Good value for money meals especially the lunch time specials.
Good variety of sea food cooked to perfection.
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Good value for money meals especially the lunch time specials.
Good variety of sea food cooked to perfection.
41 - 45 of 89 reviews
New management, new kit and possibly new staff. Nothing seems to be going right. The food is unpredictable, the quality and quantity poor. The response to recent detailed comments is that the equipment is new high tech and somehow difficult to control or handle. If the staff can't work the machinery or mix the batter or ensure proper portion sizes then why not set up a training session, even get the manufacturers to provide on site instruction? Things have got to improve at a time when there is high quality hot competition among chip shops on the Barbican and elsewhere. The Eggbuckland chip pie is falling far short and can't last as it is. If the chip shop shuts it will have a knock on effect on the pub and the community.
This USED to be a brilliant chippie; big portions, cooked to perfection but since the change of management things have been very hit and miss to say the least.
We've been there three times since the change and there have been issues each time from dripping in fat chips and lank batter to wrong orders and small portions. I thought we'd give it a month or so before going back to try again, in the hope that things would settle down. Tried again this week and although there's been an improvement, the chip portion was half the size it used to be and tasteless and the fish, although quite well done, was on the small side. Plus it was disorganised with wrong orders being served and a general sense of chaos.
Such a shame that an establishment can go from such high standards to mediocre overnight. I don't think we'll be going back anytime soon.
What went wrong?
Second visit in the last few weeks since it has been under new management.
It still seems to be opening for only part of the week.
I love the new thin batter on the fish, but please keep it crispy.
First time the chips were excellent, fish was average. Second visit chips seemed under cooked, fish was better but not 100%.
Yes new staff, but I think you do need to up your game else people will stop visiting.
Hi thankyou for the feedback I can confirm the batter will stay thin and golden crispy
we have changed to a much higher quality cooking oil as of this week
unfortunately the hit and miss issue has been down to some serious fryer technical issues, they are surprisingly high tech these days and come with high tech issues we all find with modern technology, we are hopeful these issues are now sorted, it basically resulted in the oil temp not recovering once cut chips had gone in causing many problems as a result, I do hope you return and I will be happy to read any feedback sent through our Facebook page if you wish to direct message us with any comments , many thanks as apologies to all customers effected by the recent issue
This is the second time we have bought Fish & Chips from this chippy since it has changed hands in early July 2016. The chips on the first visit were terrible, under cooked and bland. We did state this fact to the staff who stated that they were not happy with their supplier and are changing this. On the second visit, (12 Aug), the chips were just as bad if not worse. Will not be visiting again.
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