We stayed there on May bank holiday weekend on the third floor. The hotel seemed full but was running calmly and efficiently even at peak time during breakfast.
The staff were not only welcoming and helpful but cheerful and charming.
For the price you pay you get an amazing location and free parking. A night out on the barbican without driving is possible as it is only about 5 minutes walk. Surprisingly the hotel was quiet at night and there now seems to be climate control including aircon in all rooms.
If you are unlucky your room will not have a good view and you may not find parking but this is a small sacrifice given the consistent reliable quality of these hotels and the great location. We will use it again. More