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“PaTrev”
Review of Waterloo House

Waterloo House
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Waterloo House
Ranked #22 of 23 Lynton B&B and Inns
Reviewed 3 January 2013

Waterloo House is exactly as promoted. Warm, welcoming, clean,comfortable, traditional and client friendly. Penny and Paul are excellent hosts anxious that their guests' stay is as enjoyable as possible. Paul's first rate cooking made our 3 day Christmas break something special. We chose the suite situated at the top of this Georgian house and even though the weather was decidedly wet and windy we were very cosy. The "L shaped" open plan of the suite worked well with the TV ,coffee table, book case and two very comfy,snoozy armchairs as you enter. A firm but comfy bed gave us three very good nights sleep,there was plenty of drawer space and a wardrobe and the fridge contained fresh milk. There was also a large dressing area off which was a generous sized shower room plenty of power and heat in the shower. In the suite there were sockets sufficient to charge mobile phones, cameras and ipads. No wifi but then we knew that before we came.
This is a new venture for Penny and Paul and we wish them every success, they deserve it. We love Lynton and Lynmouth and now we have discovered Waterloo House we will be visiting more regularly

  • Stayed: December 2012, travelled as a couple
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Thank 193Patrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 7 January 2013

Our first Christmas package at Waterloo House was a success thanks to our guests Pat and Trevor and Anne and Dave. Penny and I are grateful for the friendly ambience they created for themselves and for us too. It was a pleasure to ensure our guests had a relaxed Christmas with food they enjoyed. We cannot ask for more except to get even better.

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Reviews (45)
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27 - 33 of 45 reviews

Reviewed 23 December 2012

My partner and I booked a three night stay through Groupon and having read the previous reviews were looking forward to our stay. However we ended up leaving a night early due to the despicable rudeness of one of the owners. On their website it says that Waterloo House is for people who “seek old fashioned service so rarely found today” I don’t know what they see as old fashioned but it is miles from what I imagine it to be.

The room’s décor was okay and the house wasn’t too bad. Unfortunately though the heating would only come on for an hour and half all day, which after it went off made the room extremely cold to the point that we were both wearing four layers and still feeling frozen. On the first night we stayed we got back from our meal around 7:30 to a freezing room and no heating. I went down to tell the owners that it wasn’t on. I wasn’t even acknowledged presence and I was turned away bluntly being told “it’s about to go on”. It did go on just after 8 but just as the room started to warm the heating went off again and soon the room turned back to freezing forcing my partner and I into layers of clothes and sheets.

The next night the same thing happened so we decided that I should go down to let him know that we were both uncomfortably cold. I was greeted with a rude “what do you want?!” I apologised for disturbing him and said that as soon as the heating goes off the room is very cold. He replied telling me “that’s right that’s when the heating goes off” and “I can’t just afford to put the heating on all day”. He then turned his back and walked down the stairs leaving me stunned at his abruptness. The fact that it was cold was bad enough but had he have been polite and shown some consideration I would probably not be writing this review. I did not expect him to put the heating on all day but maybe a reply such as - sorry about that, I can’t turn the heating back on but I can get some extra blankets if you are feeling cold would have been suffice (still would have been disappointed but not angry)

My partner and I decided that we would not stay the third night. Firstly because of the owners discourtesy and secondly because of the temperature of the room. I wanted to tell the owner why we were leaving and to let him know that I had been offended by how he was the previous night. When he saw that we were leaving he looked like Christmas had come early. I said that I had been offended by how he had been towards us, to which he replied, “Your room is worth £255 and you have only paid £120. I only get £77 because of Groupon. David Cameron has cut my pension, time’s are hard, that’s just life.” Further to this he said that if we wanted luxury, we should have stayed at Claridges, or The Ritz and that he had stayed in places where they didn’t put the heating on, and how you have to just get into bed to keep warm. As well as this we were told that WE were rude for going down to breakfast at 9:15 on the first morning of our stay (the guestbook stated that breakfast we were able to eat at 9:15 latest as well as another member of staff telling us so) and that he had cooked us breakfast the following morning and he was disgusted that we hadn’t come down for it.

We were both totally shocked by what the owner had said. Regardless of how much we had paid for the room, to treat your customers with such distain is an absolute outrage. Regardless what we paid we should be treated the same as any other customer. Secondly, we never said once that we were expecting luxury. All I said was that we were both extremely cold in our room. Thirdly, it is not our problem or indeed fault that Groupon have taken a cut, and that his pension has decreased. We have paid our hard earned money to enjoy a relaxing and comfortable break, and don’t expect to be treated so badly and to stay in a freezing cold room. The 8-9:15 breakfast isn’t ideal, and a more accommodating Guest house would offer it for a few more hours. However, I accept that if that is how they want to do it then that is their perogative. It is our own choice if we want to go down for it or not! You would have thought that most places would wait until their guests had come down before cooking breakfast?
We have both never experienced such poor hospitality.

I am stunned by how we were treated. Reading back my review it looks like an exaggeration, but I insure you that I have given an honest, accurate account of our experience. It is a shame that we had to cut our trip a night short, as Lynton and the surrounding areas are truly beautiful parts of the earth.

  • Stayed: December 2012, travelled as a couple
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7  Thank ThomasLancefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 12 January 2013

I offer the same contempt as I did in my previous response to the same people making the same ridiculous review a few short weeks ago. They have responded to two more very good reviews. Sensible people will make up their own minds. Shame on Trip Advisor for falling for such contemptible reviews clearly designed for mischief.

