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“Same PI quality and value with some of the same problems.”

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Premier Inn Plymouth City Centre (Lockyers Quay) Hotel
Ranked #5 of 23 Hotels in Plymouth
Certificate of Excellence
Reviewed 6 June 2014

After a stay at the Premier Inn City Hall in London in 2012 (reviewed on TA), we chose PI for this trip while in Plymouth and Dublin. Some of the same compliments and complaints apply, but with a nice twist. My criteria is healthy, safe, clean, good value. I expected that here based on my London experience and got it. The public spaces of the hotel are a bit cramped, but the room we got was large and modern, with a couch and very livable for two nights. A previous reviewer has complained about the road noise at the back of the hotel, but we found that closing the tightly sealed window pretty much took care of that. One of my complaints about London was that the shower was in a high sided bathtub with no grab bars and very dangerous for those who aren't as nimble as they used to be. Perhaps they read and responded to my review (yeah, right), because this one had a number of grab bars, but they weren't in the right places for getting securely into the shower, using the shower and stepping down safely out of it. I think these PI bath/showers are very dangerous. We'll see what they're like the next time we're in England (and not a problem at all at PI Dublin Swords, also reviewed). Not much to say about the free wifi; it's still as difficult, tricky and elusive as it was in London and would be in Dublin. My largest complaint two years ago was the impersonal, big brother computer check in, sans a real person to welcome you to the hotel and get you sorted. Maybe they took my advice in this regard, too. A real person checked us in, took care of necessary things when we arrived. That became very important the morning we were to check out while we were dealing with a food related illness. Desk clerk Simon was very kind, thorough, thoughtful. There was no problem in allowing one of us to stay in bed two hours past checkout time, and he did anything else he could to be helpful. Note to PI: I will always recommend your hotels based on my experiences with them, but remember that people, especially those dealing with the stresses and strains of travel, need other people as points of contact. Those London computers (which welcomed us at first with something like "You've arrived to early. Come back Later" ) can never replace guys like Simon. I highly recommend this hotel. Note: vent fan in the bathroom as loud as the motorcycles on the highway outside the window. We were never able to get control of it and I assume it was a maintenance problem. That's not a complaint in light of the other positives here, but maybe a problem that needs to be paid attention to. On to PI Dublin, Swords.

  • Stayed: May 2014, travelled as a couple
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1  Thank VaBookwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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537 - 543 of 877 reviews

Reviewed 6 June 2014

very handy for city centre, great car parking. check in is very quick. room was very clean and well appointed, 30 mins free wi-fi. bathroom and shower very clean. there was a problem with the grab handle on bath, after notifying the reception this was mended within 30 mins.
Bed was very comfortable, great Tv. breakfast not brilliant but did the job. have stayed here before staff are still very pleasent and helpful
shame the harbour bridge is closed, this does put a few minutes walking time on to city centre.
highly commendable

  • Stayed: June 2014, travelled as a couple
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Thank stimmbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Good location with parking but the rooms are very hot and noisy right next to a main road, they are aware of this but have done nothing to improve the situation by fitting air.con. ruined our stay and we left exhausted.

  • Stayed: May 2014, travelled as a couple
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1  Thank Glyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Plymouth City Centre (Lockyers Quay) Hotel, responded to this reviewResponded 12 June 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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Reviewed 1 June 2014

A fantastic stay, very clean and comfortable, the staff are great really friendly and helpful,the location is great for the barbican and marina,not to far from torpoint making it ideal if your on navy business.great parking plenty of it,to sum our stay up fantastic great value for money

Stayed: May 2014, travelled with family
Thank Roy b B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

Brilliant location within walking distance of the sites of Plymouth and the city centre. (Shame the footbridge across the harbour was closed on this occasion as the walk all the way round was a bit far for the elderly in our party). Would recommend the China House and the Tudor Tearooms. Premier Inn all you would expect.

  • Stayed: May 2014, travelled with family
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Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014 via mobile

Had a two night stay here with my two children . The location is great easy to get to everything and the setting is lovely had breakfast and meals at the attached table table restaurant the food and service were excellent ! The only small prob was the room was very warm ... There were 2 fans in there but difficult to sleep with the noise they make - I have been told this problem is to be sorted !
I've already booked my next visit and I can see us staying here quite often . Can't wait to go back !
Well done to staff in the PI and at table table - great job !

Stayed: May 2014
Thank lou_lou_2011_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

The Premier Inn Lockyers Quay provides an excellent night's sleep in a most comfortable bed with no noise either inside or outside - also the peace of mind that the care is in a secure parking area. The staff could not be more friendly and helpful.

  • Stayed: May 2014, travelled with family
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Thank Adrienne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Plymouth City Centre (Lockyers Quay) Hotel

Address: 1 Lockyers Quay | Coxside, Plymouth PL4 0DX, England
Region: United Kingdom > England > Devon > Plymouth
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Plymouth
#2 Family Hotel in Plymouth
#5 Business Hotel in Plymouth
Price Range: £59 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Plymouth City Centre (Lockyers Quay) Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Lockyers Quay Premier Inn is situated in Plymouth’s City Centre, within 10 minutes walking distance of shops, restaurants and Plymouth’s historic Barbican and Hoe. We have 62 Bedrooms of all accommodation types including facilities for guests with disabilities. All rooms are one price offering great value for families with ample on site parking which can also accommodate large vehicles, please note parking is charged at £5.00 per 24 hours for Premier Inn guests. We have wireless Internet, tea and coffee making facilities and hairdryers in all rooms along with fans, irons and boards, and bathmats available on request. The Lockyers Quay restaurant opposite the hotel serves our unique 'All you can eat' breakfast from 06:30 – 10:30 Monday to Friday, and 07:00 - 11:00 Saturday and Sunday with lunch and evening meals being served from 12:00 - 22:00. Our location is ideal if you are using the ferry port or train station as they are only 0.5 miles away and most of Devon’s popular attractions are only approximately 30 minutes away by car. ... more   less 
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Premier Inn Plymouth City Centre (Lockyers Quay) Hotel Plymouth

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