We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outdated decor, parking rip off”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Copthorne Hotel Plymouth
Ranked #14 of 21 Hotels in Plymouth
London, United Kingdom
Level Contributor
159 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Outdated decor, parking rip off”
Reviewed 28 August 2014

My companion and I booked a 2 night stay here over the back holiday weekend as it seemed to be the only hotel in the area that had vacancies that weekend.

We unfortunately had the worst ever experience with parking charges and availability overseen by an unhelpful front of house.

We were informed that parking charges were £7.50 per day at check in. The reception lady wanted payment up front for both days and we duly paid. She did mention that it would be possible to park in the Sainsbury's supermarket behind the hotel for free after a certain time in the evening but made it sound like a bad idea as we would have to pay for the few hours until Sainsbury's closed due to our arrival time. So hey-ho, we thought, as least we'll have a safe place to park the car and not have to worry about finding a space the following evening.

Now, there are just a few parking spaces at the front of the hotel. Really not more than 10 which is inadequate for such a large hotel. Bizarrely, on our walk around the area, we discovered a massive underground car parking space that was not in operation but appeared to be managed by the hotel as there was a notice by the closed gates advising people to contact Copthorne reception to pay £7.50 charge. Very strange...

The next evening, we returned after a day trip and found that there were no parking spaces left at the front of the hotel. The same lady who had been so happy to charge us for car parking the previous day was unsympathetic and said we could go find someone else to park and she would refund the £7.50. It was late and drizzling at this point and we were really not in the mood. Eventually, she decided that we could park at the exit of the car park. This would prevent any other cars from exiting the car park until she managed to get someone to unlock the barriers to the second exit (very weirdly shaped car park). We did as she suggested and went to our room.

Our room had the most fantastic view over the car park and main road (ah sweet sound of traffic) and we soon realised what a dangerous situation we had created. The hotel seemed to be hosting an event that evening as there was quite some taxi traffic. After dropping their fare off and finding their exit path blocked, they had no choice but to reverse back out the way they came in. Which is to say, they had to blind reverse back on to the highroad! We spent the next 15-20 mins staring out the window until eventually, a young man in kitchen garb (apron and cap) came and unlocked the barrier for the narrower secondary exit. We immediately went down to re park the car in the second exit, leaving the main exit clear once again.

As for the hotel itself, the decor takes you back thirty years. Hopelessly dated and dismal. The bed was saggy in the middle and gave us creaky backs in the mornings. Everything was clean though, so housekeeping does a good job at least.

Breakfast was in an ugly room with uncomfortable chairs. Soggy bacon, watery scrambled eggs and eggs that weren't fried so much as poached in oil and served in a pool of grease. I'd advise you to stick to sausages, beans and toast if you ever find yourself facing the breakfast buffet here. Oh, and I did mention that the breakfast restaurant has a lovely view over the supermarket carpark, didn't I?

The only ray of sunshine at the breakfast table was the cheerful and polite waitress who served us on both days.

Avoid if possible. If you have to stay here, go with low expectations and leave your car at home or park elsewhere.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank nobodypq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

922 reviews from our community

Traveller rating
    162
    277
    294
    133
    56
See reviews for
125
293
63
291
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
Melksham
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2014

I was a bit worried having booked this hotel as it had some pretty awful reviews which i did not read till after I had booked. However, I am glad I did not read them first or I might not have booked and would have missed out on a lovely 4 night treat. The bed was very comfortable with extra pillows if needed. Large flat screen TV. Room and especially the bathroom were absolutely spotless with a bath as well as a good working shower. Curtains fitted properly so shutting out the light in the mornings. Service was also very good with polite, helpful staff. The railway station is just 5 minutes walk and a further 5 minutes takes you into the heart of Plymouth. I would thoroughly recommend a stay here. Sadly, I left my umbrella - probably becaue it was tucked into a corner of the room as I had no need to use it!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
2 Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Des Moines, Iowa
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 August 2014

We stayed here July 16-19, 2014, just as the city was preparing for the Commonwealth games. The location next to the train station, games ticket office, and university, was fabulous. Our room was small on a hallway that was being recarpeted. There was a carpet glue smell throughout our stay. No air-conditioning which I guess is normally OK in Glasgow, but it was VERY hot while we were there. The window opened but the street noise was loud. Toilet was difficult to flush. The bed and pillows were comfortable. There was no in-room safe, although I read online that the rooms had safes. The breakfast and other restaurant meals were at best uneven. The bathroom was clean except for the window curtains which were very gray and dingy. No free wifi.

Room Tip: We were in room 102 which was on the quiet side of the hotel away from the train station. Still, a...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSMtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2014 via mobile

Not much I need to add to the previous comments on this hotel. Staff good and very good location (between railway and city centre) but definitely not a 4 star establishment, rooms and premises comparable to an old Travelodge. No problems with breakfast, but car park is overpriced, £7.50 a night.

