Booked an apartment for 2 nights but left after one night due to poor service and several issues with the apartment. Access to the apartments is via a pin system. Unfortunately we were not aware of this as we never received the email with the access codes etc. As a result of this we were left stranded outside the apartment block and had to make several phone calls before being able to get in. The housekeeper was rude and unhelpful. We booked an apartment with 'a balcony offering uninterrupted sea views'. The balcony is tiny and you can only access it by climbing through the front room window. There is work being carried out so there is scaffolding at the front obstructing your view. Also, a builder had removed part of the balcony railing without any prior warning and without puttting any safety measures in place. The information and photos of the apartment provided on the website did not reflect what we were actually given. The information/photos is misleading and selective to say the least. There was no mention of any work being carried out, the scaffolding, any photos of the actual balcony or the restricted access to it. Credit to the apartment owner who refunded me the money I had paid for the second night without any fuss. I just hope he takes on board the issues I raised especially around the information he provides on the webiste as it is not accurate and customers can be left disappointed and duped.
- Official Description (provided by the hotel):
- Stunning uninterrupted views south facing balconies and recently refurbished give an excellent holiday experience. Plumlocations offers Great Locations . Housekeeper . 24/7 Access . Wifi . Family owned ... more less
- Reservation Options:
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- Also Known As:
- Astor House Apartments Hotel Torquay
- Astor House Apartments Torquay, Devon