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“It just gets better and better!”
Review of TLH Victoria Hotel

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TLH Victoria Hotel
Ranked #36 of 87 Hotels in Torquay
Coventry, United Kingdom
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“It just gets better and better!”
Reviewed 8 November 2011

Sitting and drinking afternoon tea in the Windsor Lounge - nothing could be more relaxing and comfortable! Eating a sumptuous dinner in the palatial dining room - nothing could be more luxurious! Being spoilt by courteous, friendly and efficient staff - nothing could be more indulgent! This is the 7th time we have spent a week here - and there will be an 8th! We travel as independent guests but their are many groups here too - bowling, dancing and families. The leisure and entertainment facilities are first class and all the hotels in the complex are linked to be used by all. The Victoria has a great pub in it, but the overall atmosphere of the hotel is calm and homely (but that doesn't mean it is small!) We absolutely love it!

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ianberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, 19 November 2011
Thank you for your kind comments, I am so pleased your stay was so enjoyable, we look forward to being able to spoil you again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Metheringham, England, United Kingdom
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 November 2011

The good - Good food with generally decent level of service, plenty of facilities. Great ballroom (Warwick) for dancing.
The bad - Ballroom soon becomes stuffy as air conditioning has not be maintained or renewed.
The Ugly - Bedrooms the hotel may be proud of their Victorian beginnings but its time the rooms were brought up to date, small and scruffy and overdue a makeover and we had an upgrade.

Room Tip: Avoid 1st floor and any overlooking service areas - garbage collection at 6.30 AM
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, 19 November 2011
Thank you for taking the time to place a review, I have noted your comments regarding the ballroom and bedrooms. We have an ongoing programme of refurbishment to our bedrooms and public spaces and we review regularly areas for improvement, we are committed to investing as much as we can each year back into the business. Thank you for highlighting the garbage collection time, this will be addressed.
I hope you enjoyed your stay and we hope to see you again on one of our dancing holidays in the future.
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Andover, Hampshire, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 November 2011

This was our fifth or sixth stay at the Victoria..So nice to have friendly staff who are always willing to help...food is excellent...rooms are spacious but the floorboards do creak:) Would recommend to other families as there is so much going on, the children love Toby Club, we love the Bingo and the evening entertainment was first class.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, 19 November 2011
So nice to read your comments, we pride ourselves on our customer service and the facilities we offer, I am glad that as a family you have all enjoyed the different aspects of your stay and we like to think we have something for everyone.
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Romford, United Kingdom
Level 6 Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 November 2011

Our forth visit, this one only booked 2 days before travelling, so maybe that was why our room was not as good as usual (ie the room was a little small & must have had one of the older 70s avocado style bathrooms, which I had not encountered before) , although our daughters' twin room was spacious & had a modern bathroom..still only single glazing.

Service & Staff all excellent , love the pool complex, although it can be hard to find an empty changing cubicle at peak times (we went in half term). Food good quality & good presentation.

Still good value, nothing to complain about, and I have stayed in a lot worse for a lot more money...we even got a discount on the hi-flyer tethered balloon nearby, and I don't know if I was expecting too much for only 400ft up , but to be honest it was a bit of a let down !

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpudSpuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, 19 November 2011
Thank you for reviewing your holiday, we have an ongoing bedroom refurbishment programme, we have very few bathrooms still of this style and hopefully when you next visit we will have completed these. I am pleased that the service you received was excellent and you enjoyed our great pool and food. I have noted your comments regarding the changing facilities and this area is going to have a review to see how we can improve and expand this area. We are committed to delivering value for money holidays and it is great to see we are achieving this.
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Derby, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 October 2011

My husband and I have just enjoyed our fifth stay at the Hotel Victoria in Torquay. Our room was comfortable and clean. We were a little disappointed that there was just a shower and no bath but we have had a bath when we have stayed before so next time we will request one.

We really enjoy the breakfasts (the best bacon either of us has eaten for years). We find the dinners enjoyable. If I have one criticism (actually I have two) it is that there are not enough vegetables served with the meals. There is only ever a choice of two. Chances are quite high that a person will not like one of them (or both in my husband's case one evening). The food has always been very well cooked and presented. The other criticism is that the service in the restaurant is quite poor. This may be because all the dancers go for evening meal at the same time. Because of the poor service in the dining room, we always finished our evening meal quite late - not good when you're going to dance all night, starting with an energetic quickstep about fifteen minutes after the meal! I'm surprised they haven't had several heart attack victims.

Despite my criticisms, I still want to go back next year for one or more of the dance breaks. I love the Richmond ballroom - so elegant. Leisure facilities are brilliant. All the hotel staff are very friendly and helpful. What more could one ask for? More vegetables!

Overall, we enjoyed our stay and feel the hotel represents good value for money.

Stayed October 2011, travelled as a couple
Helpful?
Thank BallLatSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, 19 November 2011
Thank you for your review, I am pleased you have enjoyed your dancing holiday, I agree we have some lovely ballrooms, it is nice to read your comments about our staff and their service and I am pleased you found the time to enjoy our great leisure facilities, we pride ourselves on our customer care and extensive facilities as well as being value for money, there is so much to enjoy!
Thank you for your comments about the food, I will pass this onto my chef who is always keen for feed back, I was surprised to read that you felt there was only 2 choices, every night our menus offer 5 starters, 7 Main courses and 4 desserts to choose from, We will review the vegetable portions, however if anyone wishes more just ask the staff and they will happily bring you more. I am sorry you felt the service in the restaurant was slow, this is not the usual standard, we fully appreciate that dancing groups want to be out in plenty of time for the dancing, I will monitor this to ensure that it is a one off, we hope we will see you soon on one of our many dancing breaks.
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rotherham
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 October 2011

It is the first time we have stayed at the Victoria we were there with our dancing friends 50 of us .The rooms, the service ,and the food were all very good.
We will certainly be going back as soon as we can.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christophergodfrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfeasey, General Manager at TLH Victoria Hotel, responded to this review, 19 November 2011
As a new comer to the Victoria I am so pleased you have found us and enjoyed what we offer and I look forward to you returning many times in the future.
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Liverpool, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 September 2011

We stayed here last year with the line dancing group and enjoyed it, This year our room had under gone a refurb which was pleasing.
All the staff are approachable and eager to please,our thanks to Lek for keeping our room up to scratch,also our waitress (Tima ? table 2) who worked hard and was always smiling.
The breakfast is self service and offers a very good selection.
On a down side we didn't think the evening meals were quite as good as last year,but still acceptable.
We hope to visit again next year and use the extensive facilities the complex has to offer .

Room Tip: unable to give advice except to say our room no122 has been refurbished ,offering comfortable beds...
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank togra81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TLH Victoria Hotel

Property: TLH Victoria Hotel
Address: Belgrave Road, Torquay TQ2 5HL, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Torquay
#29 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:3 star — TLH Victoria Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this charming hotel, with period features, has access to an extensive range of indoor and outdoor leisure facilities, together with nightly entertainment and dancing. Enjoy indoor and outdoor swimming pools, a luxury spa, gym, huge indoor games arena, daily kids club and a daily activity programme. Bowling and dancing holidays a speciality. Close to sea front and town centre, ideally placed for exploring the English Riviera and beyond. ... more   less 
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Also Known As:
TLH Victoria Hotel Torquay, Devon

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