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“Stunning views...”

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The Imperial Torquay
Ranked #24 of 87 Hotels in Torquay
Poole
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Stunning views...”
Reviewed 17 November 2013

Just returned from a 3 night break at this hotel....

The reception area and stairways make a Grand Entrance and statement... along with the dining room, bar area etc...

We had a double deluxe room 318, next to the lift... Which didn't cause us any problems with noise...Our room had a bedroom, with a lush bed, bathroom of a good standard along with slippers and bathrobes and a lounge area... for us was a little unwelcoming and waste of space... The furniture like mentioned in other reviews is a little 'tired' which is a shame; We had a double balcony which would have made this review definitely excellent if we could have gone out on it (due to maintenance ... although we didn't see any of this going on... If it was it was very discreet ) We were not notified about this on arrival or when phoned to check we had sea view etc... As the hotel was full we couldn't change, although it didn't seem full when we arrived until the following evening.... We had a few 'NIggles' which on the 3rd time of going to reception was dealt with efficiency by Stephanie ( I think that was her name) who was fabulous.... On returning to our room later that day we were greeted by a bottle of bubbly in an ice bucket , glasses and an apology personally written by the General Manager which we thought was a very nice touch...
Breakfast was plentiful, hot and delicious......
A la carte evening meal was outstanding... And reasonably priced... Around £22:50 pp I think...
The staff in the dining rooms are very courteous, polite and hard working... The only thing they work so well, the meal felt a little rushed for us...
The leisure centre wasn't quite as bad as some on here made out but it's also not the best, for us as a couple to have the Saunas in each changing room, making it impossible to share was not to our liking... The gym looked small and the swimming pool was a tad on the smaller side... The steam room was good and so was the jacuzzi ... Not many were using it so again for us as a couple this was excellent...

The views are stunning from this hotel and the walk to the centre was great as it gave us the exercise we needed to work off all the lovely food we consumed...
Downside is the cost of the car park... If only it was included in the price nobody would be any the wiser... U cannot access it without a room card so other tourists trying to use it couldn't and it's tucked away so they wouldn't see it either... But it is what it is...

Would we return? Yes if were to find ourselves heading to Torquay again...

  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank step324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Cornwall, uk
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 November 2013

Stayed at this hotel as a last minute getaway. We have stayed before so were happy to re-book.. Staff so friendly and helpful as usual. Breakfast is to die for, all fresh and pleanty available in a buffet style, also manage to have smoked samlmon which was nice. Rooms very well kept and clean, very comfortable bed, nice and local for the town.

Excellant place, very Grand

  • Stayed November 2013, travelled as a couple
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1 Thank Alisoncornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

Stayed at this hotel this weekend. Having booked three rooms for one night, upon arrival we found that two rooms were together and the other on a totally separate floor which was not ideal. The separate room was very small and outdated to the point our party refused to stay there. Thankfully our room had two spare single beds in addition to our double so we ended up sharing one room. To top this off, one of the beds were found to have a greasy / suspicious stain on the inside sheets so we had to call the night staff at 1.40am to change them after arriving back from a function downstairs. Breakfast was pleasant enough with the exception of dirty crockery on our table. Overall the reception and event rooms are very nice as well as the views from the garden rooms and restaurant area but we find it very hard to believe that this hotel is 4* rated! The rooms desperately need updating and staff require more training in cleaning and general customer service

Room Tip: Request a garden room for good views and space
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  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank Plym7880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay
1 review
Reviewed 11 November 2013

We have stayed here seven times this year we love the location right by the sea and Torquay centre.
The hotel it self is a little dated and some of the rooms could do with an up lift but the views are brilliant and the overall stay is generally good. We have only ever had breakfast which has always been ok and value for money. The staff are all nice and friendly and I would recommend to anyone who is looking to stay in Torquay for a break / holiday.

  • Stayed November 2013, travelled as a couple
    • Value
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Thank Quaytorq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 11 November 2013 via mobile

We have been going to this hotel for years and years and i would have to say that it gets better year after year. We go here at least once a month. And being in Torquay it's in a nice location. Easy access to the town and there is lots to do in the hotel and lots to do in Torquay :) we will be returning

Stayed November 2013
Helpful?
Thank Best_things1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

On arrival the receptionist lacked warmth in her greeting - we asked for an ice bucket and wondered if they went to the North pole to locate the ice; there was no apology for the lateness. Also The view from the room was very poor it was the roof from the next building. The only decent customer service we recieved was from Travis a night time receptionist who was only too accommodating when we requested cutlery.
There was a function that weekend and the carpark was ridiculously full!
It appears that the breakfast staff were not very friendly when I asked for an omlette day one it was met with a tut like I was putting her out; isnt it her job to serve the customers?? They clearly cannot cope when the hotel is at its full capacity I asked for an Omlette day two and after 30 minutes of waiting it was only on the second request that it was hastily made and also the food was in short supply at the buffet as we were left waiting for refills.
Overall staff where generally rude and if I am going to pay that sort of money for a few nights stay I expect the service to come with it. It maybe a 4 star hotel but that was probably from the furnishings and the cleanliness of the place NOT for the service, I have had better at a hoilday inn and premier inn for less than half the price. I will not be staying there again the next time I visit Torquay, I will book into a much cheaper place with staff who are a lot more friendly. This place would be perfect and would have 5 star rating if it wasnt for the attitude of the staff, it ruined my whole stay there as I feel ripped off for the money paid to stay in so called luxury.

Room Tip: Please opt for a room on the first floor - yes there are lifts but for those who do not use lifts th...
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cornwall
Level Contributor
70 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 11 November 2013

I am always wary of British 'seaside' hotels. They are almost all tired, requiring redecoration and generally represent poor value. This is certainly true of Torquay. Indeed, when reviewing the Imperial last year, the badly needed investment required to restore the 'old lady' to former glory was obvious for all to see.
A year later - what a difference!!
The hotel is still a big ugly slab in a great location within easy walking distance of Torquay marina and town centre with stunning views over Torbay, but now it has had a makeover.
New paint, carpets and furniture have transformed the ground floor of the Imperial to a glimpse of its former grandeur. The restaurant with wonderful views has been freshened up although a little sterile (could do with some big plants to soften it up and absorb noise) and the ballroom is now quite magnificent. Our refurbished seaview room on the third floor was excellent with comfy beds and duvets, balcony with stunning views, good bathroom and all spotlessly clean. Dining in the evening and breakfast in the morning was all good.
Best of all - the value.
I know its off season, but as a couple, we obtained an internet packaged offer (£87) to include an a la carte three course dinner, bottle of good french wine and breakfast at a price which meant the room was basically charged at zero.
Going to Torquay? Get a similar deal and dont stay anywhere else. Very good!!

Room Tip: Seaview on a high floor is a must. Ask for a refurbished room (dont think they all are yet). Get a...
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank pastyfaceCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Torquay

Property: The Imperial Torquay
Address: Park Hill Road, Torquay TQ1 2DG, England
Phone Number:
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Torquay
#9 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#12 Luxury Hotel in Torquay
#26 Romantic Hotel in Torquay
#30 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Imperial Torquay 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Imperial Torquay is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Torquay Devon

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