to keep it together or to avoid someone cutting themselves on it. The dinning room needs a real sort out , it is the first shearings hotel that does not remove dirty pots between courses, brings toast out when you have finished your cooked brekie which is often cold anyway, shame because it is a fairly descent one. However the young lady serving did her best trying to please everyone, when it was clearly obvious she needed an extra pair of hands. A good few people there were on thier first Shearings trip and unfortunately will not be going on anymore from what they said. I am looking forward to my next trip to Torquay and hope I will not be has dissapointed as this. The coach drive ANDREW and his collegues made up for the shortfall of the hotel by taking us out daily to some lovely parts of Devon, especially the Canal Barge at Tiverton . So whoever is in charge of finances for this lovely old building come up with something soon .

Room Tip: perhaps upgrade to a newly refurbished one..
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank janet r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 3 September 2012
I am sorry that you found your recent stay with us not up to your usual holiday expectations and will most certainly look into the issues you have raised. I can assure you that the bath panel will be replaced, usually these maintenance issues are picked up quite quickly but this one has obviously slipped through the net.
We usually get very positive reviews for our food and service, however I will review your comments with our restaurant manager, and I am pleased though that you found the waitress to be very attentive to you.
I take on board you suggestion regarding the lounge seating and as it is always our aim to take ideas and suggestions for improvements from our guests, we will certainly look at this area too.
I hope that you enjoy your next trip to Torquay and I hope that you will come back to Lynton in the near future.
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Stockton-on-Tees, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2012

we have just come back from a four day break, when walking up the steps the carpets were worn and accident waiting to happen, musty smell has you enter into the main entertainment room, we were in room 12 although the sheet were clean the room needed decorating and new furniture, the corridors and the doors on the corridors needed painting even if they were washed they might have looked a little bit better the decor on the corridors was disgusting, the carpets were well worn, the food was nice and the staff were pleasant the entertainment was good although there was nothing on one night so we had to make our own entertaiment, its such a pity because it is in a lovely part of the country with lovely surroundings. we wouldnt stay in this hotel again.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank janice a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 24 August 2012
We are pleased you enjoyed the food and entertainment and that you thought our staff were pleasant.
We have had a number of our bedrooms fully refurbished.
Thank you for posting your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2012

Me and my partner needed a well deserved break and was looking forward to 4 days away. As soon as we entered the hotel we knew this was not going to be the case. The reception staff were unhelpful and left you to wonder the hotel to find your room with no direction. The smell was terrible, we thought we had entered a OAP home. Entertainment was ok but not varied for age. Staff wanted you in and out no hotel service, I work in this trade and this is terrible. The bedroom well where do we start, rm 12, Had a funny smell to it, decor was terrible and have this hotel not heard of a duvet!!!!!!! We was right above kitchen and till 1130 pm was banging crashing and a loud radio this all started again at 6am. By the 3rd night we were shattered, my partners usually a calm man and 130 am a delivery pulls up, rolling roll cages and talking to night porter by this point he shouted out the window. The toilet seat was disgusting and no lock on bathroom door. We will not be returning to this hotel again but will be returning to lynton. This hotel does not reflect the beauty of the area and a insult to a paying guest.......

Room Tip: Dont choose rooms above restaurant/kitchen area
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rach25061989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulianPercival, Manager at Bay Valley of Rocks Hotel, responded to this review, 19 August 2012
We are surprised to read your comments regarding noise, our kitchen is usually closed before 9.00 pm (Dinner is served 6.30 pm - 8.00 pm)
I have never known us to have a delivery at 1.30 am and have no record of one, the only company that uses cages deliver between 8 and 11 am, Tuesdays and Fridays only. (I have no record of any guests complaining about a 1.30 am delivery either)
Thank you for leaving your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bay Valley of Rocks Hotel

Property: Bay Valley of Rocks Hotel
Address: Lee Road, Lynton, Exmoor National Park EX35 6HS, England
Phone Number:
Region: United Kingdom > England > Exmoor National Park > Lynton
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Lynton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Valley of Rocks Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
The Bay Valley of Rocks Hotel located in the picturesque village of Lynton on the North Devon Coast, this early Victorian Hotel retains many aspects of its original charm. There is an impressive atrium in the lounge, where entertainment is provided most evenings. It is located within Exmoor National Park, in the heart of the village of Lynton, overlooking the twinned village of Lynmouth, known as Little Switzerland. The Villages are linked by a masterpiece of early engineering, The Cliff Railway, built in 1890. There are good local amenities and stunning scenic walks only minutes away. All rooms in the hotel are en suite with many enjoying scenic views of the Bristol Channel to Wales. The Valley of Rocks is the ideal location for walkers or those who simply wish to explore the natural beauty of the surrounding areas. ... more   less 
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Also Known As:
Valley Of Rocks Hotel Lynton
Valley Rocks Hotel Lynton
Bay Valley Of Rocks Hotel Lynton, Devon

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