We stayed at the Carlton for a couple of nights in August. There are four hotels linked together; the Toorak, Victoria, Derwent and Carlton all making up the TLH complex. The hotels share a large indoor pool facility with two pools and a Jacuzzi (although the latter was not operating while we were there). There is a large out door pool (with smaller kids pool). This is fenced off for safety with plenty of deck/sun chairs and access to bars and a bistro. There is also a shred games complex which is huge with 4 automatic ten pin lanes, pool and snooker tables as well as the usual video and slot machines at a reasonable cost. The games complex also has a bar.
There are good points and not so good to this complex of hotels but overall it was a pleasant experience.
The rooms: ours was a good size and clean. It was well appointed (there were three of us sharing and it suited the purpose). On the down side, the room was very hot on entering with very limited ventilation and no AC however with the door to the hall open and the windows open as much as they would this was sorted after about an hour and wasn't an issue thereafter. Our bed was very firm, but then that's just a personal opinion.
The Staff. Throughout the complex all of the staff that we encountered were friendly and carried out their duties with a smile. Reception (Carlton) was very helpful too. We had an in room safe issue which they resolved within minutes.
Food. We chose to eat in the Aztec bistro for dinner (as opposed to the main restaurant) which is around the pool complex. To be honest, it was excellent and reasonably priced at £7 to £10 a plate and was served hot and in good time. We had to move three times to find a non wobbly table but that is being a bit pedantic now!
Parking: A bit of a nightmare if you are in a hurry to park. Very limited spaces and what there are, are very tight. But then I guess when these hotels were built, there were fewer cars and they were much smaller. We found that if you spent a few minutes and drove around the various hotels you could find parking (especially in the south car park down by the Toorak. A short walk to your hotel granted but could be worse. There is on road parking too. Beware, if you are planning to use your car of an evening you may well get blocked in. Consider parking on street if you are going out.
Location. Pretty good. A 5 minute walk to the rail station and sea front. Ten minutes to the main town and marina or a short bus, car, taxi ride. If you do stay, try and catch the ferry trip to Brixham...half hour each way but just £1! There are a few pubs and restaurants within a couple of minutes walk.
Décor. OK. The newer bits are fine and parts of the older building could do with redecorating. But it would cost a fair bit to do this and that would probably push the room rates up. Non of the décor was an issue for us though; I've seen far worse in more expensive and prestigious hotels.
Summary: a pleasant seaside complex, not overly expensive, good food and drink at reasonable prices (happy hour from 6-7pm). Really good if you have teenagers or younger kids alike.
Hope this review has helped.
- Official Description (provided by the hotel):
- Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- TLH Carlton Hotel Torquay, Devon