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“Spa Area”
Review of TLH Carlton Hotel

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TLH Carlton Hotel
Ranked #28 of 87 Hotels in Torquay
Certificate of Excellence
Reviewed 23 September 2012 via mobile

Pool area has lots to offer but is starting to look tired!!!

The jacuzzi needs cleaning & replacing but not necessarily in that order, lol...

The steam room smells nasty regularly, so needs eucalyptus adding more regularly please...

  • Stayed: September 2012
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1  Thank chrisisspartacus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 20 October 2012

Thank you for posting your feedback on the Carlton Hotel and Spa.

The Aztec Pool and spa is a fantastic facility, there is nothing in the Torbay area that matches the facilities and service we offer. We are always reviewing what we offer and looking at adding and upgrading the current facilities.

I am pleased to say that this winter we will be expanding and re vamping our changing and shower areas. We do not have any plans scheduled to change the Jacuzzi, but we will be ensuring that the one we have is in working order and looked after.

I will pass on your feedback about the steam room essence to my Pools Manager to ensure we are constantly on top of this.

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Reviewed 18 September 2012

We have spent a most enjoyable few days at the Carlton Hotel in Torquay. Friendly atmosphere and polite helpful staff. Clean modern refurbished room with plenty of storage . Excellent nightly entertainment and indoor pool in other hotel which we could use. We only stayed bed and breakfast but next time would have the evening meal. The breakfast was good offering ample choice and the staff wer very obliging. Well located. Would definately return to this hotel.

  • Stayed: September 2012, travelled as a couple
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2  Thank lynnel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 19 September 2012

Many thanks for your review of the Carlton Hotel.

I am glad you had an enjoyable break and we look forward to welcoming you again.

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Reviewed 18 September 2012

My wife and I recently booked a short break at the Carlton Hotel.It was our first visit to the TLH leisure resort and we did not know what to expect although a friend who is a regular visitor said we would not be disappointed.
We thoroughly enjoyed this break and would not hesitate to return.The Carlton we are told is the quieter of the four hotels comprising this complex and we had a room with a sea view.We specifically wanted a hotel with evening entertainment and the fact that guests can use the facilities at the other hotels on the complex is an added bonus..
The Carlton "ticked all the boxes" with the best food we have had in a hotel backed up with pleasant staff providing pleasant and attentive service.

Room Tip: Request a sea view room.
  • Stayed: September 2012, travelled as a couple
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1  Thank davidabbott654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 19 September 2012

Thank you for reviewing your first visit to the Carlton Hotel. I am pleased you had a great time and loved the hotel, service and food.

We look forward to welcoming you back again.

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Reviewed 18 September 2012

Just had a most enjoyable break at The Carlton complex, great Pool area, steam Room was really hot as was the Jacquzzi. A good hotel for a family with children.
The rooms were clean and the staff very pleasant generally, however like a lot
of English seaside Hotels there was a need for considerable `refurbishment` some of the furniture was quite worn and dated. The prices at the Bars were quite high
Value for money was excellent though and if they could get more bookings they would have some cash to spend on the improvements.
My family would certainly go there again

  • Stayed: September 2012, travelled with family
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Thank demodave1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 19 September 2012

Thank you for your feedback on your recent stay. I am glad you had a great time.

We are a family owned business and each year the owners are investing money in upgrading décor and furniture as well as building great facilities like our luxury Aztec Spa and Pool complex. As we are busy 12 months of the year it is not possible to carry out all upgrading work without careful planning. We recently had a refurbishment of our Restaurant and the new chairs will be here shortly. We are also just starting the re decoration of our corridors and have some exciting room development programmes planned this Winter.

Hopefully on your next stay you will be able to see these improvements we are continually making.

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Reviewed 16 September 2012

We have just had a lovely weekend at the Carlton Hotel as part of a large party.
The food and service were excellent and staff were polite,cheerful, and nothing was too much trouble - first class every one of them. The spa and bar areas were great and the price of drink and food not expensive.
The only thing that let it down (but only slightly) was that the bedroom was a little bit 'tired' but clean and perfectly acceptable.
We will definitely go back to this hotel if we are ever in Torquay in the future.

  • Stayed: September 2012, travelled with friends
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Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 19 September 2012

Many thanks for taking the time to post a review. I am glad you enjoyed your stay, particularly the service you received from my team.

We hope to welcome you again when you come to Torquay in the future.

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Reviewed 16 September 2012

We have just returned home from The Carlton Hotel in Tourquay. This is part of a complex of 4hotels of TLH Leisure Resort. Derwent, Victoria and Toorak. We had a 1/2 board basis with a private function meal on saturday. We were in a group of 100 people and we found it very good value for the price we paid. Friday and Saturday evening there was an excellent DJ. Staff from the Reception to the restuarant were friendly, attentive and pleasant, being it was a very busy time for them. Our room was very good, clean and in pleasant decor, although I did hear it said that some rooms could do with a bit of updating, but personally from our point of veiw we had no problem.our room was warm.The shower was over the bath with a curtain and the water was hot. The facilities at this complex of hotels was excellent and if going for a break in the winter, and the weather bad, you could find absolutely many things to occupy yourself and family. The Bistro Bar was very good and food reasonably priced and varied. We Did not use the swimming pools, but views of friends staying said good. 2 Pools one for pure leisure and 1 for active swimmers.We didn't have time to use the Spa, so cannot remark on it. Good value and a very friendly hotel.

  • Stayed: September 2012, travelled as a couple
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Thank willy099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 19 September 2012

Thank you reviewing your weekend stay with us. It is great to read you had an enjoyable time as part of your group.

We look forward to welcoming you again.

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Reviewed 12 September 2012

I stayed at the Carlton Hotel, TLH Leisure group, with my daughter and two grandchildren. The hotel is ideal for a family break, food was very good with lots of choices for the evening meal. Entertainment was also great, facilities fantastic something for everyone one to do, swimming pools fantastic, but the changing rooms could be more people friendly. Everyone was very willing to help in any way. Would definitely recommend it to couples and families, plus a single person would not feel left out.

  • Stayed: August 2012, travelled with family
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Thank CMepham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 15 September 2012

Thank you for the review of your recent stay.

I am pleased you had an enjoyable break with us and we hope to welcome you again in the future.

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Additional Information about TLH Carlton Hotel

Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Torquay
#19 Family Hotel in Torquay
#34 Romantic Hotel in Torquay
Price Range: £80 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
TLH Carlton Hotel Torquay, Devon

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