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“Great location, but very average.”
Review of Invicta Hotel

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Invicta Hotel
Ranked #3 of 21 Hotels in Plymouth
Certificate of Excellence
Reviewed 23 August 2013

Great location, close to The Hoe and just a very short walk to the harbour area. The owner was very friendly and helpful and the hotel is obviously old but well kept. I thought the dining room staff at breakfast were extremely unhelpful. They were very busy and really couldn't cope with the amount of guests and came across very frazzled and at times rude. Our bedroom was tiny, cramped, no telephone to receive calls and the beds were very uncomfortable (a bit like sleeping on an ironing board). Shower/ bath had no pressure and worked intermittently (while washing hair had to rinse in small basin as water in shower switched off). Hence only one of us could shower in the morning and one at night. Definitely not good value in my opinion. We stayed in for dinner one night and paid 49 pounds for 2 bowls of vegetable soup, 1 small sirloin steak and mash & 1 fish and chips, no drinks ( thought this was a bit expensive for what we got). I booked this hotel based on the good reviews that were given and that it had recently been refurbished (only saw now that the dates on all the reviews were 2008!) and our room clearly was not one of the refurbished rooms.

Room Tip: Have only been here once and would not return
  • Stayed: August 2013, travelled as a couple
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Thank BrendaJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
invicta_12, Manager at Invicta Hotel, responded to this reviewResponded 16 September 2013

Thank you for your review. I have read your review very carefully and reviewed our CCTV recording for the morning in question. You are totally right in the way you described breakfast - it was very busy. I was on duty that morning as breakfast room supervisor along with two waiters and none of us can recall any rudeness or raised voices. It would be nice for you to elaborate on this.

The room you stayed in was, along with several other standard top floor rooms, refurbished in 2010 as part of a rolling refurbishment program. At this time, the bed and all the furniture was renewed.
With regards to the lack of water pressure within the shower, if you had brought this to our attention at the time of your stay we could have rectified it. Upon investigation, it was found that the plastic inner pipe within the shower hose was kinked thus reducing the shower pressure. The problem was easily rectified.

I am deeply concerned in your description of the evening meal. You chose to eat from the TDH menu. In my opinion this offers good value - a three course meal and a soft drink or a small glass of house wine for £24.50 per person. You chose the chef's home made vegetable soup along with a main course of an 8oz sirloin steak and line-caught sea bass. You specifically asked for just chips with both meals as opposed to new potatoes and seasonal vegetables and no dessert but coffee to follow. Unfortunately, we are not able to include a premium wine in this offer i.e. Chablis or Sancerre which you requested. You declined our offer of house wine and soft drinks.
We also offer a comprehensive bar menu which can include fish and chips, bangers and mash and other traditional bar-type meals starting at £6.95.

I can only reiterate to you and all future guests - if there is something you are not happy with, please let us know during your stay.

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360 - 366 of 640 reviews

Reviewed 19 August 2013 via mobile

Fantastic location, but for the price it wasn't worth it. I stayed with my two children for two nights, but I do not feel it was child friendly we were up 2 floors with no lift next to a room where every time the loo flushed or the tap was turned on, we all shot out of our sleep ! Also very basic breakfast. For £120 a night, in Plymouth, I expect more.

  • Stayed: August 2013
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1  Thank Nickjosamzara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
invicta_12, Owner at Invicta Hotel, responded to this reviewResponded 16 September 2013

Thank you for leaving a review.

I am somewhat bemused by your heading. We are a family run hotel and welcome children of all ages offering the following :-

baby listening services
children's menu
babysitting service
baby food preparation
free baby and children's cots.
children under 5 years of age stay free when sharing with two adults.

We believe £120 per night for bed and breakfast for two adults and two teenage children is great value, equating to £30 per person. Other hotels in the vicinity demand a higher rate and also charge extra for breakfast, car parking and wi-fi access (which most teenagers demand these days!). All these things are included in our tariff.

Your review says that we do not have a lift. This is correct. As stated on our web site and many others on the internet, we do not have a lift. This is because we are a Grade II Star Listed Building.

Regarding the loud obtrusive noises which disturbed you. I must apologise for this as during your stay you would have noticed that a water-main was being repaired in the street outside the hotel. It was necessary for the water supply to the hotel to be turned off for a short time to enable the repair to be completed. This resulted in air becoming trapped within the cold water pipework of the hotel causing hydro hammering. I believe this is the term a plumber uses when valves open and close and air is trapped in the pipework. We suffered with this problem for several days and sincerely apologise.

Breakfast, we believe, is quite a comprehensive affair consisting of several cereals, fresh fruits, grapefruit, prunes, yoghurts, bacon, eggs, sausages, tomatoes, beans, hash browns, mushrooms, assorted fresh and smoked fish along with unlimited toast, fruit juices, teas and coffees. Indeed, our breakfast menu is shown on our website.

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Reviewed 18 August 2013

Our recent stay at the Invicta was extremely comfortably and the proprietors could not do enough for us from the moment we stepped through the door till our departure. It was an especially good location for our needs and most importantly was a dog friendly accommodation. We would definitely recommend it to anyone looking for a warm friendly and competitively priced hotel.

