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“Part of a complex of hotels with good amenities”
Review of TLH Carlton Hotel

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TLH Carlton Hotel
Ranked #29 of 86 Hotels in Torquay
Certificate of Excellence
Reviewed 27 August 2013

We stayed at the Carlton for a couple of nights in August. There are four hotels linked together; the Toorak, Victoria, Derwent and Carlton all making up the TLH complex. The hotels share a large indoor pool facility with two pools and a Jacuzzi (although the latter was not operating while we were there). There is a large out door pool (with smaller kids pool). This is fenced off for safety with plenty of deck/sun chairs and access to bars and a bistro. There is also a shred games complex which is huge with 4 automatic ten pin lanes, pool and snooker tables as well as the usual video and slot machines at a reasonable cost. The games complex also has a bar.

There are good points and not so good to this complex of hotels but overall it was a pleasant experience.

The rooms: ours was a good size and clean. It was well appointed (there were three of us sharing and it suited the purpose). On the down side, the room was very hot on entering with very limited ventilation and no AC however with the door to the hall open and the windows open as much as they would this was sorted after about an hour and wasn't an issue thereafter. Our bed was very firm, but then that's just a personal opinion.

The Staff. Throughout the complex all of the staff that we encountered were friendly and carried out their duties with a smile. Reception (Carlton) was very helpful too. We had an in room safe issue which they resolved within minutes.

Food. We chose to eat in the Aztec bistro for dinner (as opposed to the main restaurant) which is around the pool complex. To be honest, it was excellent and reasonably priced at £7 to £10 a plate and was served hot and in good time. We had to move three times to find a non wobbly table but that is being a bit pedantic now!

Parking: A bit of a nightmare if you are in a hurry to park. Very limited spaces and what there are, are very tight. But then I guess when these hotels were built, there were fewer cars and they were much smaller. We found that if you spent a few minutes and drove around the various hotels you could find parking (especially in the south car park down by the Toorak. A short walk to your hotel granted but could be worse. There is on road parking too. Beware, if you are planning to use your car of an evening you may well get blocked in. Consider parking on street if you are going out.

Location. Pretty good. A 5 minute walk to the rail station and sea front. Ten minutes to the main town and marina or a short bus, car, taxi ride. If you do stay, try and catch the ferry trip to Brixham...half hour each way but just £1! There are a few pubs and restaurants within a couple of minutes walk.

Décor. OK. The newer bits are fine and parts of the older building could do with redecorating. But it would cost a fair bit to do this and that would probably push the room rates up. Non of the décor was an issue for us though; I've seen far worse in more expensive and prestigious hotels.

Summary: a pleasant seaside complex, not overly expensive, good food and drink at reasonable prices (happy hour from 6-7pm). Really good if you have teenagers or younger kids alike.

Hope this review has helped.

Room Tip: Rooms on the south side have a sea view (usually) but can get very hot in summer. If warm rooms are...
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  • Stayed: August 2013, travelled with family
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Thank Malcolm S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 31 August 2013

Many thanks for your review, we always value our guest feedback and comments to help us continually improve what we offer.

I am pleased you had an enjoyable time and we hope to welcome you again in the near future.

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301 - 307 of 616 reviews

Reviewed 20 August 2013

We have been coming to the TLH complex on and off for around 20 years. Our eldest 2 children (now 21 and 18) have spent many happy holidays here and still enjoy the occasional visit now! Our youngest (10) is just as excited to visit as they were! The facilities are fantastic,especially the Aztec pool and you are always made to feel very welcome at all of the hotels. Excellent service, staff, entertainment and location Just one disappointment for us has been the removal of the Toorak pool, we used to love spending time there on a sunny day. However, this is still a great place to holiday, we had an enjoyable stay at the Carlton and will no doubt visit again soon!

  • Stayed: August 2013, travelled with family
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Thank FTID25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 24 August 2013

Thank you for taking the time to post your review on trip advisor and thank you for your loyalty over the past 20 years, we really appreciate it and we are glad that you enjoy coming back to us year after year.

