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“Below expectations”
Review of Cavendish Hotel

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Cavendish Hotel
Ranked #54 of 87 Hotels in Torquay
Cheltenham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Below expectations”
Reviewed 15 August 2012

Overall I felt that the facilities for children were good eg games room and pools. The restaurant however was not child friendly and they were not flexible in the menu. The standard of the food served to us on the one evening we ate there was very poor and tasteless and after asking for garlic bread for my 5 year old son they served up a whole garlic baguette on a plate of salad (not even sliced) and we then discovered on cutting the bagutte that it was frozen in the middle!. Certain staff in the restaurant were very friendly however our waitress was rude and made us feel so uncomfortable we did not choose to go for breakfast despite having already paid for it.
The reception staff were very understanding and helpful when complaining about our experience in the restaurant and also when reporting that our shower curtain pole had fallen down onto my son whilst he was in the bath!!! This was put up immediately but I feel a safer more secure pole or even shower screen would be more appropriate as the shower curtain was not very hygienic.
The room was basic which we expected but the decor was very dated and musty smell was overpowering.
The room was noisy due to the slamming of doors, two false fire alarms during our 2 night stay and deliveries at 7am outside our bedroom window.
A lot of renovation required to bring the hotel upto date. I understand it is only a 2 star hotel and although the facilities were very good I feel that the negatives have outweighed these. I did not feel that it lived upto it's child friendly status that it boasts about and very little attention or even acknowledgement of my sons presence was given which I felt let down by.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
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English first
Bristol, United Kingdom
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 August 2012

This was a lovely little hotel, not bad at all for a 2-star. Rooms were very cheap and more than what I expected. The games room and swimming pool were both great additions and to top it all off the staff were really friendly (and pretty witty too, some of them!). Really pleased to have found this hotel.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Micah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wolverhampton
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2012

Arrived to find they couldnt find our booking! Sorted out after a bit of a worrying wait after a long journey! Room tiny and falling apart so complained, got to see 2 other rooms, not much better but accepted one, Light in bathroom over mirror never worked, complained from day one but never got fixed throughout our stay, made bathroom very dark. Tea, coffee etc not replenished one day so had to ask. Suprised to find they charge for extra tea, coffee, milk! Noise at nights horrendous, alarm went off, baths running, thin walls, deliveries in early hours, people locked out and ladders against our windows twice waking us up! doors slamming all night, staff loud on car park at night. Chest of drawers falling apart, dirty paint stained blanket in wardrobe, tv picture wavy and fuzzy, no freeview.. Cleaner very good and helpful, staff friendly but not good that a staff member on patio smoking while we were sitting out and talking inappropriately about other customers. Food overall very good and frindly waiting staff. Pools clean and good but cigarette ends on floor everywhere around outside pool not very nice.Not told on checking in where pools, reataurant, bars are etc, had to find our way around. Overall a good 2 star, but please improve the rooms, we complained and eventually had room 2 but was not really impressed but was the best of the 3 we were shown, were not offered an upgrade.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ddlevs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, England, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 August 2012

We stayed at the Cavendish Hotel last for weekend break. There were 15 of us in our group, 7 couples and 1 single and we all agreed it was a reasonable Hotel to stay at for the price charged. Food was good,both breakfast and evening meals and staff were very good and helpful. There was lots to do at the hotel with a games room, 2 swimming pools a bar and entertianment on the evening. The hotel building is very much the same as many of the older hotels in torquay, but we found it clean and tidy with plenty of room in our bedrooms. We all said we would stay again next time we book a break in Torquay.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshire
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 August 2012

Went in July with Family for 4 nights my room was fine, just had a problem with the television
which was resolved.The room was cleaned daily and towels replenished.

The staff couldn't do enough for you made the holiday more enjoyable,there was an outside childrens play area with seating and a garden with more outdoor seating above both leading from the entertainment room/bar.

My room 126 was above the reception and I never heard any noise coming from outside late into the night.Plenty of draws and hanging space rare these days in some hotels, and had twin beds very welcome as single bed rooms can be very small.

We used the outdoor swimming pool and sunbeds as we were lucky with the weather it was glorious,really enjoyed the day round and in the pool.
I never had a problem with the lift even though the hotel was full,breakfast was good and staff were friendly.Lots of guests in the hotel were friendly, a great experience for your visit to torquay which is so scenic, and this hotel is a short stroll from the beach and the park.

The best 2** Hotel I have ever stayed in and if you want a 3*** room, I suggest you upgrade to the rooms that have been refurbished.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank yorkshirelass009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2012

Went there for 2 nights (group of 8) early september. The hotel is ok but not luxurious, however for that price you cannot find a hotel which has indoor/outdoor swimming pool, sauna, recreation room. I have look at dozens of hotels before booking there and i was surprised that it was even cheaper than most B&B around. The best thing about Cavendish Hotel is the customer service. The reception staff are always ready to help even if we thought that some of our demands would be declined they happily helped us. The grey haired guy at reception (forgot his name) was an absolute star, helped us is so many ways. The place is very quiet and most of the customers were over 50's. There are a lot of things to do around and is a short walk from the beach/harbour. They also have live music at the bar and the whole place is massive.

All in all, we all had a very pleasant break and will definitely return there next year. If you are looking for value for money in a cosy hotel with great staff, try Cavendish Hotel.

Hotel Rooms: 6/10
Facilities: 9/10
Location: 8/10
Customer Service: 10/10
Cleanliness: 8/10
Entertainment: 8/10
Food: N/A
Value for money:10/10

OVERALL: 8.5/10

By Ziad Sekender

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ziadsekender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy R, Owner at Cavendish Hotel, responded to this review, 28 September 2012
Thank you for your great review. We are pleased you enjoyed your stay. We hope we can continue to offer a good service for our guests and give good value for money. Many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, England, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2012

OMG what a terrible experience never again this was a place you need to wipe your feet on the way out.......... this may seem like an exaggeration but believe me when i say it disgusting as for the so called facilities well it was said there was a restaurant mmmmmm didnt find it or were we told where it was same for the swimming pool didnt find that either but to be perfectly honest that was probably a blessing in disguise. I attempted to speak to member of staff 5 of which stood talking whilst i waited 20 minutes gave up in the end wrote my complaints down and am still waiting for acknowledgement.

Room Tip: best tip i can give is book somewhere else
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Cavendish Hotel

Property: Cavendish Hotel
Address: Belgrave Road, Torquay TQ2 5HN, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 87 Hotels in Torquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cavendish Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Family-run two-star hotel only 400 m from the sea front and ten minutes from town. We have excellent facilities and nightly entertainment, our rates are very competitive and a large number of regular guests come back to us year after year. Groups and individuals welcome. ... more   less 
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Also Known As:
Cavendish Hotel Torquay, Devon

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