Travelling with Shearings on their East Anglian coach trip I arrived at the hotel along with 38 other guests. What a lovely coach and driver we had, Dale, I can't believe the coach may be pulled off Shearings books next year due to its age as it was spacious and immaculate, well done Dale.
On arrival albeit a little late at the hotel (the welcome was a little disappointing as the gentleman assigned to greet us had to speak to another coach which arrived minutes before us and then disappeared before coming aboard our coach to greet us after our long journey! We were swiftly given our keys but for some reason they lady didn't offer me mulled wine! I had looked forward to having a couple of sips before hoping to go for a swim, this was dashed as the youngsters moving the suitcases didn't deliver my cases and an hour later myself and another guest on the top floor were about to return 97 steps down to reception to see where they were and found them off loaded in the hall way near the stairs (fire risk!) this was soon cleared when I spoke the management. So I was unable to shower and tidy up for our first meal. like many other guests.
The three meals we had were much better than I expected - our table preferred the first meal the others were good value but the service was hurried and at times the staff lean over you to pass your neighbour food/clear plates, and removed plates when you had toast in your hand etc which is rude - some of the staff in the restaurant need training in basic skills and to be ahead of the promotion we were on i.e complimentary glass on wine with our Christmas dinner, this was resolved by my table guests before I arrived for our dinner, albeit the tone of the waiter spoilt their evening.
The evening entertainment was good fun and with a lovely lady on the first night along with a quiz, bingo and dancing she was so welcoming after our long day, the last evening was a race night after a quiz and bingo and celebrating the New Year with a charming young chap who was fun. Whereas the Saturday night the lady who was part of a duo was speaking to guests like she was a school teacher speaking to children, this offended most of the people around me, the guy with her had a lovely singing voice and should have more say in the evenings events.
The room I had was on the corner on the fourth floor, a lovely warming room with a brown/pink colour scheme. it had two windows with a harbour and front view. I had paid extra for this view along with the single supplement. The bed was extremely comfy and outside noise during the night was minimal except for some noise around sometime after 6am - think the bins being taken out and nice and warm with hairdryer and coffee/tea facilities!
Overall the décor of the hotel was impressive with new carpets and furniture throughout the restaurant, bar and dance room.
The drink prices were a little expensive and I appreciate Shearings need to make some money - but if there were better deals like the Baileys deal I'm sure they would sell more drinks as for the price of 3 doubles my friends around £12 wasn't that much of a deal considering the measures and how you'd have more than half a bottle left, not good value for mature visitors. Bring back the vouchers for 3-4 free drinks.
Could I while talking about drinks compliment the local guy who served the coffee one evening he's was charming and a treasure to meet and very helpful and polite the other waiting staff could learn loads from his charms and the night porter was pleasant and helpful.
The swimming pool is dated and get rid of the plastic plant like things hanging from the ceilings and try and fit in a spa would be an improvement and improve the hallway between the pool and the changing area as is horrible, a lick of paint wouldn't go a miss.
I would highly recommend this hotel and wonder where some of the guests have stayed at I'd give this hotel 85 out of 100, please extend meal times thus less rush for the meals, nicer bread rolls/fresh bread with the meals and train the waiting staff then I would offer score you 95%.
PS: It was a 50th birthday while at your hotel (Monday) over this weekend for me. I was surprised this was not picked up on the booking form as most hotels look out for specials dates, I travelled alone and a little hotel gift wouldn't have gone a miss!
Hope 2014 is a successful year for the hotel.
- Official Description (provided by the hotel):
- Right at the heart of beautiful Torquay, the Torbay Hotel benefits from stunning views over the lovely harbour. The hotel can be summed up as, 'grand features in warm surroundings,' and includes front-facing rooms with modern facilities - the Premier and Superior rooms are particularly desirable. It has a large ballroom, two bars, an indoor heated swimming pool and a sun terrace. The hotel is also within easy walking distance of the town centre's shops, boutiques and restaurants. After two years of extensive restoration Royal Terrace Gardens (aka "Rock Walk") has been returned to its former glory with a modern day twist. Located just next to the Torbay Hotel, Rock Walk offers spectacular views across the bay, and at night when it is beautifully lit up, it makes for the perfect evening stroll. ... more less
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- Also Known As:
- Torbay Hotel Torquay
- Bay Torbay Hotel Torquay, Devon