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“fantastic hotel”
Review of TLH Carlton Hotel

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TLH Carlton Hotel
Ranked #29 of 87 Hotels in Torquay
Certificate of Excellence
Plymouth, United Kingdom
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“fantastic hotel”
Reviewed 4 October 2011

what a great time we had food was great room was lovely im only sorry that when i went to book again the prices had gone up

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianshirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 22 October 2011
Thank you for your feedback on your stay at the Carlton Hotel. I am pleased to read you had a great stay with us.

We have a seasonal pricing structure and some great special breaks all year round so keep an eye on our website for the latest offers.

We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
GOOLE
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 September 2011

We had a wonderful time, The Room was excellent we had a double & single bed in our room as well as dble w/robe large dressing table and bedside cabinets and chest & we still had plenty of room.

The Dining Room set up was great we had the same table each mealtimne with excellent service & food. The Hotel was fully booked the week we were there & nothing was too much trouble for the staff. The night entertainment was also very good. I would recommend this hotel to anyone without hesitation.

As our purpose of being there was for the NAFAS Flower Show we saw Torquay by coach but I would recommend a visit to the Model Village at Babbacombe especially if u have children it is excellent value for money.

Room Tip: We had a room at the side of the hotel & we had an excellent view of the sea. From what saw &am...
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 1 October 2011
Thank you for your review about your stay at the Carlton Hotel.

I am pleased to read you had an enjoyable and comfortable stay with us and the team looked after you well.

We hope to welcome you again in the future.
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Bristol, United Kingdom
Level 4 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 September 2011

We have always stayed in an apartment (this is about our 4th year here) but left it late to book and there was only a riveria front facing room available. Well, apart from less space the room was fine. Clean with plenty of storage and good enough space for it being one room. We found the beds a bit lumpy but we are used to memory foam! The facilities were as good as usual and we were able to take advantage of the sunny weather. The only disappointing thing is that we came a week later than usual so the children's activities are a little less (most kids had gone back to school) and the advertising of any activities was up a bit late everyday. My children enjoy the chance to dance in the starlight lounge but it would be nice to have a change from the "kids type" music and have, for example, one night a week a proper "disco" with music they hear on the radio. TLH is great value for money and the food is always fantastic. We hope to be back next year!

Room Tip: I've stayed in apartments in the Victoria hotel and now a riveria front facing bedroom in the Ca...
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 837Linzi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 17 September 2011
Thank you for taking the time to post a review of your stay at the Carlton Hotel.

This year we launched our brand new activities programme called “Aztec Active” which provided a whole range of new and exciting activities for all the family. It included water zorbing, aquajets, zumba, football coaching with the captain of Torquay united and many more.

It was a great success and I am pleased to say we are now going to run this all year round, so I hope on your next stay we will have even more activities running for you even if you come out of the main summer season and we will be putting these on our website for you to see in advance of your stay.

We look forward to welcoming you again to the Carlton Hotel in the future.
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Peterborough
Level 6 Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 September 2011

Enjoyed our third stay with TLH which represents excellent value for money with far more facilities than most other 3* hotels
The rooms are traditional but are clean and well serviced
The food is of good quality for the rating and breakfast has an excellent choice
The staff are only too happy to help
Must admit we didnt really enjoy the evening entertainment as choice was limited but we have been during peak months when it was a lot better
The hotel is also well placed for access to Torquay with a short walk to the sea-front and a fairly level walk into the town center if you walk straight across via the back streets

Room Tip: Sea facing rooms are quieter and obviously have the best views
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  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rosie1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 17 September 2011
Thank you for your feedback on your recent stay.

As a 3 star hotel we aim to provide comfortable accommodation, excellent customer service, good food and a range of facilities, which give our guests great value for money. From your review it would appear we ticked all the boxes for you, which is excellent.

We look forward to welcoming you again to the Carlton Hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall England
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2011

The room was good with views over the Bay. The leisure activities were enjoyed by the children espcially the pool and Submarine play area. The Service was good. We enjoyed our meals - a good selection at breakfast - although i felt that the childrens' menu could be imporved as it was very limited: to chips beans and peas; fish fingers, whales, dinosurars. Tobay has amble tourist attractions and there are sandy beaches for building sandcastles. One the whole we had a good thre day break and have booked for next year

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Iain T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 17 September 2011
Thank you taking the time to post your review on trip advisor.

I am glad that the whole family enjoyed themselves and that you have re booked for next year.

We operate a children’s buffet over the summer with favourites like chicken nuggets and fish fingers, we also provide other home cooked options such as pasta and spaghetti bolognaise on most evenings. Children are also more than welcome to choose from the main menu and salad choices.

When you stay with us next year if you would like alternative meals for the children do not hesitate to speak with the Restaurant Manager as we are more than happy to arrange meals that are not on the menu.

We look forward to seeing you again next year.
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Broxbourne, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 September 2011

Staff very friendly and helpful, couldn't do enough for you. This applied to the whole of TLH not just the Carlton Hotel. Earlier review mentioned about damaged equipment in the Arena Games, we experienced problems with the basket balls late one evening, mentioned it to staff, problem was rectified by the next day. Can't ask for anything more!
Thanks for a good holiday.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Itchytooth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 17 September 2011
Thank you posting your feedback on your recent stay.

It is great to read that you had an enjoyable stay.

We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2011

We went as a family of 5 with 3 children aged 9, 3 and 1. We stayed at the Carlton Hotel in a family room with bunk beds which was spacious and very clean. We were half board and the food was great - something for all of us (and we are fussy eaters!!). The waiters were very accomodating and nothing was too much trouble.
The entertainment team were brilliant - all our kids loved it, as did we.
We were lucky with the weather so were out and about during the day - although the kids would have loved to have stayed at the hotel all day to use the kids club and the soft play area which is fantastic.
I can't find any fault with the hotel at all - I only wish we had gone for longer and will definitely go back again!

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 17 September 2011
Thank you for sharing your experience on trip advisor.

I am so pleased you had an excellent and enjoyable stay with us this summer.

We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Carlton Hotel

Property: TLH Carlton Hotel
Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Torquay
#19 Family Hotel in Torquay
#34 Romantic Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
TLH Carlton Hotel Torquay, Devon

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