Stayed for 2 night honeymoon break in what we thought would be a beautiful place. The sea view from our room was just what we wanted but apart from this we were very disappointed. The room furniture was very dated and nasty looking stains on carpet. Bathroom was fine, very modern and clean. We went to look at the pool only to find it was very small, not what the photo lends you to believe. It didn't entice us to use the facilities. Went down for evening drink around 10pm only to find that the large lounge and conservatory were all in darkness. We had a drink in the bar area where a few people were sat only then to be told by the barmaid that she was going off duty at 11pm. She locked everything up and the Manager arrived to take cash. A party of 7 people had arrived just before 11pm and obviously wanted a few nightcaps. They approached the closed bar and the Manager barked at the barmaid to serve them. She opened everything up and gave them another round of drinks then promptly closed back up again. Both barmaid and Manager left. After 10mins the group wanted another drink, one of them went to Reception and promptly fetched the Manager who, as he walked along the long corrido,r put the lights out leaving only table lamps as lighting. It was pretty obvious that he didn't want anyone to stay. He told party that they could only have bottled beer as pumps were turned off and made it pretty obvious that he didn't want them to have glasses. I have never come across a hotel that closes its bar to residents.
The hotel itself is huge - possibly too big. The ground floor is very grand and well kept but there is no atmosphere and the staff are all miserable, apart from the receptionist and two of the breakfast girls. They are severly lacking in customer service, but I have to say the Manager that night was no better.
- Official Description (provided by the hotel):
- The Imperial Torquay is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more less
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- Also Known As:
- Imperial Hotel Torquay
- Barcelo Torquay
- Imperial Torquay
- Torquay Imperial Hotel
- Hotel Imperial Torquay
- The Imperial Torquay Devon