  • Stayed: August 2013, travelled with family
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Thank Nikki J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

After recently spending a short break in Plymouth, at the Invicta hotel we found good food, good drinks, good company. Well located and an excellent place to be.
We would definitely recommend this hotel.

Stayed: July 2013, travelled as a couple
2  Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

This hotel is ideal for parents dropping students at Uni. It is close to the sea, Hoe, Barbican, shops and within walking distance of the uni. We have stayed twice, it is exceptionally clean, with many areas recently decorated, the staff are friendly and the breakfasts are excellent.
i would thoroughly recommend this hotel to anyone wishing to stay in Plymouth.

  • Stayed: March 2013, travelled with family
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1  Thank Tracey j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013 via mobile

Excellent position , helpful staff , top quality breakfast with a wide choice.
Made to feel very welcomed ,
Stayed with a group who all commented on the breakfast and location next to a park and 3 minutes from the Hoe.
Concerned about some reviews.... Did they stay in the hotel?

  • Stayed: July 2013
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2  Thank sailor123450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

We are two elderly ladies from Australia and booked into this hotel via internet.
The hotel itself was well presented but unfortunately, whilst all staff members were friendly and helpful, the proprietor was less than charitable when challenged about unacceptable issues that arose through no fault of our own. When we arrived we were given keys to the topmost room in the building - at least 3 flights of stairs and then a short spiral staircase leading to the room.
Nothing wrong with the room but accessibility for older people was quite a risky business.
We are both very mobile but we were afraid of the dangerous aspect of negotiating the narrow staircase to our room, particularly so when we were carrying our hand luggage.
Our request to be moved to a more accessible room was quickly agreed to.
Breakfast on the first morning was lovely but on the second morning when we expected similar treatment, a tour group had taken up all of the dining area and there was no table available for guests. Our discussion with the proprietor about this was met with less than helpful comments in that we were told we simply needed to wait until the tour group had finished before we could be accommodated. We were also told that they had already accommodated us in changing our room and the inference was 'what more do you expect'!! We suggested this wasn't good enough but the proprietor was quite annoyed that we had complained and was unwilling to rectify the situation. All in all it was a lovely building, the room was comfortable and clean and we couldn't fault any aspect of housekeeping, but the proprietor was less than gracious and made us feel that we were out of order in challenging his management. What a shame - great position, good facilities, but unfortunately unprofessional management.

Room Tip: Elderly folk should ask for a room on the 1st floor at least. Don't expect to have a regular ti...
  • Stayed: June 2013, travelled with family
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2  Thank Janette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
invicta_12, Owner at Invicta Hotel, responded to this reviewResponded 16 September 2013

In reply to the two lovely ladies from Australia -

You start by saying that the staff were friendly, but the proprietor was less than charitable. "Ladies, please cast your minds back". It was I, the proprietor, Roy Martin, that explained the type of room you had booked online, that it was a standard room on the third floor, that the hotel does not have a lift but that we do supply free porterage for luggage. As mentioned, I did say that the hotel was full with a tour party but that we would endeavour to solve the problem. I then arranged with the tour guide for one his guests to exchange rooms with you to a first floor room at no extra charge to yourselves. Your luggage and belongings were moved for you while you enjoyed a complimentary cream tea in the lounge.

On the second day when you had breakfast, the table you had occupied on the first morning was taken by guests from the tour. Your insistence to the tour guide that they be moved while enjoying their breakfast met with annoyance and frustration as he had already accommodated you in changing your room with one of his guests. I might add that this gentleman is not employed by or affiliated with the hotel.

Upon checking out of the hotel, you thanked me for an enjoyable stay and rewarded my services with a £20 tip which I passed on to my staff. I am, therefore, somewhat confused by your comments.

I would recommend future guests book direct with us so that individual requirements can be catered for thus achieving satisfaction all round.

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Additional Information about Invicta Hotel

Address: 11-12 Osborne Place Lockyer Street | Lockyer Street, The Hoe, Plymouth PL1 2PU, England
Phone Number:
Region: United Kingdom > England > Devon > Plymouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#2 Business Hotel in Plymouth
#5 Family Hotel in Plymouth
#7 Romantic Hotel in Plymouth
Price Range: £89 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Invicta Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
Contemporary, light and airy interiors meet Victorian elegance in the Invicta Hotel. The Invicta is a family run hotel and is found on Plymouth Hoe, at the heart of Britain's Ocean City. Ideally placed for enjoying a walk along Plymouth's stunning waterfront from where you can take in the views across Plymouth Sound, one of the most perfect natural harbours in the world. Walk a little further to the Barbican and Sutton Harbour where you can step back in time as you meander the cobbled streets. The City Centre is only a short stroll away with its wide range of shops, both national and local independent operators. The hotel boasts AA 3 star accreditation for hotel accommodation and has won multiple awards including Trip Advisors own coveted Hall of Fame Award given to hotels that have received a certificate of excellence for five consecutive years. We look forward to welcoming you at the Invicta Hotel soon. Please book direct for the best deals. ... more   less 
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Also Known As:
Invicta Hotel Plymouth

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