We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice place-shame about the room”
Review of TLH Derwent Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
TLH Derwent Hotel
Ranked #19 of 87 Hotels in Torquay
Certificate of Excellence
pontypridd
1 review
“nice place-shame about the room”
Reviewed 15 September 2010

The hotel was of poor quality,shabby carpet ,dreadful beds if we had needed the fourth bed it would have been impossible to have slept on it as it could have collapsed at any moment.!! Having said that, however, the food was great and the service that come with it was good too !i am only glad it was a weekend stay and not any longer.
The only other downside to our particular weekend was that i had a small amount of money stolen from my purse which was on the bedside table-during the half an hour we went for breakfast- and the room had been serviced.

  • Stayed August 2010, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cammsponty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 17 September 2010
Thank you for taking the time to post your review. I was made aware of the claim that £3 had been taken from a purse by one of my Duty Managers. I am sorry I did not have the opportunity to meet with you.

All of our housekeeping staff have been with us a substantial amount of time. This is true of the majority of the 120 staff that work at the Derwent Hotel.

We take guest security seriously; in the last two years we have invested over £30,000 in state of the art bedroom locks that enable us to print reports of all entries into a rooms.

I have not had any other complaint of this nature regarding the housekeeper that serviced your room on the day that the alleged incident occurred. We will of course be duly diligent and record the incident.

I have noted your comments regarding the beds and will have them checked again. Were beds are found to be faulty we would look to replace them immediately.

We have an ongoing programme of refurbishment and upgrade in our bedrooms and public areas across our resort. This will continue over the coming years.

As a family owned complex we value guest feedback. Thank you for you positive notes regarding our food and service.

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,108 reviews from our community

Traveller rating
    455
    431
    148
    44
    30
See reviews for
355
318
26
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Any
English first
birmingham
1 review
Reviewed 14 September 2010

lovely hotel food very yummy, great facilities great for kids

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christine_debney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 25 September 2010
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
1 review
Reviewed 14 September 2010

I took my 12 year old son to the Derwent Hotel, part of the TLH Leisure Resort, for three days over the August Bank Holiday. I booked what I thought was a low budget break in a two star hotel as we were going to be out most of the time. This was anything but a budget break. The hotel generally was very clean and tidy and all the staff seemed very helpful and attentive. The food was better than expected - full buffet breakfast and a three course meal in the evening with fresh water on the table and coffee to follow. Our en-suite twin room was basic but it was clean and comfortable and included tea and coffee making facilities, tv and phone. The resort is excellent - with so much on offer for everyone, young or old - and is a short walk down to the lovely seafront. We shall certainly return.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jakSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton UK
2 reviews
Reviewed 10 September 2010

My daughter and I really enjoyed the stay, the room was large and clean and the children loved the bunks. They also loved the pools and the entertainment in the evening, the staff were great with them. The children are aged 4 and 2 so the soft play area was another plus. We visited Paington Zoo and The Living Coast over the weekend which were wonderful.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WilliamsBrightonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jgarside, General Manager at TLH Derwent Hotel, responded to this review, 25 September 2010
Thank you for posting your review. Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2010

Recommended to this hotel by family and now we recommend to others.
This hotel is one of four on the same site which interlink. 3* and 2*. We needed an adjoining room for our 15 year old daughter who has special needs. We were given two rooms down a very short corridor, which were adjacent but the doors were opposite each other. Ideal for us as this is the first time she has had her own room. The entry card worked both doors.
The rooms had very worn carpets and dated interiors but were clean and the shower had been modernised.
The hotel was clean and well organised. The staff that we dealt with, mainly eastern european, were polite and attentive.

We had booked half board and for two stars, I wasn't expecting anything special for dinner. However I was surprised and delighted with the quality, presentation and flavour of the food. Choice was good too.

For our wedding anniversary, we eat out at a local fish restaurant called "Ocean". Well worth a visit if you can bear to miss the good hotel food.

The facilities were suitable for all weathers and we took advantage of indoor and outdoor pools and the spa treatments. The entertainment in the available venues was suitable for all ages and types and the staff engaged with the patrons well.

Location is convenient too. All in, great value.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil_Yates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2010

3rd Year in a row at TLH of which last 2 years at the Derwent.
TLH comes into it,s own when you have a young family as the choice of activities results in you spending lots of time using the activities on offer especially when you have exhausted what is on offer in Torbay.
My son loves the Toby club and the entertainment team are excellent.
The food is very good with plenty of choice and the staff are very good and helpful.
If I was to pick up on any negative points it would that the rooms can be noisy adjacent to the road especially when it is warm with the window open and tend to wake up perodically when large vehicles go by or a car will sound it,s horn.
The rooms and corridors look a bit tired so it would be nice to know what progress is being done in re-decoration.
Finally if you arrive down to breakfast after 9.00 o clock the level of service tends to drop slightly as some attention is diverted to clearing up.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PETETRY51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2010

Great hotel for only being only a 2*, great food, great service (porters, waitress` etc). We never got bored - indoor/outdoor pools, sauna/steam room, pool, darts. I would recommend to all people singles to families they cater for all.

  • Stayed August 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hungrhorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Torquay hotels
0.1 mi away
TLH Carlton Hotel
TLH Carlton Hotel
#32 of 87 in Torquay
598 reviews
1.0 mi away
The Imperial Torquay
The Imperial Torquay
#23 of 87 in Torquay
2,886 reviews
0.1 mi away
TLH Toorak Hotel
TLH Toorak Hotel
#31 of 87 in Torquay
661 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
The Grand Hotel
The Grand Hotel
#35 of 87 in Torquay
2,379 reviews
0.2 mi away
Grosvenor Hotel Torquay
Grosvenor Hotel Torquay
#21 of 87 in Torquay
1,122 reviews
1.3 mi away
The Headland Hotel
The Headland Hotel
#12 of 87 in Torquay
854 reviews
Show Prices
Show Prices
Show Prices

Been to TLH Derwent Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TLH Derwent Hotel

Property: TLH Derwent Hotel
Address: Belgrave Road, Torquay TQ2 5HS, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Torquay
#16 Business Hotel in Torquay
#24 Romantic Hotel in Torquay
#33 Family Hotel in Torquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — TLH Derwent Hotel 3*
Number of rooms: 175
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lively 3 star hotel has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA and Evoline ltd so you can book your TLH Derwent Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Derwent Hotel Torquay
TLH Derwent Hotel Torquay, Devon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing