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“A complete break.”
5 of 5 bubbles Review of TLH Derwent Hotel

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TLH Derwent Hotel
Ranked #19 of 89 Hotels in Torquay
Certificate of Excellence
Radstock, United Kingdom
2 reviews
“A complete break.”
5 of 5 bubbles Reviewed 15 August 2014

Just got back home after our first stay at the Derwent Hotel. Could not fault the hotel, facilities brilliant, staff very friendly, our room was nice and clean. The food was excellent I think I have put on 5lbs but take that as a compliment to the chefs.
The pool was rather cold but we did not have to get up at a stupid hour to put our towels on the sun beds. Something said for English holidays. We would definitely go back, would love to take the Grand children. Well done and thank you.

Jane Dowell

Room Tip: The rear of the hotel is quieter as you are off the main road.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thank you for taking the time to post your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,054 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (301)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Any
English first
Mountain Ash
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 August 2014 via mobile

Hotel is graded as a two star,which slightly confused me I thought hotel gradings were based on facilities. The complex has everything you could wish for, two indoor pools,,sauna,steam room,gym,and a indoor entertainment venue which has tenpin bowling,snooker & pool tables and an amusement arcade,plus two outdoor pools.
There is also a playground for the kids. The rooms were ok for the price which included tea & coffee making facilities and a flat screen TV. The breakfast was good with an ample selection, although it was a little chaotic at peak time.great night time entertainment which ranged from singers & comedians to Kareoke.
The only small complaint that I could mention is the squeaking floor boards due to the hotel being quite old,but apart from that my stay was spot on,(even the sun shone)
If you are going to Torquay you will not go wrong with this complex

Stayed August 2014, travelled with family
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 August 2014 via mobile

Really nice play to stay. The pool facilities are really great the jacuzzi was nice and hot. 2 indoor pools to choose between 1 being very big.
Great location, up a hill a bit from sea front but it's only a short walk.
Lovely breakfast and nice bistro cafe.
Rooms quite small but ample for what we needed. Would stay again.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A1m9y92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thank you for posting your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West midlands
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

All I can say was I'm glad I picked stay at this hotel! Me and my friend stayed here for 4 nights for a relaxing holiday while my partner was in germany.
You get what you have paid for. I didnt realize how big this hotel actually was.... the pool is lovely and clean (the ones inside and out), always a life guard on duty.
The hotel was really clean couldnt fault it at all. The breakfast was super... nice wide choice!
The staff were brilliant especially on my stay when I was ill during the last bit I couldnt thank them enough for what they did for me!
I would definitely stay here again. I would recommend this hotel to anyone whether its couples, families etc it was worth every penny. Definitely got the thumbs up from me guys!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HannahLance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thank you for taking the time to post your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 3 August 2014

We knew this was a 2 star and were not expecting too much when we made the booking, but as a last minute decision to travel to the area we had very limited choice. Yes, the place is dated and needs a bit of a facelift. Yes, the dining room for breakfast seems a bit like some sort of huge cafeteria. On the positive side our room, though small and basic, was clean and the beds comfortable. Both the indoor and outdoor pools are a great bonus. Parking was onsite. It is close to the beach, harbour, shops and restaurants. Staff were very helpful. Overall, this was a good base for us to explore the area from.

Room Tip: We had a room at the front, if road noise bothers you then ask for a back room.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank EBG14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thanks for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We went with
Bakers coach holidays on a four night half board break. We were a party of three, two support worker's, and a service user with learning disabilities. When booking we emphasized the need for two rooms next door to each other. We even phoned hotel ourselves to confirm this telling them the reason why, someone from the hotel even rang back confirming this was sorted.
On arrival we were given two rooms apart even a fire door in between as well. I got paperwork to show to the lady where it stated "Imperative carers" only for her to say that they cannot guarantee rooms together and that nobody at the hotel would do this. Even when we stressed that it had she was very off with us. Eventually she rang and got us swapped with other guests out of our coach party, they did not mind and had not unpacked. I thanked these two ladies and the receptionist apologised to them. But never once did we receive one. In fact we were .are to feel like trouble makers. We genuinely did. We'd the rooms together our young Man has severe learning disabilities, and does not sleep throughout the night sometimes waking several times.
The rest of the staff were great. The hotel is he and so is the food.

Room Tip: If you do speak to someone about a specific need for a room request get a name from them. Unfortunat...
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Pat196152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thanks for your review. I am pleased we resolved your issue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

Stayed at the Derwent with a coach party of our dancing group.We had a great time there,food excellent,rooms lovely and clean + staff very helpful.We were able to dance most nights but there was other entertainment if you wanted it. There were a lot of children there but they didn,t bother us at all. Would love to come back again sometime.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 16 August 2014
Thanks, we are glad you had a nice time and hope to see you again. Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TLH Derwent Hotel

Property: TLH Derwent Hotel
Address: Belgrave Road, Torquay TQ2 5HS, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Torquay
#17 Business Hotel in Torquay
#25 Romantic Hotel in Torquay
#34 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — TLH Derwent Hotel 3*
Number of rooms: 175
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
Derwent Hotel Torquay
TLH Derwent Hotel Torquay, Devon

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