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Reviewed 16 October 2010

This has to be the worst hotel I have ever stayed in in my life!

Where to start? Just about anything you could think was so bad, it has to be hard to imagine a worse hotel.

Pools - Indoor pool, down a very unsafe staircase to a dark and dingy basement that contained a concrete square of very dirty water. The sauna was a box in the corner.
Outdoor pool not heated and not at all like the brochure. Dirty and very neglected. Cigarete butts everywhere and dirty crockery not cleared from the tables for 3 days!

Food - Portions very small, would not satisfy a gnat. Poor quality food, all frozen foods. Full breakfast was 1 sausage,1 rasher of bacon, 1 egg and 12 baked beans (I counted them). Waiting staff very surly and unhelpful. You had to order evening meal at breakfast because the chef cooks the evening meals straight after breakfast and they are then microwaved in the evening. That could be why the food is so tasteless. I tried to order a cheese sandwich at 2.30pm and was told this was not available as the chef had gone home. All they had was a packet of crisps or peanuts.

Reception staff - the most unpleasant , miserable staff I have ever had the misfortune to meet. Everything was a nuisance to them, apart from answering the phone, in case it was a new booking!

Rooms - Dirty, small, floorboards creaked everywhere. Dismal atmosphere pervaded the hotel. The lounge was not used at all except for the Line Dancing night for outside visitors. If you wanted to sit and relax during the day, you had to sit in the reception area, which only has about 16 chairs, otherwise people were standing around looking bored.
The lift was very dangerous there seems to be no safety mechanism in place. I was in the lift and starting to up and the door opened from below and an elderly lady tried to get in, only problem was the lift was about half a floor above her.

Entertainment - Bar not open until 7.30pm. The stage was a piece of black tatty curtain with paper stars stuck to it. Bingp at 8.45pm then entertainment at 9.30pm. Very poor quality, very amateurish. A singer who couldn't sing, a comedian who forgot his lines and was not at all funny, a duo who sang and played a small keyboard. I pity the people who came with children, they must have been so bored. This hotel is not suitable for children at all. Well not anybody really but especially not children.

Please do not waste even £1 going to this hotel. I know you get what you pay for, but in these times any amount of money spent on a holiday is a luxury and you at least want to feel that you have had a holiday that was worth the money.

I have written to the Tourist Board because I feel that this hotel is just so far below any acceptable standard that they must take action to stop people wasting their money.

Oh I feel that I must be fair so I have tried to come up with a good comment, the only one I can think of is that there is free parking.

  • Stayed: August 2010, travelled as a couple
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5  Thank dancerbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2010

Had a three night stay at the Cavendish. Its a bit shabby,but overlook that and you get a spotless hotel , excellent food,and pleasent staff.We found entertainment excellent ,but perhaps geared to the older generation, great comedians who managed to get laughs without a single f word.Torquay is very hilly but as the land train stops outside {£3for an all day ticket] its was no problem. If you want a base stay here, you wont get better value for money anywhere , its not a 4 star hotel, but cleanliness and friendlyness are second to none. Will definately go again

  • Stayed: October 2010
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Thank watkins10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2010

This hotel needs shutting down and refurbishing. The is water poring though the roof all over hotel and water and electricity don't mach. The staff are very distant and the blond heard girl on reception is not very welcoming she dus not really
one a be ther. Food ok all frozenstuff. Room and coredoors are
something out of the 50s old and
tatty. Don't beleave the web sit it not like that the at all if you beleave
what you see on web you will be
very very disappointed wen u get
ther.

they have dune it's not like that at all if you book of that you

  • Stayed: October 2010
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2  Thank billey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2010

I supported someone on a weekend coach trip and ended up at the Cavendish 'hotel'. I was shocked by the accommodation, I did not know hotels like this existed. Our (single) rooms were a cross between a prison cell and a doss house (not quite as nice). The headboard and pillows were stained and absolutely filthy, furnishings broken, dirty and dated, decor was depressing, there is nothing good I can say about the accommodation. The lady I spoke to at reception clearly couldn't be bothered to respond to my (polite) complaints. It is disrespectful to expect anyone to stay in a place like this. Shut it down and blow it up.

  • Stayed: September 2010
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4  Thank patsy094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2010

Room OK except TV did not work, Food excellent, entertainment very good. Only real headache was noisy neighbours who would talk very loadly in the corridoor at 2AM!!Would recomend to freinds as fantastic value for money.

  • Stayed: September 2010, travelled with friends
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Thank ianwrightson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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