We have used this hotel for many years now, it is ideal for us. I fully appreciate that this Victorian hotel is not to everyone's taste and having experienced it decide it is not their choice, fair comment. What does stick in my craw are the reviewers on here who do not give the hotel the chance to address the issues they may have, say nothing but then completely slate the hotel on this site, indeed some of the reasons given for never to stay at The Torbay are petty and spiteful at best.
What we have found is a team of staff who work together with customer care and service as their main goal, any niggles have been dealt with promptly and effectively. I am surprised reading the comments about the food. The choices we have been given are more than enough and the size of the portions must bust the budget for the chef, and no we are not little nibbling sparrows. If we want any more or a varied offering we simply ask and it is accommodated. We have never felt rushed in the dining room, and despite some of the waiters being 'slow' their main concern is that we are served well. Our rooms have always been cleaned to a good standard daily and courtesy tray kept well supplied as are the towels and toilet requisites, again what ever you feel you need, just ask.
The entertainment is good for us, on the nights where there is not a guest entertainer, there is music and the dance floor can still be used, alternatively sitting in the comfortable lounge area chatting with other guests and enjoying a drink is another pleasant experience for us.
As for the maintenance of the hotel there is an ongoing refurbishment programme that still reflects the history and ethos of this magnificent Victorian building, it would be the worst shame if it were allowed to become a corporate one night stay premier inn style.
This hotel caters for all ages, children are served well, we have just returned from our long weekend with a nine week old baby. Every assistance is given to people with mobility issues and despite the one lift, a little bit of patience harms no one, this is a holiday NOT the chance to be of the Four in a Bed or Hotel Inspector brigade.
So yes we have been served well and the value for money is beyond compare. Thank you Torbay Hotel.
- Official Description (provided by the hotel):
- Right at the heart of beautiful Torquay, the Torbay Hotel benefits from stunning views over the lovely harbour. The hotel can be summed up as, 'grand features in warm surroundings,' and includes front-facing rooms with modern facilities - the Premier and Superior rooms are particularly desirable. It has a large ballroom, two bars, an indoor heated swimming pool and a sun terrace. The hotel is also within easy walking distance of the town centre's shops, boutiques and restaurants. After two years of extensive restoration Royal Terrace Gardens (aka "Rock Walk") has been returned to its former glory with a modern day twist. Located just next to the Torbay Hotel, Rock Walk offers spectacular views across the bay, and at night when it is beautifully lit up, it makes for the perfect evening stroll. ... more less
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- Also Known As:
- Torbay Hotel Torquay
- Bay Torbay Hotel Torquay, Devon