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“Average - Will not be staying here again!!!” 3 of 5 bubbles
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #25 of 89 Hotels in Torquay
Camberley, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Average - Will not be staying here again!!!”
3 of 5 bubbles Reviewed 30 October 2013

Room was overlooking the car park and was very warm even with window open and was awaken at 4am due to (diesel) taxi bringing drunken guests back.
Breakfast - apart from the pleasant lady clearing our table found the restaurant staff to be very surly. I spent most of my time finding cutlery, napkins and going to the breakfast buffet as food trays were either empty or not very hot & the toast was just dry bread - not toasted long enough. Even when they had just brought food out from the kitchens it was just about warm. Had to request tea & coffee three times which didn't go down too well with the restaurant manager - felt as if we were in his way. At no time did they explain where anything was.
On the upside - they did a fantastic job for the Golden Wedding Anniversary party we attended and the staff that evening were very attentive and pleasant. Top marks for making our friends evening one to remember.

Room Tip: If you have to stay here best to have a sea view room as will probably be quieter.
See more room tips
  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (945)
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English first
Torquay
1 review
5 of 5 bubbles Reviewed 30 October 2013

I stay in hotels all over the country and world and the service here is amongst the best I have experienced.

Some complain the hotel is dated, but having stayed in 4 others in the area, I recommend this as its quality service and quality environment. Décor may be a little dated or a particular style, however this is not an issue at all, if you have stayed in others in the area, you will know this is the cream of the crop.

The ops manager - Vadu is very attentive and this rubs off on the team. great hotel and great staff - trouble is staying at the Imperial has probably spoilt me, and you don't get service like this often, so I will be leaving other hotels disappointed!

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
170 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

I don't know what we did to be upgraded at to the bridal suite, but wow, thank you Imperial! Room 110 is unbelievable. Huge living room with windows and views on two sides; balcony; good sized bedroom; huge bathroom with both bath and shower and a separate dining area with doors to our very own, large, sun roof with loungers. Which would have been wonderful as the sun shone, but Storm St Jude put paid to any idea of seeking an autumn tan.

Dinner was superb but the dining room freezing - our only complaint apart from one or two unsmiley breakfast staff. The breakfast offerings were varied and very good quality - lovely fresh fruit; nuts; usual English but with good back bacon. Coffee could be improved.

My facial in the beauty salon was a treat - but why do they leave you on your own for 15 mins while the face pack sets? At my local salon they use this time to give you an extra bit of massage. Heather was lovely though and sorted out a discount as I'd not realised that the specials only apply Monday to Friday. Do book ahead - on arrival on Friday they only had one slot left for the next three days. The gym was quiet, and airy with good equipment. Mr young-one-arm-tattood manager was very helpful in explaining the cross trainer to this older-than-usual unfit specimen and I don't think he even laughed.

Car parking is pricey - £7 a day for outside and £15 for inside.

The reception staff were cheery and helpful. Pretty much everything was just superb and I'd be back in a shot. Even if we don't get the bridal suite.

Room Tip: Can't fault, bridal suite, room 110.
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank celloconcert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay
1 review
4 of 5 bubbles Reviewed 28 October 2013

Great room with a wonderful sea view. Huge bed and a relaxing atmosphere. Staff were happy to help out with recommendations for the spa therapy treatment. Cleanliness of bathroom was an issue however.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank GeorgeTill1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 October 2013

We stayed 2 nights in a double room overlooking the Torbay, the room was very clean and maybe a bit dated but this did not take away anything from the stunning views from the balcony. The food was superb but service was slow on our first night, also the bartender had never heard of Cinzano! Please dont let these small things put you off staying a wonderful hotel, beware there is a £7 a night parking fee but off-set again the views a price worth paying

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Rungless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 27 October 2013

We stayed at the Imperial Hotel in August 2013 with our grandson. Whilst I dislike posting a poor review on any hotel I feel on reflection that it's needed.

The hotel location is great, food at breakfast and dinner is OK albeit not great value for money but our grandson did love the outdoor pool and the pool games etc.

Our suite was, I must say sold to us without a balcony - however what we were not told was that there was indeed a balcony but it was closed due to it being unsafe and the door was permanantly locked. The furniture in our suite was old tatty and apart from the beds generally unfit for purpose.

However, our stay was definitely ruined when the hotel was taken over for yet another wedding to take place during our 10 day stay - some other reviewers have commented on similar problems.

For 2 days all reception areas were closed to hotel guests, this included all balcony areas and sitting areas etc.- everyone (not part of the wedding party - which was most of the hotel) were on the Saturday, closeted in a small part of the conservatory - with a seating area for about 30 people, keep in mind this hotel sleeps about 300 people and on that day had far more guests who just wanted somewhere to sit down - even then we had a party of 11 ladies join us for their lunch in this same area as part of their pamper weekend.

The hotel gave the impresion of being very poorly run - out for the maximum buck regardless as to whether this affects their future business or that of other Puma hotels.

We have stayed in almost all Puma Hotels across the UK and are even members of their Barcelo Leisurebreaks Club - but it goes without saying that we haven't booked another Puma Hotel since this experience.

  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 October 2013

Booked a short break at this hotel for the second time this Autumn, and was very impressed with everything.
View from room was stunning, as were all the facilities.

Food was excellent and we ate in the restaurant for the three nights we were there.

Highly recommended and looking forward to returning in the very near future.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Alun T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: Park Hill Road, Torquay TQ1 2DG, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Torquay
#10 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#12 Luxury Hotel in Torquay
#27 Romantic Hotel in Torquay
#31 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Imperial Hotel is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Of the 152 bedrooms, 60 are sea-facing premium rooms, 29 deluxe rooms with sea views, and 13 suites. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Hotel Torquay, Devon

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