We have recently returned from a weeks family holiday with our grandchildren, and their parents, First impressions were "the Hotel was Pink" we had seen on the website that the hotel was "bluey white"!! the grounds for the car park were very overgrown and untidy, so much so that some parking bays were inaccessable due to the overgrown plantlife. The reception staff were very pleasent, but first impressions of the inside of the hotel were that it looked tired and in need of modernisation, as highlighted by the threadbear carpets on the stairs. We had booked two rooms one being a family room which we entered and was disgusted by its appearence and facilities, ie. the wallpaper was hanging off the walls, there was a new plasma tv on the wall, that did not work, so a small portable tv had been left on the dressing table, this tv had been dropped at some point and the casing to the top corner was broken with a hole in it. We were not impressed, as this was a sharp object that our two young grandchildren could have hurt themselves on. The bathroom was very shabby and the floor covering near the toilet desperatly needed changing. At that point we went to check our own room and at the least wallpaper was still on the wall, but the room was very tired looking, After a long journey from Manchester we as a family were very tired and this was not a pleasent start to our holiday, with this we returned to reception and spoke to Eileen and said that both rooms were unacceptable and could we be moved, as it was the Bank holiday weekend there were no rooms available within the hotel, with the acception of one room, which we begrudingly accepted for our daughter and family, as at least the wallpaper was not hanging off the wall.
The swimming pool and changing area also left a lot to be desired, as did the buckets in the middle of the dance floor to catch the water coming through the ceiling.
After the initial disappointment and the lack of availability at surrounding hotels we decided to stay and make the best of a bad job.
What we will say about the hotel, the staff were friendly and helpful, the food at breakfast was satisfactory, we had two drinks at the bar on our first night, not up to standard, we then spent the rest of the week at other venues for drinks and meals.
We feel as a family the £1300.00 cost to stay in this hotel was not value for money.
- Also Known As:
- Kistor Hotel Torquay
- Hotel Kistor Torquay, Devon