We were looking forward to visiting this restaurant today Xmas day,booked this restaurant back in September we were told we had booked our table for the whole afternoon on Xmas day, with meal -music and dancing thrown in after. even three days ago when we phoned up with a query on the time of our meal and a meal I would like . we were told turn up we said just after 12 am, they said great your table is booked for the whole afternoon,
About 1.45 pm when the waitress took the order for our sweet, we asked if she could put it on hold for ten minutes, she said you will have to be quick I need this table for another booking, so we let that go thinking we had heard wrong. after finishing the sweet , the waitress brought out mince pies-coffee and presented us with the bill, and were told that we were welcome to stay if we took our drinks to the very small bar with very little space. I said this was out of order as as were told our table was booked for the afternoon, she went away then came back and said the
management had got it wrong, and there was a half carafe of wine on the bar, and further drinks on the house if we let the matter drop. My husband was just going to walk out. but we stayed because it was Xmas day no bars open.
We were sat behind reception with our drinks, as there was nowhere to sit. people were sat jam packed on the stairs waiting for a table. one girl said to me they were walking past at 1.30pm and asked if they were doing Xmas lunch they were told by staff to come back at 3am knowing the place was packed and tables were reserved. they were just letting people come in off the street and getting people off the tables, If I wanted fast food I would have gone to Mcdonald's, there were a hell of a lot unhappy customers. the food was not that good for a Xmas day lunch as for music-dancing it did not exist the dance floor had tables on it I am only giving this two stars because they gave us some drinks on the house but I would rather have paid for our own at sat at a table to enjoy them than sat behind reception with customers coming up to us with complaints thinking we were management on the booze.
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