Stayed August 2014, travelled solo
Helpful?
3 Thank Robin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2014 via mobile

We stayed 5 nights. I paid up front or I would have left after 2 nights. The hotel is tired looking and unwelcoming. The decor is very dated. Just a bit naff really. The reception staff were really good - helpful, efficient and friendly. Our room was ok but a bit gloomy. The very worst aspect of the stay was the breakfasts. They were so dreadful that it was almost funny. We began to look forward to going down to breakfast to see if it could be any worse than the day before. It usually was. Of the five mornings we had breakfast only one time did our table have a full setting. We had cutlery missing, cups missing, milk missing. We were entirely forgotten about one morning when no one took our order on the day when breakfast was not a buffet. Then there was the buffet - there was always something missing which arrived eventually when the rest of the food was cold. The eggs weren't cooked - virtually raw. One morning I asked for 2 poached eggs. When they arrived one was like a plastic frisbee - completely hard. I cut into the other and it exploded in a shower of water and uncooked egg. What was amazing was that we had an evening meal in the restaurant on our first night and the choices and quality of the food was excellent so clearly someone employed there could cook really well. All in all, I'd stay somewhere else.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank GraemeHind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CopthornePlymouth_UK, General Manager at Copthorne Hotel Plymouth, responded to this review, 19 August 2014
Dear Mr Hind,

Thank you for taking the time to post a review of your recent stay with us here at the Copthorne Hotel in Plymouth. Whilst it is never good to hear negative feedback, it is most valued as we use these comments as a tool towards improving our service standards across the hotel.

Your comments regarding the breakfast experience for your stay are most concerning and this is something I will be addressing with the team. We aim to provide an efficient, friendly service at all times, in all areas and I can appreciate that you felt this was not the case during your stay.

The hotel has taken some measures to improve the breakfast service and offerings and hope to see benefits very soon.

You will see from previous responses that the hotel is due an injection of capital in order to improve the product and this has already started with new carpets, curtains and televisions in bedrooms. These improvements will continue in to 2015.

Thank you for your positive comments regarding the Front office staff, I will ensure these are also passed on.

I do hope you decide to return to the Copthorne hotel in future so that we may restore your faith in us.

Kind regards,

Michael Wood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sliema, Malta
Level Contributor
132 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 August 2014

Quite a drab looking building but situated well in the immediate City Centre. Very convenient for all the amenities of theatre, cinema, bars and major stores etc., £136.00 for a double without breakfast was quite expensive for an establishment without any great attraction. The bedroom & bathroom were clean as one would expect. No views to be had other than multi storey car parks. Car parking is an extra charge. At this room rate you could find somewhere less expensive and more appealing.

Room Tip: Room 119 was an upgrade superior. The standard rooms may not be too excitable.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Buttonhole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrigal, Australia
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 August 2014

Only stayed here because it was the last room available in town. No atmosphere and dated rooms, that were not properly cleaned, finding sweet wrappers and hairgrips under the bed. There was no lift to the car-park which meant lugging heavy bags up two flights of stairs and having to pay extra for the "privilege" of parking!! As it had started to rain we decided to eat-in. Another mistake. Food was ordinary and we waited for ages for our food. On the plus side the waitress gave us a free glass of wine to apologise for the delay. Only thing I can say is the hotel is close to the University, the shops and the museum. Avoid unless desperate.

Room Tip: No airconditioning, so try for a lower floor in summer.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sarandip30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Plymouth hotels

Hotels you might also like...
Travellers also viewed these Plymouth hotels
0.4 mi away
Jurys Inn Plymouth
Jurys Inn Plymouth
#7 of 21 in Plymouth
4.0 of 5 bubbles 2,263 reviews
2.9 mi away
Future Inn Plymouth
Future Inn Plymouth
#8 of 21 in Plymouth
4.0 of 5 bubbles 1,863 reviews
0.5 mi away
Best Western Duke Of Cornwall Hotel
Show Prices
Show Prices
Show Prices
0.5 mi away
Invicta Hotel
Invicta Hotel
#3 of 21 in Plymouth
4.5 of 5 bubbles 595 reviews
0.6 mi away
The Grosvenor Plymouth
The Grosvenor Plymouth
#4 of 21 in Plymouth
4.5 of 5 bubbles 746 reviews
0.5 mi away
Holiday Inn Plymouth
Holiday Inn Plymouth
#13 of 21 in Plymouth
3.5 of 5 bubbles 1,391 reviews
Show Prices
Show Prices
Show Prices

Been to Copthorne Hotel Plymouth? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Copthorne Hotel Plymouth

Property: Copthorne Hotel Plymouth
Address: Copthorne Hotel Armada Way, Plymouth PL1 1AR, England
Phone Number:
Region: United Kingdom > England > Devon > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #14 of 21 Hotels in Plymouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Copthorne Hotel Plymouth 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Ebookers, Odigeo, World Independent Hotel Promotion, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HRS and HotelQuickly so you can book your Copthorne Hotel Plymouth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plymouth Copthorne Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing