We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Imperial Torquay
Ranked #22 of 85 Hotels in Torquay
Reviewed 5 December 2012

A great hotel, got upgraded on arrival which is always good. Fantastic views across the bay. Staff at reception very helpful and booked us in quickly. All staff from the person who delivered my room service to the cleaner are all very friendly. i will be definetley be returning for a relaxing weekend away.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EddieLarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (3,116)
Traveller rating
Traveller type
Time of year
Language

2,845 - 2,851 of 3,116 reviews

Reviewed 5 December 2012

Having reviewed this hotel previously, I feel I need to make further comment following a 3 day visit this month. Having paid for a better class of room I was delighted with the one allocated, but it was however a little "tired" the quality furniture was well past its best and I trust the hotel will receive some attention in the near future.
The biggest disappointment was in the restaurant. The quality of the Table d'hote food was well below previous visits, and even the same meal on different nights was presented with different additions. Such was our disappointment we eat out one evening, and would have done so again had it not been for a belt of heavy rain. The kitchen is really letting the hotel down.

Room Tip: A better class of room gives great views across the bay
See more room tips
  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WorcesterRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

We stayed for 1 night at the Imperial Hotel and couldn't fault it. The staff were welcoming and helpful and the Public areas were clean, tidy and open. Our room was one of the best I've stayed in and I stay in a lot of Hotels. Our room had a balcony which offered spectacular views over the bay, a dressing area besides a 7 foot wide bed in the bedroom. The bathroom was spacious and fairly modern.We used the leisure facilities which included an indoor swimming pool and gym.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dottiepeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2012

All that let this hotel down was at breakfast the person who showed people to there tables would leave people standing for over 10 min waiting to be seated
Also ran out of tea bags and milk at 10.30 pm asked at front desk the young lady spoke to someone who said it would be at my room in 10 min almost 12 hours later still not arrived (maid gave us some next day)

Room Tip: room 217 and 220 fantastic views
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank carol w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

A good Hotel (was originally owned by the THF group) with fantastic views and the location was brilliant too with a short walk to the Harbour. We stayed there with our Local Coach Company (Harry Shaw) 26 – 30 Nov as a coach party. We had stayed a few weeks before at the Ashley Court Hotel, so we knew the area and seen the Hotel before we went.
Our room on the third floor, had a Sea View with balcony and was large with loads of space, and was spotless, good beds and clean linen the bathroom was clean with bath and shower the downside was the WC which was too close to the door – door banged the pan.
Hostess tray was filled up each day with wrapped Biscuits.
Corridors were wide with pictures on them. There are 3 lifts – the main one from reception then 2 others which were smaller. The painters were doing up one of the “conference” rooms.
On the food side: the breakfast was very good with many choices, and was self service so you can fill up for the day, the down side was the Eggs and scrambled Eggs which were rubbery…. TIP:: Make sure you keep on eye the trays as they bring in fresh cooked eggs etc… which are miles better – yokes still runny.
Evening meal was disappointing, there is a Menu outside by the Lift which looks very good with many choices – tho’ I think they only change it once a week… As we were on a Coach party the menu was slightly different to “Paying Guests”, less choices for us and not changed daily other than the fish course which is different each day like the Soup of the Day. NO Salads or Cheese and Biscuits were offered……
Staff and Waiters were very friendly and helpful.
We had better food at the 2 Star Ashley Court Hotel than this one, we had to send three meals back during our stay as the chicken was too dry- I think it was the same Chicken we had on Monday, The Gammon was the same – tough as old boots and dry, and the Pork slices were chewy… some of our party had issues on the food. Could have been a lot better, ‘tho the Fish courses were very good, maybe the Head Chef was on Holiday – LOL!!
It was better than the Trecarn Hotel which we stayed in two years ago – that was terrible and the Clifton at Scarborough that was Yuk!!. That is the trouble with Group owned Hotels food is not quite up to a good standard, family run Hotels are generally better and use locally sourced food.
This Hotel has very good grounds with a children’s play area and facilities like Gym, Sauna, the outdoor swimming was closed for the winter, and inside is of a good standard. This time of the year it is a bit quiet, there were some corporate conferences going on whilst we there.
Would be a great place to stay in the Summer months.
All in all we enjoyed our stay, might go back again if the price is right..

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Radioham16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2012

We chose this hotel as we stayed in one of Puma's other hotels in Bath and it was lovely. However, we cannot believe the hotels are in the same chain!
The hotel in Torquay's decor was a bit dated but clean and had fantastic views. Location was brilliant too, a short walk to the Harbour. The biggest thing that let the hotel down for us was the staff!
The checkin desk waited for me to speak to them. We had a meal in the bar and had to ask someone to serve us, I even had to go and ask a waiter to serve us more drinks! When we waited at the bar the staff didn't seem to serve who was waiting next (and it was only a small bar!). At breakfast we waited for ages to be seated, topping up the hot buffet food seemed to be done by just one person so everyone was complaining that there wasn't enough food! It's a shame as all the food we had was nice, but it seemed like none of the staff enjoyed or cared about working there! It really did let down the hotel, especially as it's a four star!
This experience has put me off booking other Puma hotels which is a shame as Bath was very good!

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Holidayfun_2008_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2012

20 plus years ago my wife and I stayed here for a romantic wedding aniversary ,At that time the Hotel was owned by THF and was one of the only Five star hotels in Devon . Since that time to my knowlege it has had two ,possibly three different owners and is now in the hands of Puma hotels. We seen a deal in a national newspaper for dinner B+B plus a bottle of Sparkling wine and the price was very attractive. On arriving at the hotel we were impressed with the public areas and were very pleased when we were told we had a top floor room . First impressions were good, the view is magnificent across the bay , a massive bed , free Wi Fi but unfortuantly time has not been kind... worn furniture ,peeling paper behind radiators, chipped paint and dirty/mouldy grouting in the bathroom not what you would expect from a four star hotel.
Dinner Service was poor although everyone was friendly no one seened to know what they were doing despite there being plenty of staff ,most were involved in laying up for next day breakfast . Lots of confusion about the free bottle of FIzz which involved me having to go back to my room to get the confirm,ation e mail. Food when we got it was good. Unfortuate that the menu only changes weekly
Breakfast Service.
We arived at 8.10 to find the Hot Buffet crammmed with breakfast items despite there only bering 12 people in the restaruant . All the food looked very dry and as per previous reviews very cheap sausages etc .
All in all an average stay in what is now an average hotel . My advise get the very best deal you can

Room Tip: Go for a sea view at the best price possible
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank twankey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Torquay hotels
0.9 mi away
The Grand Hotel
The Grand Hotel
#31 of 85 in Torquay
2,513 reviews
0.5 mi away
The Osborne Hotel
The Osborne Hotel
#25 of 85 in Torquay
599 reviews
0.9 mi away
Grosvenor Hotel Torquay
Grosvenor Hotel Torquay
#19 of 85 in Torquay
1,172 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
The Headland Hotel
The Headland Hotel
#11 of 85 in Torquay
914 reviews
0.3 mi away
Lincombe Hall Hotel
Lincombe Hall Hotel
#10 of 85 in Torquay
665 reviews
1.5 mi away
Travelodge Torquay
Travelodge Torquay
#29 of 85 in Torquay
618 reviews
Show Prices
Show Prices
Show Prices

Been to The Imperial Torquay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Imperial Torquay

Address: Park Hill Road, Torquay TQ1 2DG, England
Phone Number:
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Torquay
#9 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#11 Luxury Hotel in Torquay
#19 Family Hotel in Torquay
#26 Romantic Hotel in Torquay
Price Range: £57 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Imperial Torquay 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Imperial Torquay is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, getaroom.com, Hotels.com, Cancelon, Evoline ltd, HotelsClick, Ebookers, HotelQuickly and 5viajes2012 S.L. so you can book your The Imperial Torquay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Torquay Devon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing