Overall I felt that the facilities for children were good eg games room and pools. The restaurant however was not child friendly and they were not flexible in the menu. The standard of the food served to us on the one evening we ate there was very poor and tasteless and after asking for garlic bread for my 5 year old son they served up a whole garlic baguette on a plate of salad (not even sliced) and we then discovered on cutting the bagutte that it was frozen in the middle!. Certain staff in the restaurant were very friendly however our waitress was rude and made us feel so uncomfortable we did not choose to go for breakfast despite having already paid for it.
The reception staff were very understanding and helpful when complaining about our experience in the restaurant and also when reporting that our shower curtain pole had fallen down onto my son whilst he was in the bath!!! This was put up immediately but I feel a safer more secure pole or even shower screen would be more appropriate as the shower curtain was not very hygienic.
The room was basic which we expected but the decor was very dated and musty smell was overpowering.
The room was noisy due to the slamming of doors, two false fire alarms during our 2 night stay and deliveries at 7am outside our bedroom window.
A lot of renovation required to bring the hotel upto date. I understand it is only a 2 star hotel and although the facilities were very good I feel that the negatives have outweighed these. I did not feel that it lived upto it's child friendly status that it boasts about and very little attention or even acknowledgement of my sons presence was given which I felt let down by.
- Official Description (provided by the hotel):
- Family-run two-star hotel only 400 m from the sea front and ten minutes from town. We have excellent facilities and nightly entertainment, our rates are very competitive and a large number of regular guests come back to us year after year. Groups and individuals welcome. ... more less
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- Also Known As:
- Cavendish Hotel Torquay, Devon