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“Avoid this hotel”

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Copthorne Hotel Plymouth
Ranked #12 of 21 Hotels in Plymouth
Reviewed 11 May 2014

I managed to get about 3 hours sleep between when the wedding guests gave up partying in the halls and bedrooms at about 3.30 am and the early riser guests surfaced at 6.30. Management did nothing to contain the yelling, door banging and obscenities of the drunken guests in the small hours. A tip: they charge you £7.50 to park your car but you can park in the Sainsbury's car park for considerably less - our room had scenic view directly onto it. Awful.

  • Stayed: May 2014, travelled with family
    • Location
    • Sleep Quality
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2  Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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517 - 523 of 982 reviews

Reviewed 7 May 2014

i arrived tonight, my reservation was wrong. when i complained they checked and said ststem failure. no apology.

i went to the bar, not on the system. i had to go to the reception, computer glitch. the prices are horrendous, two glasses of wine £13.90. (with a whole bottle £19.95!

  • Stayed: May 2014, travelled on business
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Thank AlexandBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

Friendly & welcoming staff. Had a good night's rest. The room was comfortable but very dated. They need a makeover. Why don't all hotels have a small twin sofa like here? Excellent position being a few minutes away from the train station, near the shops & only a 10 minute walk to the Theatre Royal.

  • Stayed: May 2014, travelled as a couple
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Thank Esperanto-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014

i loved this hotel, despite many calling it "tired" i found the room i had fantastic, the staff were wonderful and efficient and the room was clean and large, i was 100% pleased that i got to stay here and wish i had a longer at the copthorne, if i get to return to the area i would absolutely stay here again.

  • Stayed: April 2014, travelled solo
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1  Thank lee b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014 via mobile

Booked a 1 night stay in their supposed best "club" room. Although it was clean it was shabby and dated. Old fashioned decor with marks on walls and ceilings, worn out carpet and furniture which had seen better days. For the price I paid for 1 night we were terribly disappointed. Reception confirmed they were the best rooms they had! I shall not be staying here again.

Stayed: April 2014, travelled as a couple
Thank Pleasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

……good in parts.

Stayed for one night in late April. Prior to visit I looked on Google earth street view to familiarise myself with the area. Glad I did as it might have been difficult to find the underground car park entrance at the rear.

The shutter was lifted at the press of a button giving access to a cramped parking area with about 40 spaces, much manoeuvring needed to get in one.

Friendly welcome at reception with a quick efficient check in. We declined booking an evening meal as we were attending a birthday party later. We were told the times for breakfast and that there was an offer of “Two for £15”

Paid the parking charge and asked about leaving/returning to the car park later. Was told that it was no problem but that parking was on a “first come, first served” basis.

Paying £7 50 to take part in a parking “lottery” is a rip off. Once paid for, a space should have been ours for the day/night. By 7 30 the car park was full.We opted to take a taxi to the party to preserve our space as looking for alternative parking at midnight did not appeal.

(Taxi company 222222 were prompt, reliable and not expensive, other companies are available.)

Wifi was available at £5/night. What! Enough for one night but if you were there for a week …..£30!!! I think these days it ought to be free. Opted out.

Room was fine, clean and not cramped, as was the “en suite”, and the large tv worked ok.

We were on the fourth floor with a view over a car park and much of Plymouth beyond. We thought the wind noise was due to the atrocious weather conditions outside. In the morning we found that the vent above the window was broken and had been covered with black duct tape. This hermetic seal had failed and had it not been for the heavy curtains the room could have been used for wind tunnel testing.

That said, even though no heating was on, the room was not cold and we had a good night.

Went down for breakfast and were told we needed a voucher. Returned to reception to purchase one and was told £8 95 each. Queried this, the receptionist knew nothing of the offer, but immediately gave us two £8 95 vouchers for £15.

Breakfast was fine. Inspite of the sign saying that it was now only cooked to order, a complete range of full English was available in hot containers on a help yourself basis. Cold breakfast was also offered. Later we noted that the full price was £11 95 each. Wouldn’t have wanted to pay that much.( Oggy Oggy’s pasty house nearby offers full English for £3 99. )

For a one nighter it was acceptable. Price seems reasonable until you add in the parking, wifi, and breakfast. Might stay again but would probably check out the competition.

Room Tip: Only experienced one room on the top floor.
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HuskyRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

Have stayed twice and both times got the same impression. Friendly, efficient staff. Nice bedrooms, comfortable and large. I can't say if all bedrooms are good quality and refurbished, but mine have been. The more public areas, especially the bar and restaurant, are quite shabby and dark, not very inviting really. On both occasions the restaurant has been almost empty. I ate in the restaurant on this occasion and did not enjoy the meal - however, this was handled well and I was offered an alternative. Good service overall, but the public areas really need refurbishing.

Stayed: April 2014, travelled on business
Thank Xylocopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Plymouth

Address: Copthorne Hotel Armada Way, Plymouth PL1 1AR, England
Phone Number:
Region: United Kingdom > England > Devon > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 21 Hotels in Plymouth
Price Range: £55 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Copthorne Hotel Plymouth 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Plymouth Copthorne Hotel

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