I booked in for a one night stay, I chose the hotel purely for its proximity to my next day business meeting. Looking around the reception there seemed to be two types of resident - coach tour parties and builders. It is a strange combination, the public areas are quite modern and the ambience in the bar/restaurant is OK, but the rooms are definitely from a different era. The bathroom had a Jack and Jill door into the WC - I honestly thought that there was no WC in the room, until I opened the opened door to reveal a separate one. On the plus side, there were a lot of power sockets under the desk, unlike most modern hotels. On the minus side, there were some used tissues under the duvet cover and the bathroom obviously has problems with people not closing the shower curtain.
The same two tier scenario applies to the staff - there are native English speakers and Eastern Europeans with English as a second language. I have no problem with that at all, what I did have a problem with was the level of service. It was obvious that the serving staff had no training or just could not be bothered. At the breakfast buffet it was like being in an M1 service station in the late 70's. I noticed that people were using cereal bowls to eat their fried breakfasts from. I asked the girl behind the counter for some plates, I might as well have asked her for directions to London, she had no idea what I wanted. I then asked one of the 'management' staff if there were any fresh scrambled eggs as the grey blobs of sponge in the bowl were inedible. She just turned her nose up at me and walked away, leaving me to have one of the warm, greasy fried eggs.
For the first time ever in a TA review - this is a hotel I would not stay at again. Enough said.
- Official Description (provided by the hotel):
- Future Inn Plymouth boasts 143, spacious, air-conditioned en-suite bedrooms equipped with all the modern convenient amenities you would expect of a quality upscale hotel with exceptional value for money. Future Inn Plymouth is in the perfect location for both business and leisure travelers to Devon and Cornwall. Dartmoor National Park, Plymouth City Centre, Plymouth Hoe, Historic Barbican, Sea Front, Fish Market, National Marine Aquarium, Plymouth Dome and the Theatre Royal are all within easy reach. ... more less
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- Also Known As:
- Future Inn Plymouth Hotel Plymouth
- Future Hotel Plymouth
- Plymouth Future Hotel