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“Very let down”

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The Imperial Torquay
Ranked #24 of 87 Hotels in Torquay
Paignton, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very let down”
Reviewed 31 December 2013

I booked to have a lunch at the Imperial after going there for a business day. It was a very special Birthday so I had high hopes especially as Family had travelled down from Bristol. The floor needed a good mop as it was filthy. The views are great but I can see that most days as I am local. I had to go to the bar twice and ask for service. The food came and it was greasy and bland. The full amount of food didn't arrive so it was off to the bar again. The only plus was the wine was good. For New Years Eve the bar area was quite and only one person serving who had plenty of time to tell us they were off for a cigarette (not professional). This basic rubbish cost £83.00!! I could of done this at home for a fraction of the cost. I did complain to the manager who did apologise and offered us to return. Today should of been very special and I just feel very let down and flat. Not want you want to feel on New Years Eve.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Dublin
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2013

This hotel is lovely with a nice feel to it, we had a room with a balcony over looking the bay, the food was excellent but service on first night was slow and unsure. The breakfast was very nice despite it being a buffet.

Room Tip: Try to book a sea view
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  • Stayed October 2013, travelled as a couple
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Helpful?
Thank Dad187051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level 6 Contributor
103 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 30 December 2013

We stayed in a seaview premier room at garden level. The room was very comfortable and looked fresh and modern. The views were beautiful. The public areas are well maintained with a lovely dining room looking over the sea. The service throughout was excellent. We had dinner and breakfast at the hotel and both were very good. The location is also great, short walk to Torquay and next to the sea. Health club also very nice. Would certainly stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docajenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 December 2013

We checked in late to find the hotel did not have our reservation. For a while the concierge just looked at as and said well you not on my system, despite our online booking. This is completely unacceptable, a poor standard of organisation, and most unwelcoming. After showing our online booking to the concierge he mumbled to himself for above 5 minutes, the result of which was that a room suddenly materialised for us. We were offered as he put it 'the only room left in the hotel'. Had it not been late in the evening walking out would have been a real option at this time. No apology of any kind was offered.

The room that was left over for us was the suite room. I believe this room was a significant upgrade on what we had paid for, not that we were told this. The room(s) was extremely spacious and a real treat, including our own balcony and sitting room. Magnificent! The only enjoyable part of our stay.

The breakfast the was included was ok. The service at breakfast time was poor to non - existent.

We stayed 2 nights and really for what we paid felt the standard of service at this hotel was poor to very poor. If the only room left in the Hotel hadn't been by pure luck been the suite the review would have been 1/5 - Terrible.

Recently my partner & I have stayed at a number of hotels that have consistently delivered much higher levels of service and facilities for a better rate.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oliver N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 6 Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 24 December 2013

Myself and my wife had our football team Christmas party at the imperial and we decided to stay for the night as we heard the hotel was very nice.
We were checked in by a gent called Russell, who was very friendly and proffesonal.Our room was great with the best views of the bay of any Torquay hotel.The room was a great size and very clean and spacious. We went for a swim and relaxed for the afternoon.Had a nice lunch in the main bar, tea and sandwiches ( no decaf tea a little disappointing) but great quality food and surroundings.
The night started at 7pm we all met in the bar some of our party went to reception to pay for the pre ordered drinks and were told we had to pay at the bar. The lady's behind the bar were not friendly at all not even a smile or a happy christmas! the bar itself was like a bar in a social club with a lift up hatch not as I would have expected of such a great looking hotel.The food was great the table staff very friendly and the food came out well and for the money was great value. Some of our guests had been to grand hotel the night before all agreed it was a better night in the imperial.
Also the general manager was walking the hotel the asking was everyone alright a nice touch. We met her again at breakfast she was checking all went well with the guests I'm sure it would have been easier to sit in a office.
Breakfast was great loads to choose from a great end of a nice night stay.
I would recommend this hotel very well run. Thanks for a great night.

  • Stayed December 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Lovejoy43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay
1 review
Reviewed 23 December 2013

Recommended hotel to stay which includes facilities for swimming pool/sauna but beauty treatments are extra. Also the car parking charges which are £7.00 normal or £15.00 for under-cover. Spectacular views from the bedroom balcony & in the main restaurant areas are a memorable experience. Staff are very welcoming & friendly particularly the waiters & waitresses when having our "Evening A La Carte Dinner" which was to die for & the chef is something special, has it spot on for high quality & well presented food. We stayed here on 21 Dec for my husband's 50th Birthday & hopefully would like to visit again in the future. Thanks for the pleasure of being made to feel special.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel

Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 December 2013

My partner and I stayed at the Imperial for 2 nights in July. We have a Puma hotels Leisure breaks membership which entitles you to lots of benefits during your stay.
We booked a standard double room but got a free upgrade to a Deluxe sea view upon arrival.
The room was very large and spacious with a lovely view looking over to the sea. We could hear the penguins and other animals coming from the nature centre which we also had a view of.

On our second evening there was a wedding on but the hotel was still nice and peaceful.

Breakfast had plenty of choice and was delicious.

Dinner on the other hand wasn't so great, which I did make the restaurant and reception aware of. They had a bad habit of leaving the previous days set dinner menu out until late in the afternoon, and then after booking a table and arriving in the restaurant we would discover the menu had changed and there wasn't actually anything much on it we liked, I had risotto which was bland, desert was obviously bought in which didn't look anything more special than what you would expect to receive in a cheap chain pub/restaurant.

However the dinner experience is my only negative on the hotel, and maybe they have picked up on these errors.

I would definitely recommend the hotel and I plan on returning next summer on a B&B basis.

Room Tip: Definitely go with a sea view room, the inwards facing ones look over the car park, which isn't...
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  • Stayed July 2013, travelled as a couple
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Helpful?
Thank TheBooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Torquay

Property: The Imperial Torquay
Address: Park Hill Road, Torquay TQ1 2DG, England
Phone Number:
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Torquay
#9 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#11 Luxury Hotel in Torquay
#26 Romantic Hotel in Torquay
#30 Family Hotel in Torquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Imperial Torquay 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Imperial Torquay is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Torquay Devon

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