We have just returned from a superb 4 night Christmas Package at the Carlton.
Thanks to the Carlton manager and all his staff it was really enjoyable. Everyone was so friendly and helpful and the food was out of this world. Our compliments to the chefs,it really was the best food we've had in a hotel.
Plenty of space in the dining room and the waiters/waitresses really efficient , especially Barbara who served our table most of the time.
The Manager and Restaurant manager were both interacting with all the guests and should be very proud of their well trained and dedicated team.
Our standard family room (121) had ample space,decent bathroom,beverage tray, hairdryer, telephone ,safe and TV. Extra pillows were delivered to room on request. The housekeeping team were friendly and on the ball.
The only problem we had was,despite the radiators not being on ,the room was unbearably warm which was made worse due to our window being broken and not able to be opened. The staff did try to rectify this by getting the maintenance man straight up on the Sunday and then the window company out to it the next day. Understandably with it being on a Christmas Eve and the mechanism needing to be replaced it couldn't be done until after the christmas period. We were given a fan for the room which did help a bit.
With all the extras laid on for christmas like mulled wine & mince pies on arrival,Bucks Fizz and a visit to Santas Grotto for a present on Christmas morning, Cocktails & Canapes with the Carlton team on Christmas Eve, Gala Boxing Night Buffet and a lot more it made for a really special break.
Entertainment was on in all 4 hotels and this time ,as well as the popular Starlight Lounge, we spent more time in The Riviera Lounge(Carlton) as the standard of artists was good.
The TLH entertainment team again excelled and visits to the indoor swimnming pool completed the holiday, especially the aqua-aerobics workout!
Having now stayed at all 4 hotels in the TLH complex , this first time at The Carlton has been our favourite and we will certainly choose this as our first preference for future holidays.
A word of warning if a coach party is in - The hotel has one lift which we didn't use , but when I did want to use it on our final morning to take the cases down to the car I was unable to use it as the porter was taking the coach party cases down in it all the time. He did help me down the stairs with one of the cases,but I had to struggle down the stairs with the rest.
Our Thanks to Lee Hammett and The Carlton Team for a wonderful christmas break . Hope to see you all again sometime next year :)
- Official Description (provided by the hotel):
- Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- TLH Carlton Hotel Torquay, Devon