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“Carlton Hotel” 4 of 5 bubbles
Review of TLH Carlton Hotel

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TLH Carlton Hotel
Ranked #25 of 89 Hotels in Torquay
Certificate of Excellence
Blackburn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Carlton Hotel”
4 of 5 bubbles Reviewed 16 October 2012

Had a wonderful stay at the Carlton Hotel. The room was so spacious and clean with a view of the sea, but the bathroom needed a bit of tlc - clean but tired. The food and service was second to non and would definitely come back again, the staff were so helpful. We were there for a wedding so didn't get the chance to sample the pool and spa, but it looked amazing and will look forward to trying it next time.

  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karen_ashcroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Many thanks for your review and I am glad that you had a great first stay.

Next time I hope you get to take advantage of the great pool and spa facilities.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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566 reviews from our community

Traveller rating
    248
    236
    60
    16
    6
See reviews for
221
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Bristol, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 October 2012

The Carlton is one of 4 hotels in the TLH complex.My wife and I have stayed here a number of
times and have tried all the hotels in the group. Each has it's own particular attraction but we find The Carlton suits our needs admirably.
We stayed here a couple of weeks ago for 4 midweek nights and had an extremely comfortable,
relaxing and well fed break. Room with sea view was large, well appointed and warm. The restaurant staff were always polite, friendly and attentive. Food was excellent and varied every
day. A sudden influx of more than 60 German tourists was handled quite efficiently by the young restaurant manager with no noticeable difference in the excellent service to the other
guests. Good selection and choice at buffet breakfast.
A lot of choice of entertainment between the 4 hotels which is available to all residents.
I think The Carlton, a 3 star hotel, strives to give 4 star service and in most areas pretty well
succeeds.
I like this hotel. I just wish the lift wasn't so slow.

Room Tip: Try room 103 ! Sea view, quiet and not too far from the restaurant.
See more room tips
  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Edwin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Thank you for your feedback on your recent stay. I am glad you had a great time.

The team work really hard to provide our guests with great service and it is nice to know that our guests feel we are not only providing 3 star, but 4 star service.

We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 October 2012

Just come back from a great stay at the Carlton. Booked with the Aztec Spa and it didnt disappoint. Room was lovely and breakfast fantastic. Full English, buffet style, all well cooked and great quality. Took advantage of the Dip and Dine, £10 for use of the pool, sauna, steam and jacuzzi, but gives you £5 back off food afterwards.,.good idea. We then had treaments in the Aztec Spa!!! Really fantastic!! Thouroughly recommended!!

  • Stayed October 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank samneil11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Many thanks for taking the time to post your review about the Carlton Hotel and Aztec Spa.

I am glad you had a chance to enjoy our luxury spa and have treatments, it is a great opportunity to relax.

We hope to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 October 2012

We come here every year as it is lovely and the kids think it is great. Staff are brilliant, Family rooms are really spacious and can fit all 5 of us in easily. Food is really good if you are staying for breakfast and evening meals. Facilities are excellent, we use the swimming pool and play area. We will be back again next year.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LisaGane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Thank you for your feedback and the full 5 out of 5 scoring. It is always great to read such positive comments about all areas of the hotel.

We look forward to welcoming you and your family again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
492 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed 7 October 2012

A group of 52 of us stayed at this hotel for the weekend, a mixture of couples and families. We had use of all 4 hotels in the TLH complex. It is located about a 20 munite walk to the shops. There is a bus stop nearby the hotel too, plus the land train bus. We used the excellant pool and spa (elemis treatments, so it is very good). All of the staff very friendly and customer service appears to be a priority. We took the DBB option, so eat a hearty evening meal in the hotel, there was a good choice and plenty of food. The hotel room and bathroom were very clean and tidy.

Room Tip: The room at the back are quiet. Some have a sea view.
See more room tips
  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wraxall_Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Thank you for taking the time to post feedback on your stay.

I am glad that the whole group had a great stay and enjoyed the food and service we offer.

We hope to welcome you all again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 October 2012

I organised a holiday for 30 members to the Carlton Hotel & everyone said it was the best hotel they had been to. The staff were helpful & pleasant. Good rooms, many with sea view & all warm when needed. The food was excellent with plenty of choice. The entertainments complex was very comprehensive with something for all. Plenty of areas (inside & out) for relaxing. We would all have liked to stay longer.

Una Plant........Social Secretary

Stayed October 2012, travelled with friends
Helpful?
1 Thank Una P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Many thanks Una for your kind comments, I am glad you and your group had a great stay with us.

We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 4 October 2012

The Carlton is part of the TLH Complex in Torquay and is very well appointed, within easy reach of the main shopping area and harbour.
The staff are helpful and rooms are clean and spacious but the carpets on the stairways are in need of replacement.
Food and Entertainment is very good.
The main pool is shared with the other three hotels but is large to enough to accommodate this.
The steam room and Jacuzzi could do with a facelift.
Overall excellent value for money and recommended..

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Loftusw12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this review, 20 October 2012
Many thanks for your feedback on your recent stay.

I am pleased you had an enjoyable weekend break and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Carlton Hotel

Property: TLH Carlton Hotel
Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Torquay
#20 Family Hotel in Torquay
#35 Romantic Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
TLH Carlton Hotel Torquay, Devon

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