We were also disappointed to lose the Toorak outdoor pool, but unfortunately the local council enforced swimming pool guidelines which meant that the Toorak pool no longer met the criteria, so unfortunately we made the difficult decision to enhance our other on site pools and lose the Toorak pool. The area has been turned into a wonderful peaceful garden and is great on a sunny afternoon and well worth a look at next time you come.

We look forward to welcoming you again.

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Reviewed 20 August 2013

This was a good hotel especially with the fact you could use the facilities of the other hotels on site. The evening entertainment for the children was good, you just need to get in the main family entertainment early to make sure you get a seat. The indoor pool was nice with the sauna and steam rooms. In respect of the food, breakfast was help yourself, the only area I felt the hotel let itself down was on the evening meal, the choices included in the dinner package was limited and the cost of the supplements to have off the menu were too expensive, I would have thought as we stayed in the Carlton the menu would have been more extensive. Overall I would recommend to stay there and would go back, but on a bed and breakfast rate only.

  • Stayed: August 2013, travelled with family
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Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 24 August 2013

Thank you for your review on your stay, I am pleased to read you had an enjoyable stay.

I have read your feedback on dinner and will take on board your comments when we are looking at next summer’s evening menus. We provide an inclusive menu that changes daily, with 4 main course choices as well as the children’s buffet and salad options. Our food is fresh and cooked in house by our team of chefs so to provide a bigger menu would mean that more of our food would have to be pre packed and this is something we are not keen to do.

We hope to welcome you again.

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Reviewed 19 August 2013

this is a lovely hotel, good food, staff, entertainment, facilities, swimming pools,
close to town centre for shopping.
Ella the waitress in the dining room was really good.
would recommend to all ages for a lovely break in Torquay.

Room Tip: get a front or south facing room for the lovely views.
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  • Stayed: August 2013, travelled as a couple
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1  Thank 279dougie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 24 August 2013

Thank you for taking the time to post your feedback on your recent stay.

I will pass your thanks on to Ella and make sure she sees your review. We look forward to welcoming you again to the Carlton.

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Reviewed 19 August 2013

this is the third time this year we have stayed in this hotel and as usual all perfect staff food entertainment, disappointed not to win the bingo lol.
Ella our waitress was very good as ever.
no hesitation in recommending this hotel to any one ideal for all ages.
the facilities are second to none

Room Tip: if possible a sea or pool facing room
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  • Stayed: August 2013, travelled as a couple
    • Value
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Thank tommysmirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 24 August 2013

Many thanks for taking the time to review your 3rd visit this year! I am sorry you didn’t win the bingo on this occasion, maybe next time.

I will pass your thanks on to Ella and make sure she sees your review. We look forward to welcoming you again to the Carlton.

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Reviewed 18 August 2013

The hotel is reasonably close to the town and beach (10 mins walk) with a nice pool, gym (small additional payment) and other facilities. Towel hire was £1 non returnable at the pool. The rooms were basic but comfortable and the food was good. The staff were very friendly and helpful. The evening entertainment wasn't great, but there was plenty to do within walking distance and on the rest of the complex such as ten pin bowling, pool, snooker, mini golf, etc. We had a really good time and would say it was decent value for money and suited to families

  • Stayed: August 2013, travelled with family
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Thank Sulley92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 24 August 2013

Thank you for posting your feedback on your recent stay. I am glad you had an enjoyable visit and found us to be good value for money.

We hope to welcome you again.

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Reviewed 12 August 2013

Really nice hotel. Excellent location not far from town centre/sea front. Excellent leisure facilities esp indoor swimming complex. Nice room. Good breakfast altho could be a wider selection perhaps if (like me) you are not into the typical fry up? Staff extremely friendly & helpful. Would definitely return.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank TonyBerks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonMgt, General Manager at TLH Carlton Hotel, responded to this reviewResponded 17 August 2013

Thank you for taking the time to review your stay and your feedback. Glad to read you had an enjoyable break with us.

We look forward to welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Carlton Hotel

Address: Falkland Road, Torquay TQ2 5JJ, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Torquay
#19 Family Hotel in Torquay
#34 Romantic Hotel in Torquay
Price Range: £82 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TLH Carlton Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
TLH Carlton Hotel Torquay, Devon

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