Just returned from holiday to this hotel. Staff were all brilliant, efficient and friendly, rooms and communal spaces were kept spotless. Nightly entertainment was good - with the added option of other connected hotels available to visit. Great complex includes swimming pools and gym. A good base for all ages from kids to grans.
One morning I discovered one of the carpet trims at the top of some steps was loose - I reported it - fixed in the hour!
Could not fault the staff, special mention to the restaurant manager Jim Bowman, I had a question for him on my first night, and all week after that I was greeted by name, even though the restaurant was full of people. He also was not afraid to get his hands dirty and joined in serving and removing dishes when necessary.
The only slight problem we found was with the choices on the menu, which we thought could have been a bit more traditional and varied slightly. Having said that, all was well cooked & well presented and the service was faultless.
I would recommend this hotel, especially to families with young children, as there is a full entertainments programme just for them, and we would certainly go back.
- Official Description (provided by the hotel):
- Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more less
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- Also Known As:
- Derwent Hotel Torquay
- TLH Derwent Hotel Torquay, Devon