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Reviewed 19 December 2012

Booked suite room, expecting a suite. Do a couple chairs shoved into the corner count as that?

Bed really uncomfortable (I've stayed at many BnB's and never experience anything like it), bad furnishings, horrible thin little curtains letting through cold air. No phone in room, or Wifi! (Are we in the 18th century?!)

Breakfast is from 8 - 9-15 A.M. Being a 9-5 worker. I was really looking forward to awaking without an alarm, which I was unable to do. I had no choice in what breakfast I could eat. It's just given to you. It was a bog-standard English breakfast - the bacon tasted cheap and hard. Definitely not worth the early alarm for! They tried to con me into eating at the 'restaurant'

I absolutely LOVED the area, so it was a massive shame I chose to stay here in Waterloo House. The people who own Waterloo House are new to the area, as I was told by some regulars. A lovely local I met in a cafe, gave me a tip of staying at 'The Rising Sun' in the future. If you just turn up there and ask for a room, they charge 44 pounds, and apparently it's the best in town. It is also opposite the sea.

I am returning to the area to stay at 'The Rising Sun', but I wish to never set eyes on 'Waterloo House' ever again. A massive shame.

Room Tip: Basically, don't stay here if you want a decent room.
  • Stayed: December 2012, travelled as a couple
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6  Thank speakthetruth_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 22 December 2012

This vindictive review says more about the authors than Waterloo House.
Common sense and decency suggests checking al other Trip Adviser reviews for a balanced assessment. We have moved on, and welcome current and forthcoming guests that may wish to enjoy our AA award winning dining experience, and who prefer making up their own minds rather than being influence by one review.

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Reviewed 19 November 2012

This was a brilliant weekend away at Waterloo House in beautiful Lynton. We stayed a few weeks ago for my birthday, and were made to feel very welcome by Penny and Paul throughout our stay. They were friendly and knowledgable about the area, always willing to offer advice and recommendations. The room itself was lovely. A little quirky, but very clean and neat. The food there was excellent. Breakfast was a pleasure, being offered a choice of cereals and toast and full English. With as much tea as you wanted, it was perfect! The standout however of the whole weekend was the evening meal we had there. We decided to eat there on the Saturday night and had picked our courses in advance. It was a fantastic experience throughout. Paul is a great cook and Penny an excellent host. We were made to feel very special, both with the quality of the food and the welcome and service we had. Both the steak and the venison are now highly recommended! I would honestly say it was one of the best steaks I've ever had. I would recommend anyone to stay here. You will be welcomed and looked after, and for a special dining experience I would definitely consider trying a meal with them. Thanks very much to both Penny and Paul.

  • Stayed: November 2012, travelled as a couple
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Thank GarPitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 22 November 2012

Penny and I are humbled by this review. Our thanks and appreciation seem insufficient somehow. The good news is we have now been rated by the AA and this result will be announced as soon as the official documentation is received from the AA. The assessment fully justifies many of the reviews on Trip adviser, and we will be sure to maintain and even improved our service standards.

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Reviewed 12 November 2012

We had a lovely weekend staying with Penny and Paul, great atmosphere, lovely breakfast could definately recommend. We chose this hotel as they welcome dogs and it is an area suitable for lots of walks and places to visit with a dog.

  • Stayed: November 2012, travelled with friends
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Thank Valerie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 7 January 2013

Thank you for this review. We do try here.

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Reviewed 9 November 2012

Warm welcome by Penny with refreshments/biscuits. House had a warm feeling allround. We were fortunate to park outside. Penny's local knowledge was excellent. Breakfast was fantastic. Rooms very clean & tidy. Enjoyed a relaxing weekend. Would definately recommend & return in the future

  • Stayed: October 2012, travelled as a couple
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Thank AGUK1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 7 January 2013

Thank you very much for this review. We are not where we want to be yet but with reviews like this we will get there

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Reviewed 5 November 2012

Just had a lovely stay at Waterloo House, Penny and Paul were very welcoming making us a welcome drink. Managed to be first to arrive so were able to park outside although P & D car park was just down the road. Penny gave us lots of local knowledge to give us plenty to fill our weekend. Excellent breakfast, the fresh milk in the room was a great idea and so much better than the cartons you usually get. I wish all B & B's would take note of this.

Did have one issue, no convenient mirror to enable drying of hair in the twin room which we were in. Mentioned this to Paul and I feel sure that this will be sorted as I know they are making improvements. I would have no hesitation in recommending this B & B.

  • Stayed: November 2012, travelled as a couple
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Thank Pauline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul O, Owner at Waterloo House, responded to this reviewResponded 8 November 2012

Thank you for this very helpful review. I personally hate those awful small cartons of milk and they can be rotten inside. The twin room is designated for major improvements in the future but a short term solution will be found for the mirror problem.

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Additional Information about Waterloo House

Address: Lydiate Lane, Lynton, Exmoor National Park EX35 6AJ, England
Region: United Kingdom > England > Exmoor National Park > Lynton
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #22 of 23 B&Bs / Inns in Lynton
Price Range: £30 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waterloo House 3*
Number of rooms: 5
Official Description (provided by the hotel):
Waterloo House offers peaceful, relaxed, child free accommodation in Lynton, Devon, for seasoned travellers and guests seeking old fashioned service, with the experience to appreciate it. It is ideal for the discerning seeker of quiet indulgence, and the restorative benefit of the incredible beauty of the Exmoor coast and countryside. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Book Direct Rooms, Evoline ltd and Cancelon so you can book your Waterloo House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Waterloo House Lynton, Devon

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