I have stayed in this hotel several times with my family over the years as we have family in the area. We have always chosen this hotel because of the exceptional location and it's the only hotel with a pool. However, on this occasion we felt the hotel has gone down hill. Are they selling up?
Our room was an executive with 2 double beds on the 10th floor. The room was thick with dust (every surface including the lamp bases) so we couldn't put anything down. There were sticky drink rings on the bedside table. The carpet hadn't been hoovered. I tried to phone reception on several occasions but it just rang until the line was cut off. I therefore had to go down to reception (from the 10th floor!) to lodge my complaints. There was no apology, just a call to the housekeeping manager to send someone to my room.
It also advertises that you can have a choice of pillows. I therefore asked for some feather pillows. The housekeeping manager arrived at my door and advised that he had checked their cupboard and there were no feather pillows left. We had a very sleepless night on very firm mattresses and firm pillows. I know some people would be ok with that but it wasn't to our liking.
The room had a wall mounted air conditioning unit in it. The window was locked for safety so you couldn't breath in the room. On turning the air conditioning unit on it sounded like a tank had rolled into the room. This noise went on and off all night.
The bath was stained yellow and there was a water/sewage leek coming from the back of the toilet. I complained to reception about the leak.
There was no comment card in the room (funny that) and no folder providing information on the local area and hotel amenities.
That evening, while we went out for dinner, the room was dusted and hoovered but still not to the standard I would have expected.
My dad had a standard room which had no wall paper, no pictures and no biscuits were provided with the tea making facilities.It was like a hospital room. By that time we'd lost the will!!
I'm always skeptical of bad reviews on tripadvisor as you hear stories of competitors trying to run hotels down. I can assure you though that I am not a competitor. Just a very disappointed customer who will be finding somewhere else to stay in future.
- Official Description (provided by the hotel):
- Holiday Inn Plymouth is in a truly breathtaking location with stunning views overlooking the Plymouth Sound and across into Cornwall, . With 211 bedrroms all air-conditioned and refurbished in 2006, some with sea views, and a contemporary decor throughout, Holiday Inn Plymouth is an outstanding Plymouth hotel, located just 5 miles from Plymouth City Airport and half a mile from Plymouth station. The historic Plymouth Barbican and the extensive range of shops are only a short walk away and our fantastic Elliott's restaurant offers excellent cuisine with panoramic views overlooking the Plymouth Sound. For the business traveller there are 9 air-conditioned meeting rooms refurbished in 2007, a Conference Cafe and an executive lounge. The onsite leisure club provides an indoor heated swimming pool, fully equipped gymnasium with new state of the art equpiment, sauna and steam room. All facilities are free to hotel residents. Visit Holiday Inn Plymouth and experience the delights of this beautiful location with nearby attractions such as the National Marine Aquarium, Eden Project, Plymouth Hoe, Mayflower Steps, Plymouth Argyle Football Club and the fantastic Plymouth City Centre. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more less
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- Also Known As:
- Holiday Inn Plymouth Hotel Plymouth
- Plymouth Holiday Inn