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“Another fab weekend”
Review of TLH Derwent Hotel

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TLH Derwent Hotel
Ranked #19 of 87 Hotels in Torquay
Certificate of Excellence
Wright5
Level 6 Contributor
138 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Another fab weekend”
Reviewed 4 February 2014 via mobile

This is our third year visiting the Derwent with 45 family members, once again the food was great, staff and entertainment good, very good value and lovely venue. Some tired bits but you can see they are renovating parts of hotel, great for a family get together in January.

Stayed January 2014
Helpful?
Thank Wrighty5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
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Bristol
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 January 2014 via mobile

Went on a Las Vegas themed weekend with friends had great time staff really helpful, food excellent with good choices each evening, entertainment good on the Friday. Car parking could be better but all in all excellent weekend and will definitely be returning soon

Stayed January 2014, travelled with friends
Helpful?
1 Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 January 2014

great place, really nice staff and helpful, room clean and comfortable, the choice of breakfast hot or cold, the dinner each night was changed the location was good place walking distance to the sea front and harbour, the hotel is part of a complex and you could use any of the other hotels spa etc.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bristol
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 January 2014

We stayed here for two nights and had a lovely time. Large car park which was right by the entrance to our room. Friendly efficient staff on reception. Our room was spotless with ample storage space. Tea and coffee making facilities and a nice tv. Food was very good and very friendly staff.
Enjoyed a few swims also sauna and steam room.
Entertainment in the evening was excellent. This hotel was situated a short walk from the front

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ardmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 January 2014

I stayed at this hotel as part of an organised trip in January 2014.

Upon arrival, one thing we were immediately aware of was how big the hotel was, with a reasonable sized car park. This also made it a bit of a maze inside - a few signs up could be useful - but we learnt our way from the restaurant to our room fairy quickly. As other guests have reported, there are only stairs if you come in via the car park to get to reception, and the main lift by reception is quite old and a little slow.

The decor in our room was quite dated, but the beds were very comfortable. We were on the road side of the hotel, which was a little noisy as it seemed the window latch didn't quite close the window properly. It seemed to be single glazing as well - an upgrade to double with proper working windows would be a benefit. There was a kettle and tea/coffee in our room and a TV (which we didn't use). A safe would have been good as well but not essential.

We dined in the restaurant every night as part of the package. Service is quick but they do seem very rushed and weren't particularly attentive or friendly. Drinks are a bit of a pain to order as they have separate wine waiters/waitresses so it's a bit of a luck of the draw if you happen to catch one as they go past. Whether this is standard service in the restaurant, I don't know.

The location is good - about a 10 minute walk down a gentle sloping hill to see the sea.

Reception was very friendly - when we arrived at the hotel, we found we didn't have any towels in our room, but after we reported this they were brought up fairly soon after and wasn't an inconvenience.

Overall, the hotel was comfortable but is in need of some serious modernisation. Some efforts have been made to do this - heated towel rail in bathroom, key cards instead of keys, comfortable (new) beds - but the rooms need a good fresh lick of paint, windows checked over for repairs/updates to double glazing, and new carpets. I'd stay here again though.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyingporcupine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level 3 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 January 2014

Very enjoyable 3 night break. Our room was large and spotlessly clean and well appointed The tea and coffee in the room was very welcome..Beds were very comfortable with good quality linen. Meals were good and served promptly, though coffee not so good. Friendly efficient reception staff and polite helpful staff at every turn, even at 2.30am when room key wouldnt work. booked again for next year.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lois410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
somerset uk
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2014

We had a 2 night New Year's Eve break, we had a good seized room which was clean.
The breakfast & evening meals were very good, with the use of the 2 other hotels there was ample entertainment going on.
Staff were pleasant so we're enjoyed our stay.

Room Tip: Room 355 had a king sized bed.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BADGESomersetUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 8 January 2014
Thank you for your review. It was a great New Year break. Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Derwent Hotel

Property: TLH Derwent Hotel
Address: Belgrave Road, Torquay TQ2 5HS, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Torquay
#16 Business Hotel in Torquay
#24 Romantic Hotel in Torquay
#33 Family Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — TLH Derwent Hotel 3*
Number of rooms: 175
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
Derwent Hotel Torquay
TLH Derwent Hotel Torquay, Devon

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